topic Samsung frame tv (2022) rebooting loop in TV

Samsung frame tv (2022) rebooting loop

Procke — Sat, 12 Nov 2022 08:15:24 GMT

Anyone else’s 2022 frame’s display rebooting every 30 seconds? Mine just started doing this a couple of minutes ago. Can’t even get through menus fast enough to run any of the diagnostic tools without the tv rebooting..

The red led in the bottom of the tv is constantly flashing and even with the display off I can hear the one connect box clicking as if it’s rebooting.

Re: Samsung frame tv (2022) rebooting loop

mansim — Sat, 12 Nov 2022 11:04:49 GMT

I have the same issue with my 43” 2021 model, constant rebooting and clicking which has made the TV unusable. Firmware version is 2101, this has been happening for around a week or two.

Re: Samsung frame tv (2022) rebooting loop

Combobob — Mon, 05 Dec 2022 05:14:52 GMT

yes, same issue. 75" 2022 model. started happening 4 days after initial setup. Support made me 'troubleshoot' and decided it was the cable. Still waiting for a new cable after a week. Reading other posts, it might be the actual One Connect box, which means more waiting if the new cable doesn't fix the issue. Reached out to the supplier and they are not exactly rushing to help either.
Very disappointed that a brand new product is not working.

Re: Samsung frame tv (2022) rebooting loop

Kings-art — Fri, 13 Jan 2023 11:33:40 GMT

Hello did anyone ever find a solution to this? I'm tempted to get a new one connect box. I got a new cable which didn't work

Re: Samsung frame tv (2022) rebooting loop

mansim — Sat, 14 Jan 2023 08:45:49 GMT

Yes, an engineer came out and checked the TV diagnostics. There were several reboot log entries which all originated from the TV end rather than the OneConnect box. This meant either a faulty cable, or less likely a fault on the TV board itself. First step was a new cable and that resolved the issues, which haven’t come back in the 6 weeks since the cable was replaced.

Re: Samsung frame tv (2022) rebooting loop

JhungAva — Thu, 11 Jan 2024 19:48:22 GMT

Similar problem also. I have done power off solution but failed. I bring cable and box to store and test it with other frame tv it worked. Service tech is now checking frame. Keep u posted

Re: Samsung frame tv (2022) rebooting loop

JhungAva — Fri, 12 Jan 2024 09:12:10 GMT

Frame TV now a brick. I have to replace the LCD Panel as per service center. Its like buying 80% of the purchase cost. One connect box and cable is what left working. Another junkie.

Re: Samsung frame tv (2022) rebooting loop

mansim — Fri, 12 Jan 2024 10:02:11 GMT

To update my original post, the TV started having the same issues with the new cable after a few months. Engineers diagnosed the entire TV was faulty - they didn’t specify whether it was the OneConnect box or the panel itself. I returned it to the retailer for a refund as this was not a reasonable length of time for a television to last. I reluctantly replaced it with a 2023 model and am hoping the same issue won’t appear.

Re: Samsung frame tv (2022) rebooting loop

Gary_CH — Sun, 04 Aug 2024 15:12:43 GMT

Any ideas to solve this issue? My Frame TV just rebooks and shows a brief blue screen, over and over, every 15-20 seconds.. No logo, nothing I can do to even get into the settings.. Any advice here on what my issue is?

Re: Samsung frame tv (2022) rebooting loop

mansim — Sun, 04 Aug 2024 20:37:58 GMT

You could try another one connect cable but it’s £200 to buy in the UK. My experience was that the entire TV turned out to be faulty, so save yourself the hassle and claim under warranty or consumer law if possible.