topic Re: No sound from terrestrial TV QE32Q50A in TV

No sound from terrestrial TV QE32Q50A

Ska Dog Chris — Fri, 03 Dec 2021 13:42:17 GMT

We have recently purchased a QE32Q50A TV, sometimes after turning the TV on from standby there is no TV sound BUT menu sounds work okay. If we turn the TV off either with the button underneath or at the wall socket then it starts to work. But frequently fails again after the TV has been in standby.

Anyone else suffered similar issues?

Re: No sound from terrestrial TV QE32Q50A

JAMES4578 — Fri, 03 Dec 2021 15:37:32 GMT

Hi @Ska Dog Chris check you have the latest software which is 1805.4 which was released in September. However as the Tv was purchased recently I suspect this is the case. if not it can be updated via USB as shown here https://www.samsung.com/uk/support/model/QE32Q50AAUXXU/ Otherwise you could try the following: Go to Settings > Support > Self Diagnosis, select Sound Test. Depending on the result you may need to reset the sound via settings-Sound-Expert Settings.

However if this does not provide a solution I would advise a factory Reset to see if that makes a difference. Settings-Support-self Diagnosis-Reset.

Re: No sound from terrestrial TV QE32Q50A

Ska Dog Chris — Fri, 03 Dec 2021 15:44:42 GMT

thanks for the tips JAMES4578, as you say I believe the latest software is installed but will try a factory reset over the weekend. It passes the sound test when the issue occurs.

Re: No sound from terrestrial TV QE32Q50A

jimfred — Tue, 03 Jan 2023 11:47:57 GMT

Hi, I've got exactly the same issue! It's very random and yes it's the very latest diftware issue.

Re: No sound from terrestrial TV QE32Q50A

jimfred — Tue, 03 Jan 2023 11:49:01 GMT

Software issue! ( fat finger trouble !)

Re: No sound from terrestrial TV QE32Q50A

GrumpyJon — Sun, 12 Mar 2023 09:34:52 GMT

Hi Jimfred. Did you resolve this? I bought mine just a couple of weeks ago and it’s at the latest firmware version but am also experiencing this exact issue.

Re: No sound from terrestrial TV QE32Q50A

Ben T — Fri, 24 Mar 2023 22:12:43 GMT

Same issue, unable to resolve

Re: No sound from terrestrial TV QE32Q50A

Lozza999 — Wed, 29 Mar 2023 03:39:12 GMT

I’ve also got the same problem. Got the tv a few weeks ago, exchanged it for a new one, same model but still have the same issue. Seems to fix when I turn it off and on again but still not ideal, especially for the cost of the tv. Sound test returns no issues. Would be great if there was a solution.

Re: No sound from terrestrial TV QE32Q50A

Gargano — Fri, 12 May 2023 11:56:59 GMT

Seems as though I am following the same path as you. Bought it on Monday, sound was an issue from standby on day two. Thought I'd ignore it. Now can't as it's on the wifes radar. Happened again this morning and will be returning TV - currently have the most up to date operating system and followed all the self diagnosis tests as recommended by Samsung

Re: No sound from terrestrial TV QE32Q50A

Members_2XyCbCN — Tue, 12 Dec 2023 18:21:37 GMT

QE32Q50AE... just bought my tv this month and im having this issue. Turning off and on fixes it but come on Samsung..issue a software fix for this December 2023

Re: No sound from terrestrial TV QE32Q50A

P_G_S — Thu, 04 Jan 2024 11:17:48 GMT

Same issue here with a TV bought last month. I'll try the online help via the TV - anyone had results with this?

Re: No sound from terrestrial TV QE32Q50A

Ska Dog Chris — Thu, 04 Jan 2024 15:46:38 GMT

We ran all the diagnostics and updates, including a factory reset and eventually the issue went away. Couldn't say what fixed it and the retailer wanted to send the TV back to Samsung which was going to be a load of hassle so we lived with it.

Re: No sound from terrestrial TV QE32Q50A

Gargano — Thu, 04 Jan 2024 18:10:07 GMT

Cheers Chris. This is our second TV (same model) which has the same problem. Have learned to live with it by turning the TV off at the wall and back on again. Madness that Samsung don’t care, don’t have a fix, don’t take action.

it’s a shame because the TV apart from that, is excellent

Re: No sound from terrestrial TV QE32Q50A

Members_ecxE1Pt — Thu, 15 Feb 2024 06:02:53 GMT

Hi we bought a Samsung tv last month and have the same issue!

Tested everything no solution!

I will contact samsung!

Re: No sound from terrestrial TV QE32Q50A

Gargano — Thu, 15 Feb 2024 07:10:14 GMT

Ours is currently in a good phase; it’s not happened for weeks. Then for no reason it happens everyday then stops again

Re: No sound from terrestrial TV QE32Q50A

P_G_S — Thu, 15 Feb 2024 14:28:41 GMT

I never got round to contacting Samsung. Issue seem to have resolved itself (no software update). Worked ok every time for the last few weeks. Strange!!

Re: No sound from terrestrial TV QE32Q50A

alessandroxxyy — Mon, 25 Mar 2024 17:21:39 GMT

@Ska Dog Chris wrote:
We have recently purchased a QE32Q50A TV, sometimes after turning the TV on from standby there is no TV sound BUT menu sounds work okay. If we turn the TV off either with the button underneath or at the wall socket then it starts to work. But frequently fails again after the TV has been in standby.
Anyone else suffered similar issues?

i've bougth this tv around 1 yeart ago and had the same issue, with the time seems to get worst. more frequently. i have to unplug the power cable. i've called the tecnicians that want i bring the tv for assistance but i'm worried that during this time the issue would not "come" ... should we do a class action for this and ask the producer to give us our monery?

Re: No sound from terrestrial TV QE32Q50A

alessandroxxyy — Mon, 25 Mar 2024 17:26:08 GMT

i suppose that is there something wrong with the software or some "parameters" that keeps in memory until we do not unplug the cable ... i don't think this is a general failure but only when someone configure and use a specific feature of the tv. for now after reset i've connected the samsung account, internet and alexa. no more stuffs or other apps. I was often using to see the desktop of my pc for videos or movies ... i will try to do not use this feature and see what happens. could be instresting if all of us can share what application and features are using. after the reset i didn't change any parameter from the configuration for auido or video quality !!

Re: No sound from terrestrial TV QE32Q50A

TonyCollins — Tue, 23 Apr 2024 08:48:21 GMT

Mine does the same as wall mounted it's power comes from behind so hard to turn mains off.I found if no sound put on standby then press and hold on button on remote while booting up and the sound is back

Re: No sound from terrestrial TV QE32Q50A

alessandroxxyy — Tue, 23 Apr 2024 09:25:38 GMT

hi , can i ask you how you put the tv on standby? then, you presss once ON button and then a second time to old? (while booting) or you just press once ON and keep it pressed? thank you

i suppose that is something connected with Alexa, for now i've made a factory reset and not connected Alexa, and from some weeks i do not have issues i don't know if is just a coincidence