topic Re: Dark shadow on left hand side of TV screen in TV

Dark shadow on left hand side of TV screen

colwalsh — Sat, 20 Nov 2021 14:10:30 GMT

anyone got experiernce of similar issue? UE49NU7100 tv has dark shadow on left side of screen. About 3 yrs old so would expect its not under warranty but also not sure how to check.

Have completed recommended checks i.e. surge protection, and comfirmed its not just source issue. Its a little disappointing and not the first time have had issues with screen on samsung tv - will be staying away in future

Re: Dark shadow on left hand side of TV screen

xSteveuk — Sat, 20 Nov 2021 14:14:48 GMT

Hi,
This page maybe helpful to you

Problem with the picture on my TV

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

Re: Dark shadow on left hand side of TV screen

colwalsh — Sat, 20 Nov 2021 14:17:03 GMT

thanks...I had already seen that but believe the issue is likely hardware related, not related to source and fails picture test

Re: Dark shadow on left hand side of TV screen

TessM — Sat, 20 Nov 2021 14:27:15 GMT

Hey @colwalsh ,

if the TV doesn't pass the Picture test a repair will be required. As the TV is out of the warranty period, you will need to contact your nearest Support Centre directly to get this arranged.

Re: Dark shadow on left hand side of TV screen

batfinkx — Tue, 28 Dec 2021 11:19:57 GMT

Hi @colwalsh, this exact issue just happened to my 5 year old Samsung UE55KU6400, just wondering whether you fixed or not. Cheers. B

Re: Dark shadow on left hand side of TV screen

Fordy07 — Sat, 19 Mar 2022 07:27:03 GMT

Mine is exactly the same and 3 years old has anyone found what the issue is and how to rectify it?

Re: Dark shadow on left hand side of TV screen

Baran Kaypakoglu — Tue, 19 Apr 2022 09:54:13 GMT

I have the same issue. TV is not even 2 years old. Never buying samsung again.

Re: Dark shadow on left hand side of TV screen

Jrssrj — Sun, 22 May 2022 21:49:58 GMT

My tv is doing the same thing and it can’t be more than 3 years old.

Re: Dark shadow on left hand side of TV screen

Leegs54 — Wed, 29 Jun 2022 02:01:39 GMT

Same issue. I've gone through diagnostics, etc. Unfortunately I'm faced with having to purchase another set (it won't be a Samsung) and I'm not purchasing a service plan that costs more than the TV as suggested by Samsung manager. Ridiculous! Samsung needs to make this right!!!

Re: Dark shadow on left hand side of TV screen

Wimvb — Thu, 30 Jun 2022 04:27:36 GMT

Same here. Happened from one day to the next. TV is 3 years old. This is what it looks like when it becomes really bad.

@Samsung: Any comments??

Re: Dark shadow on left hand side of TV screen

AndrewL — Thu, 30 Jun 2022 17:45:14 GMT

@Wimvb: If you head to Settings > Support > Self Diagnosis (this may be found in Device Care) > Picture Test, is the issue visible in the sample image(s). If it is then please head to samsung.com > Scroll down to the bottom of the page > Contact us, and reach out to our Help Desk via your preferred support channel, and an advisor will be able to arrange for the device to be inspected and repaired by an engineer. I'm not sure which model you have, however it appears to be an Edge-Lit TV, and the LEDs on the left side of the panel seem to no longer be functioning.

Re: Dark shadow on left hand side of TV screen

ronshalev — Wed, 13 Jul 2022 20:45:50 GMT

my vertical shadow started in the center, stayed there for a week and now moved to the left.

which makes me think this is not faulty hw

Re: Dark shadow on left hand side of TV screen

Rava15 — Sun, 17 Jul 2022 07:32:53 GMT

Hi Colwash

What was the outcome of your problem?

I have a similar problem on my UA49NU7100K

The pictures is still visible through the shadow but gets progressively dark towards the right. Most complaints on this thread the shadow goes to the left.

The shadow started in the centre and then moved to the right.

Any advice will be appreciated

Re: Dark shadow on left hand side of TV screen

Baran Kaypakoglu — Sun, 17 Jul 2022 10:51:35 GMT

I called Samsung service. They changed the back light. It cost me 100 USD.

Re: Dark shadow on left hand side of TV screen

Antonio261 — Wed, 31 Aug 2022 20:25:58 GMT

Having the same issue. How did you get your issue sorted? I've called Samsung and have arranged for a service visit. It's outside the warranty period though. Hope it doesn't cost too much.

Re: Dark shadow on left hand side of TV screen

Antonio261 — Wed, 31 Aug 2022 20:28:00 GMT

Were you able to sort out your issue? I'm having the same problem. I've arranged for a service visit via Samsung but I'll have to bear the cost since I'm outside the warranty period. Seems Samsung has some questions to answer as it seems to be a recurring problem from other posts on here.

Re: Dark shadow on left hand side of TV screen

splatty — Thu, 17 Nov 2022 17:51:39 GMT

Anyone in the UK managed to get one fixed and how much

Re: Dark shadow on left hand side of TV screen

JRP1983 — Tue, 20 Dec 2022 22:38:51 GMT

It’s a failing led strip for the backlight

Re: Re: Dark shadow on left hand side of TV screen

AnnieF — Sat, 21 Jan 2023 19:50:44 GMT

Did you get yours successfully repaired? If so how much was it? We've got exactly the same and not sure whether to try for repair or go straight to replace. Thanks

Re: Re: Dark shadow on left hand side of TV screen

Antonio261 — Sat, 21 Jan 2023 23:02:01 GMT

I did not. The initial cost to come out us $100 to assess the issue then possibly another $300 to fix. Yes it’s bad but I don’t feel the cost to fix is worth it. I’ll just bear with it until I can’t anymore then will buy another TV. Sucks…..