topic Re: TV Dark Spot in TV

TV Dark Spot

Squidem — Thu, 25 May 2023 16:37:23 GMT

Recently noticed a dark spot in the top right hand corner of my Samsung TV. There is no damage and it is always clean. I have no idea what has caused this or how to fix it. Any advice would be greatly appreciated!! TIA

Re: TV Dark Spot

LukeB2 — Thu, 25 May 2023 17:25:36 GMT

@Squidem Let's get to the bottom of this for you. Please confirm the model number of your TV, this is located via Settings > Support > Contact Samsung. You can also find this on the back of the TV.

Re: Re: TV Dark Spot

Squidem — Thu, 25 May 2023 17:43:34 GMT

Hi, model number is UE75TU7020KXXU

Re: TV Dark Spot

LukeB2 — Thu, 25 May 2023 18:16:56 GMT

@Squidem Thank you for confirming that. If you have any external devices such as a PlayStation or a Sky box, please unplug these and try again.

Does this happen on all sources? If you have a HDMI cable connected to your TV, please try another HDMI cable to rule this out.

Can you also confirm when and where you purchased your TV exactly?

Re: Re: TV Dark Spot

Squidem — Thu, 25 May 2023 19:15:01 GMT

Ill give these a try! I bought it new from Currys roughly 2 years ago

Re: TV Dark Spot

LukeB2 — Thu, 25 May 2023 19:20:06 GMT

@Squidem Let us know how you get on!

Re: Re: TV Dark Spot

Squidem — Thu, 25 May 2023 20:02:21 GMT

Will do! Thanks for the advice 👍🏻

Re: TV Dark Spot

BobHall — Thu, 25 May 2023 23:30:52 GMT

Hi, you have exactly the same model as us and ours is just over 2 Yr old. Ours started with one patch like yours and now it has four. We have had an engineer out to ours yesterday and are now awaiting the report.

Re: TV Dark Spot

Anonymous User — Thu, 09 Nov 2023 15:09:49 GMT

That could be a spot on the backlight not lighting up causing a dark spot.

The backlight is a bunch of leds that shine through the lcd (the main screen part), if one of those leds dont light up you get dark patches...

A sharp tv my parents have started doing that... (our tv is alot older though)

Re: TV Dark Spot

hallodiejo — Tue, 06 Jun 2023 15:32:45 GMT

I have the same problem.

@LukeB2 Should I make a new request for my situation?

Re: TV Dark Spot

Lumbo — Wed, 22 Nov 2023 16:55:59 GMT

Any update?

Re: TV Dark Spot

Lumbo — Wed, 22 Nov 2023 16:56:46 GMT

Any updates to this thread? We have the same issue but very small patching. I thought it was dirty screen/ dirty outdoor recording cameras. Engineer coming on Monday.

Re: TV Dark Spot

Annak3 — Tue, 26 Dec 2023 22:41:44 GMT

Amy update on your tv mine did this now have 3 patches tv only a year old

Re: TV Dark Spot

BobHall — Wed, 27 Dec 2023 10:14:21 GMT

Hi sorry for the delay in response.

Unfortunately Samsung are worse than useless. Would only repeat "unfortunately out of warranty" offered an engineer at our cost or a discount on a new Samsung TV.

Samsung customer services is diabolical, keep you going round in circles.

We had an engineers report, diagnosis was the leds were failing, only option was a new screen, cost as much as the tv when purchased.

However I'd initially purchased the TV via credit card, so used section 75 consumer credit act for charge back.

These tvs are clearly not fit for purpose.

Re: TV Dark Spot

Lumbo — Tue, 02 Jan 2024 14:59:16 GMT

Our TV was purchased via John Lewis in 2020 and came with a manufacturer’s five year warranty. John Lewis raised a service case with their local specialist engineer/ repair service partner who had to cancel two original call out dates due to parts not having arrived. They are now in stock and due to be installed in a few weeks. I believe the full screen is to be replaced but not the entire tv … but I will update this thread when there is any news.

Re: TV Dark Spot

BobHall — Tue, 02 Jan 2024 22:42:05 GMT

When we purchased our tv through Samsung themselves we enquired about a 5 yr warranty and were directed to their insurers Domestic & General. D&G stated there was no warranty available for our TV. We've got a good idea why now.

Re: TV Dark Spot

Lumbo — Wed, 24 Jan 2024 12:37:20 GMT

Our screen has now been replaced under warranty by John Lewis’ regional TV service partner and so far all is well. The replacement screen came with a spare main PCB and ironically the new screen did not work well with either our original PCB not the new spare. A third PCB worked and the TV is working fine and no more fuzzy black spots (for now!).

Any advice on possible preventative measures to avoid a repeat?

Re: TV Dark Spot

Jasontee — Mon, 29 Apr 2024 19:20:50 GMT

I'm so frustrated with my Samsung. I have the same issue. Started after a repair for a bad board. I think Samsung is not going to be my next choice.

Re: TV Dark Spot

Rhys2081 — Sat, 08 Jun 2024 22:27:09 GMT

Know this is probably a dead post. But I have the same model AND the same exact dead spot in the same area. When the TV was 13 months old it had a complete video fail (inverted colors, blocky/pixelized, torn video). When I contact Samsung at that time they refused to cover the costs. After spending 2 hours on the phone with them they only agreed to cover the cost to send their tech out, but $0 for parts or labor. This was our 5th Samsung TV purchase. Of those five tv's (32,50, 55 curved, 55 Q, and 75 inch) two have failed. The curved 55" started to get purple spots all over the display. The 75" developed a black spot in the corner like yours within about 90 days after the video fail. We now have 4 dark spots, the TV is 3.5 years old and was about $1,200 when purchased.

Also, when I started talking to my friends about this 3 of my friends said they had the same problem with their Samsung tvs, and shortly after that my mothers same model but in 65" had the same problem but much worse. Thankfully she had purchased the extended warranty through Best Buy, and they replaced the TV.

We are done with Samsung. This is either engineered obsolescence, or known manufacturing defects overlooked or swept under the rug to avoid a recall or class action. Either way it is working in their favor but I will not be contributing anymore to their bottom line.

Re: TV Dark Spot

Shorty10 — Sun, 07 Jul 2024 14:30:31 GMT

I have the same issue can you still help