topic Re: Re: Virgin Media and Universal Remote setup in TV

Virgin Media and Universal Remote setup

JimElson — Wed, 25 Aug 2021 07:18:35 GMT

Hi there,

I hope someone can help me.

I have Samsung QN95A TV with Virgin Media TV 360 Box. I have been trying to setup the universal remote on my TV so I could use the remote to control Virgin.

When I search for virgin box model which is DCX960/KKOB/N215/1000, it is being found fine. I select it, try testing the volume and it doesn't work. I have tried many times now but it simply won't work.

I find it really annoying not being able to use my TV with one remote.

Have any of you had similar problems and what can you recommend me to try and solve it?

Many thanks in advance!

Re: Virgin Media and Universal Remote setup

AndrewL — Sun, 22 Aug 2021 13:33:09 GMT

@JimElson: I'm sorry to hear that you're having some trouble setting up you Virgin box with the Universal Remote feature. Have you tried reaching out to Virgin to check if the box is compatible? Also, is the box connected directly to the TV via HDMI, with no obstacles in the way, and are you attempting the setup via Home > Source > Universal Remote?

Re: Virgin Media and Universal Remote setup

JimElson — Mon, 23 Aug 2021 07:47:46 GMT

Hey, thanks for the suggestions! I am pretty sure that TV and Virgin box are compatible, because I've managed to connect them before but something happened and it stopped working all of a sudden. So I've tried re-connecting again and it won't work. I

Yes, I have been setting it up via Home>Source>Universal Remote....

Virgin box is connected to the TV directly (via Samsung one box).

I don't see it being a Virgin media issue..

Re: Virgin Media and Universal Remote setup

JimElson — Wed, 25 Aug 2021 07:22:31 GMT

I finally found the solution. So, instead of entering the model of my Virgin 360 box when setting up Universal Remote which was Arris DCX960/KKOB/N215/1000, I have used - Pace DCR7111.

Hoping the above would help someone who was as frustrated as me.

P.S. I found the answer on Virgin Forum

Re: Virgin Media and Universal Remote setup

yschimke — Sat, 11 Sep 2021 07:05:45 GMT

Upgrading to Virgin 360, my samsung TV stopped controlling channels of the Virgin cable box. Selecting Pace DCR7111 as the device type worked perfectly.

Thanks!

Re: Virgin Media and Universal Remote setup

Stumc10 — Thu, 16 Sep 2021 22:54:36 GMT

Thanks for the info, my remote is back in business 😊

Re: Virgin Media and Universal Remote setup

Chloe-123 — Mon, 29 Nov 2021 20:58:35 GMT

Thank you so much, this has taken me two days, so many hours of trying different things but this worked. I’m so happy, thank you so much for sharing

Re: Virgin Media and Universal Remote setup

Rasher77 — Sun, 05 Dec 2021 02:19:27 GMT

Hey. Thanks for the solution. However I’m still unable to turn my QE95A and Virgin 360 box off using the remote. The TV turns off but the 360 box stays on when pressing standby on the small remote ( solar powered one ). Everything else works like volume ans change channel etc. just not the standby. Any ideas folks ? Thanks

Re: Virgin Media and Universal Remote setup

Nuge89 — Thu, 09 Dec 2021 14:46:26 GMT

I’m so sorry but I can’t find where to actually enter the model of my Virgin 360 box?! If I go Universal Remote > Universal Remote set up > new device, I just get an option of ‘cable/satellite box’, ‘home theatre’, ‘OTT Box/games console’ or ‘blue ray player’… I can’t select an actual model? HELP! This is driving me insane!!!

Re: Re: Virgin Media and Universal Remote setup

JimElson — Thu, 09 Dec 2021 14:53:50 GMT

You need to:
1) select satellite box > tv directly
2) enter your postcode
3) select virgin
4) select hdmi that your virgin box is connected to
5) hit channel up and select no for 3 or 5 times. After that it will offer you to search for model of your box manually.

Hope it helps.

Re: Re: Virgin Media and Universal Remote setup

JimElson — Thu, 09 Dec 2021 14:57:32 GMT

I don't think it supposed to do that. Imagine if you switched off your tv by accident?
I find that virgin tv switches itself off automatically after you not using it for sometime. I never switch it off manually myself.

Re: Virgin Media and Universal Remote setup

Nuge89 — Thu, 09 Dec 2021 15:06:12 GMT

Yes!!!! Thanks so much! Didn’t realise you had to click through saying “no, it hasn’t worked” thank you, thank you, thank you!

Re: Re: Virgin Media and Universal Remote setup

Black Sheep — Wed, 09 Mar 2022 16:06:54 GMT

Jim, you’re a lifesaver, I was at my wits end trying to sort this out and you came up with the perfect solution thanks! It was ignoring the ‘channel test’ that allowed me to bypass the setup to enter the exact model number. 🙏👍

Re: Virgin Media and Universal Remote setup

Members_Xgvukkd — Thu, 10 Mar 2022 07:01:25 GMT

Hi, just noticed the dcr7111 suggestion which does work great however I'm finding only for a short while then it stops again requiring a reset if the TV and re-setup of the 360box. Has anyone else come across this ?? Thanks.

Re: Re: Virgin Media and Universal Remote setup

JimElson — Thu, 10 Mar 2022 07:07:56 GMT

I think this has only happened to me once. I have reset tv settings etc. and it worked fine for me after that.. Try removing cables and re-connect them after resetting settings on the tv and then try setting up universal remote from the beginning.

Re: Re: Virgin Media and Universal Remote setup

Members_Xgvukkd — Thu, 10 Mar 2022 18:17:55 GMT

Thanks Jim, think I've already reset the device a few times I.e. delted and re-setup virgin on TV as well as remote as I was hesitant on resetting tv itself as took ages to get picture how I wanted it but maybe that's whats required? Will have a go when te permits. Cheers.

Re: Virgin Media and Universal Remote setup

StuRed — Sat, 26 Mar 2022 19:14:50 GMT

The DCR solution used to work for me but now does not having unplugged and moved house. Any other codes that work?

Re: Virgin Media and Universal Remote setup

apeman123 — Thu, 21 Apr 2022 15:33:52 GMT

Thank you so much for this!

Re: Virgin Media and Universal Remote setup

MarkGG — Sun, 19 Jun 2022 18:19:55 GMT

Thank you so much! Been trying to solve this with my new Virgin box. I thought I was going to have to go back to two remotes like a peasant!

Thanks.

Re: Re: Virgin Media and Universal Remote setup

Lizardman81 — Thu, 14 Jul 2022 22:15:25 GMT

I’m using a Logitech Harmony remote on Samsung 2019 Q85R Smart TV

i have added the Pace DCT7111 with good success for my Virgin 360 Box

The only gap is “Menu” button - This is being mapped to the Samsung “Home” button and not the expected Virgin 360 box menu - so I can’t access half the box functions! Can anyone advise? Guide & Info buttons correctly map to the Virgin box versions so can access these, but not having menu button access just feels “close but so far”