topic Re: Using Sky Stream with Samsung Smart remote in TV

Using Sky Stream with Samsung Smart remote

twuk — Mon, 31 Oct 2022 15:39:55 GMT

Wondering if anyone has been able to set up the Sky Stream puck as a device with their Samsung TV (in my case the QN900B) and control the Sky Stream box using the Samsung smart remote?

Re: Using Sky Stream with Samsung Smart remote

JAMES4578 — Mon, 31 Oct 2022 16:10:42 GMT

Hi @twuk I still have Skyq . However looking at the Sky forums it appears there are issues with it a being a different system with someone " in the know" thinking it will be challenging. Therefore the same process may well not yield the expected result.

As a matter of interest how are you finding the service, is this the puck only service without Sky Glass?

Re: Using Sky Stream with Samsung Smart remote

twuk — Mon, 31 Oct 2022 17:40:25 GMT

Yes, it's essentially the 'software' portion of Sky Glass (ie. less the TV), so far so good. It has some quirks but the general feeling is that Sky will eventually sort them out.

Suspect the challenge with the remote is that the remote itself is bluetooth, and I'm not even sure if the Stream puck has IR. I *assume* that the Samsung remote controls the existing Q box using IR, but I don't know that as a fact.

Re: Using Sky Stream with Samsung Smart remote

JAMES4578 — Tue, 01 Nov 2022 11:52:00 GMT

Yes a number of customers including myself have got the Samsung Remote to work with the Q Box fine.
I recall there was a fair bit of criticism with Sky Glass initially however there usually are teething problems with new products. Suppose the main issue is if your internet speed is reliable enough , though some prefer recordings rather than being predominantly directed to Apps.

Re: Using Sky Stream with Samsung Smart remote

twuk — Tue, 01 Nov 2022 09:23:56 GMT

Gigabit fibre here so internet is definitely not a problem.

Have also learned since yesterday that the Stream puck *does* accept infrared, unfortunately given the way the learning works with the Samsung smart remote, the only way I can see that helping would either be:

Samsung add the device (Sky Stream) as an available device in their database
Someone works out what device infrared control set works on the Stream puck so that that device can be selected during the smart remote configuration.

Neither of these is likely to happen quickly.

Re: Re: Using Sky Stream with Samsung Smart remote

JAMES4578 — Tue, 01 Nov 2022 11:55:08 GMT

Great, would still seem problematic with the Smart Remote. Thanks for confirming about the Imfrared anyway.

Re: Using Sky Stream with Samsung Smart remote

Mr_Ed — Tue, 01 Nov 2022 20:46:10 GMT

I'm glad this question has been asked because I assume it's for Samsung to update rather than sky - for example when I connected my Stream puck the TV recognised it as a sky device but you only have Q and SD boxes in the list of supported devices.

Re: Using Sky Stream with Samsung Smart remote

twuk — Tue, 01 Nov 2022 21:11:29 GMT

Agreed, I think Samsung will need to add support. I hate having a third remote (TV, Apple TV, now Stream)... Admittedly the Apple TV remote isn't strictly necessary, but it does some things better than the smart remote so we still use it.

Re: Using Sky Stream with Samsung Smart remote

EternusCT — Fri, 14 Apr 2023 07:14:03 GMT

So I will just share my findings, as I think I have this fairly stable.

Personally, and just putting it out there, I get frustrated with the Sky hardware - it always seems to be 'not quite right' and doesn't play nice with other systems - however...

So, the first thing I did was to turn off the overnight standby on the puck. I think there is a mismatch between the puck and the Samsung TV, so when you turn the TV on, and it should wake the Puck up, the delay for the Puck to stand up is too great and it, therefore, shows the 'No device signal' message. I've found that setting to Puck to no-standby makes the experience more reliable.

For setting the Universal Remote, I go through adding a new device as normal: Add device, Set-top box, Direct attached, Location, BUT, when it gets to ask you which system you are using, choose the 'Sky SD' option, and not Sky Q.

