topic Apps won’t work on tv via sky in TV

Apps won’t work on tv via sky

sharon 2 — Mon, 20 Mar 2023 21:04:17 GMT

Apps were all working up-to a few days ago and still work on other tvs but on our Samsung tv loads the app ( Netflix Disney and itvx ) this is all done via our sky like the other tvs which still continue to work . Can get on but when you choose a programme you either from Disney -sorry some thing went wrong ,from Netflix’s -we re have trouble playing this title right now error message tvq-pb- 101-(5.6.1) . From ITV x just get a blank screen . I have contacted Netflix’s and say the issue is with the device . I have reset the hub , done a soft re boot and followed instructions on Samsung website . Tv is not even 3 years old . Any suggestions thank you

Re: Apps won’t work on tv via sky

GMEDIA — Mon, 20 Mar 2023 21:13:36 GMT

Reset TV itself

Re: Apps won’t work on tv via sky

sharon 2 — Mon, 20 Mar 2023 21:42:49 GMT

Thank you I have tried that still nothing

Re: Re: Apps won’t work on tv via sky

GMEDIA — Mon, 20 Mar 2023 22:00:53 GMT

You connected with Wi-Fi right? I recommend you try connected with Ethernet cable see if it's work and also try update tv firmware and applications.

Re: Re: Apps won’t work on tv via sky

sharon 2 — Tue, 21 Mar 2023 00:34:51 GMT

Yes connected to Internet strong signal , have checked software up to date and went into tv , apps then settings auto update on . Unable to connect by Ethernet as hub in another room . Still not working

Re: Apps won’t work on tv via sky

JAMES4578 — Mon, 27 Mar 2023 19:14:59 GMT

@sharon 2 Do you have the latest firmware which can be checked on the Samsung support site , you have not named the model but it can be found via a search. https://www.samsung.com/uk/support/

Ideas include the following:
Unplugging from mains for up to 3 minutes, the Netflix error is listed as issue with Data and they suggest a Reboot. whilst you rebooted the Hub it is best to so via disconnecting from power for at least 30 seconds (if you used another method). A Factory reset can sometimes fix issues. Another possible solution is to change the DNS settings. Go to Network-Network Settings-DNS Settings. Change from Automatic to to 8.8.8.8 or 8.8.4.4. (Google servers) or 208.67.222.222 or 208.67.220.220 (Open DNS)

Some information here https://thevpn.guru/configure-samsung-smart-tv-dns/