https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7746111#M87151 It is not an error, it's a notification. Just skip it and continue with setup. Tue, 04 Jul 2023 11:00:23 GMT LakesLad 2023-07-04T11:00:23Z https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7745792#M87149 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1907.jpeg" style="width: 3024px;"><img src="https://eu.community.samsung.com/t5/image/serverpage/image-id/1749012i978246657A9E2721/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1907.jpeg" alt="IMG_1907.jpeg" /></span></P> <P>I bought this TV today and was&nbsp; setting it up when we got to this step. It was loading saying it was downloading and it might take a while but after a minute or two it popped up with that error. Is it because Im in japan? We bought it here on island so it would only make sense it would work here, is there a way to fix this?</P> Tue, 04 Jul 2023 10:02:11 GMT https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7745792#M87149 AlexWag 2023-07-04T10:02:11Z https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7746111#M87151 It is not an error, it's a notification. Just skip it and continue with setup. Tue, 04 Jul 2023 11:00:23 GMT https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7746111#M87151 LakesLad 2023-07-04T11:00:23Z https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7746759#M87152 <P>If I continue then im not able to use any features on the TV, its basically just a monitor at that point.</P> Tue, 04 Jul 2023 13:12:30 GMT https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7746759#M87152 AlexWag 2023-07-04T13:12:30Z https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7747117#M87155 You may have to select or change country, it should be set up for Japan see <A href="https://thevpn.guru/change-samsung-smart-tv-tizen-os-region" target="_blank">https://thevpn.guru/change-samsung-smart-tv-tizen-os-region</A> Tue, 04 Jul 2023 14:30:25 GMT https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/7747117#M87155 Pugs1957 2023-07-04T14:30:25Z https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/8490969#M89914 <P>Hii alex iam having this same issue. Can you tell me how you got it fixed please&nbsp;</P> Sat, 04 Nov 2023 03:42:49 GMT https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/8490969#M89914 Fiji 2023-11-04T03:42:49Z https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/12647945#M104481 <P>same -- still have this issue.</P> Wed, 18 Jun 2025 15:41:28 GMT https://eu.community.samsung.com/t5/tv/samsung-tv-terms-and-conditions-privacy-policy/m-p/12647945#M104481 falken1166 2025-06-18T15:41:28Z