topic Re: Re: Re: Re: Samsung QN90A - Xbox Series X random Black out in TV

Samsung QN90A - Xbox Series X random Black out

Fletch78 — Thu, 07 Oct 2021 13:42:07 GMT

My Xbox series X randomly displays black screen for 1-3 seconds in game when setting to 120FPS, ive seen lots of post about this issue with Samsung TV's but not any with a fix. i have logged a call with Samsung but they just checked the software version and advised on using the correct port and cable, has anyone resolved this issue?

Re: Samsung QN90A - Xbox Series X random Black out

AndrewL — Thu, 07 Oct 2021 13:53:58 GMT

@Fletch78: Are you experiencing this issue with any particular games or apps? Do you have the Series X connected to HDMI port 4 using the cable that came packaged with the console? If you head to the Xbox video settings, can you try disabling some enhanced settings such as VRR and HDR to see if the issue persists? On the TV itself, head to Settings > General > External Device Manager > Input Signal Plus, and enable this for the relevant HDMI input.

Re: Samsung QN90A - Xbox Series X random Black out

Zocker86 — Sun, 14 Nov 2021 02:47:39 GMT

I have the same problems with qn95a, I disabled HDR10 in the XBOX settings und have no blackscreens anymore.
test it and tell me if it works.

Re: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Thu, 09 Dec 2021 13:24:01 GMT

I am having this same issue with Xbox series x disconnecting from HDMI randomly saying not supported, have tried doing everything you have said keeps doing it. Plus tried different HDMI ports and cables. Plus what is the point if you have to disable hdr and vrr that is one of the main reasons I got this tv.

Re: Samsung QN90A - Xbox Series X random Black out

Zocker86 — Thu, 09 Dec 2021 13:35:21 GMT

Hey, yes it dont work anymore, just one day. BUT, I set the output of the xbox from 120Hz to 60Hz und this worked, no more blackscreens! to test I switched back to 120Hz und i had blackscreens every 30 sec, then turn back to 60Hz und it works fine. have tried this?

Re: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Thu, 09 Dec 2021 14:06:29 GMT

No I have not tried putting it back to 60 HD the whole reason I bought this TV was for the capability of how good it was supposedly was for the Xbox series x and 120 HZ and variable refresh rate but if I have those on it keeps disconnecting what is the point of having the TV if they don't work correctly.

Re: Re: Samsung QN90A - Xbox Series X random Black out

Fletch78 — Thu, 09 Dec 2021 14:20:24 GMT

I moved mine to HDMI port 3 and have had no issues since

Re: Re: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Thu, 09 Dec 2021 14:23:55 GMT

I even did that switch to Port 3 and it still is having the same issue will randomly disconnect go back to the home screen say not supported in the middle of a game.

Re: Re: Re: Samsung QN90A - Xbox Series X random Black out

Fletch78 — Thu, 09 Dec 2021 14:26:17 GMT

Ok my issue was just with black screen for 10 sec then back to the game. I wasnt getting not supported message

Betreff: Samsung QN90A - Xbox Series X random Black out

Andryu180 — Tue, 28 Dec 2021 18:24:34 GMT

Same issue here and no solution. I've a pc with 3090 connected to hdmi 4, the issue only occurs when i set the refresh rate of the tv to 120hz, while if i keep it at 60hz no problems. That's incredibly annoying and simply ridiculous, this was my first and last samsung tv for sure

Re: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Tue, 28 Dec 2021 18:40:39 GMT

I have owned Samsung TVs for a long time always on Samsung this is the first time I've had this issue with the HDMI port on any of them I did switch it from the Xbox series x to the PlayStation 5.

Betreff: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Tue, 28 Dec 2021 18:44:21 GMT

Soil on both the PS5 and an Xbox series x it does not do it with the PS5 when I switch it to the HDMI 4 port. It does it with the Xbox series x when I have variable refresh rate on when I turn that off it doesn't do it anymore so it's somewhere with the vrr in Xbox itself seems like.

Re: Betreff: Samsung QN90A - Xbox Series X random Black out

Fletch78 — Wed, 29 Dec 2021 14:39:24 GMT

Is this the issue where the screen goes black for 5-10 seconds then comes back on? I changed to port 3 and it stopped happening, only happens on port 4

Re: Betreff: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Wed, 29 Dec 2021 14:42:48 GMT

Happens on both ports for me but only with Xbox series x and it says unsupported after turning off and resting tv a few times works for a few days then does it again. Ps5 fine on both ports

Re: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Wed, 29 Dec 2021 14:47:58 GMT

Supposedly there is a USB update 1901 that fix's the issues. I have yet to download it but going to this afternoon. Can't believe though with all technology can't update through tv still have to download on USB drive on PC then plug into tv.

Re: Re: Betreff: Samsung QN90A - Xbox Series X random Black out

Fletch78 — Wed, 29 Dec 2021 14:49:04 GMT

Ask sumsung to replace TV, not the same issue as i have.

Re: Re: Betreff: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Wed, 29 Dec 2021 14:50:55 GMT

Oh ok sounds like unsupported common issue as well. Supposedly an update on USB 1901 came out couple weeks ago fix's all the issues going to download it this afternoon and see. Thank you

Re: Betreff: Samsung QN90A - Xbox Series X random Black out

Andryu180 — Wed, 29 Dec 2021 14:52:43 GMT

I know it works on port 3 but that’s not the ideal solution if you have an high end pc, because HDR RGB 10 bit 4K 120 hz in only possibile on port 4, in every other port you can’t have 4K 120hz and HDR 10 bit at the same time, you have to chose

Re: Betreff: Samsung QN90A - Xbox Series X random Black out

Turk2421 — Wed, 29 Dec 2021 14:54:23 GMT

Yeah I hear you only reason I bought that Samsung TV was for Port four to play the Xbox series x so I would imagine with a PC you're upset as well can't use port 4.

Re: Betreff: Samsung QN90A - Xbox Series X random Black out

Zocker86 — Wed, 29 Dec 2021 16:04:53 GMT

Is the xbox set on 120Hz output??

ich used diffenrent ports and cables and in 120Hz same problems. 60Hz works fine on every port.