Choose the HDMI channel, and when you get to the 'move up', 'move down' checks, persevere until you reach 'Try 16' - or on newer TVs, I think you can search for device 'IP061-ef' and it will bring up the right unit.

It doesn't end there - when all is working, go back into your Universal Remote and select the Sky unit again. You will see there is an option for 'Channel Speed' (wording might be different, but it'll be obvious...) Change from 'Normal' to 'Fast' selection - this seems to make the movement around the Sky Puck menu system more responsive...

This seems to be working reliably for me...

Oh, and while I think about it, the standard definition on the Puck is 1080 - make sure you go in and change this in the Sky Settings menu to 2160...

Hope this helps!!

Re: Using Sky Stream with Samsung Smart remote

Mr_Ed — Fri, 14 Apr 2023 08:03:18 GMT

To be clear, you've got the Samsung remote to control the sky stream puck?

Re: Using Sky Stream with Samsung Smart remote

twuk — Fri, 14 Apr 2023 14:37:39 GMT

Just tried the instructions, and it works! I had to enter a model number of something like IP061-Efant. The Samsung remote then controls the Sky puck!

Re: Using Sky Stream with Samsung Smart remote

Sprugdwagg — Fri, 14 Apr 2023 18:32:37 GMT

Hi This didn't work for me, the only deviation from your instructions was that I had to select Sky SD (North West) not just Sky SD. Any additional help would be appreciated.

Re: Using Sky Stream with Samsung Smart remote

Mr_Ed — Sat, 15 Apr 2023 15:58:14 GMT

Same. Maybe I'm missing a step.

I plug in the box and set it up as Sky SD (London).

But I don't understand how you get to enter a device name or get any up/down checks.

I do have the channel speed option.

Also, I'm not too sure how this will work even when connected, because I use the home button all the time on the sky stream remote, but if I press home on the smart remote it will open the app rail on the TV.

Re: Using Sky Stream with Samsung Smart remote

twuk — Sat, 15 Apr 2023 16:10:54 GMT

It's probably different on differing Samsung models, but on ours you can go to the universal remote bit and add a device (or remove and re-add). It walks you through trying various configuration sets to change the channel. After about the 4th try you can instead enter the device details and search. That's where I entered the above.

Re: Using Sky Stream with Samsung Smart remote

Mr_Ed — Thu, 11 May 2023 11:33:14 GMT

Got it working thanks!

Play/pause and channel up/down work great.

I can only access home screen and playlist by hitting enter and going all the way to the end of the now and next banner and selecting tvguide.

Is there another way?

Re: Using Sky Stream with Samsung Smart remote

maddogg69 — Fri, 14 Jul 2023 17:19:44 GMT

This works perfectly, thanks!

Samsung QN85a all connected and the smart remote controls everything 🙂

Re: Using Sky Stream with Samsung Smart remote

EternusCT — Fri, 14 Jul 2023 17:59:30 GMT

Yes, this is the Samsung Universal remote and the Sky Stream Puck

Re: Using Sky Stream with Samsung Smart remote

Mr_Ed — Sat, 29 Jul 2023 12:19:16 GMT

Very frustrating.

I had this all set up then I took the puck to my gf for a fortnight. Now it doesn't work and trying to set it up again it won't find IP061

Re: Re: Using Sky Stream with Samsung Smart remote

Intamasica — Sun, 20 Aug 2023 06:06:12 GMT

I'm having this same issue, can't find the model number when I reach that stage of setup which is blocking me from progressing.

Did you have any luck sorting it?

Re: Re: Using Sky Stream with Samsung Smart remote

Intamasica — Sun, 20 Aug 2023 06:07:59 GMT

My Samsung TV won't find the model number or any variation, or even suggest any from scratch. Anyone else had this issue and found a workaround. Currently blocked after two attempts of attempting the buttons as he forces you to enter a model number.