topic Re: Netflix black screen - Samsung 50 Inch BU8500 in TV

Netflix black screen - Samsung 50 Inch BU8500

Ryan52 — Tue, 20 Dec 2022 18:38:07 GMT

Every few days the Netflix app stops working, I only get a black screen.
It fixes if I reinstall the app, but then stops working again after a few days.

Anyone experiencing similar issues/know a solution?

thanks

Re: Netflix black screen - Samsung 50 Inch BU8500

JAMES4578 — Tue, 20 Dec 2022 20:08:21 GMT

HI @Ryan52 Do you have the latest firmware which is 1403.6 https://www.samsung.com/uk/support/model/UE50BU8500KXXU/ Is the Netflix on the latest update, though may well be set to Auto Update. Are other internet apps working ok?

Ideas are to sign out of Netflix, restart device by powering off at the mains for a few minutes and a Factory Reset. if to no avail you may wish to Reboot your Router.

Re: Netflix black screen - Samsung 50 Inch BU8500

Ryan52 — Wed, 21 Dec 2022 23:50:13 GMT

Hi James,

Thanks for getting back to me

I had tried some of the other things, but it turns out there is an outstanding update for the TV, so hopefully that solves it!

Thanks for your help