topic Re: Videos won't load on YouTube in TV

Videos won't load on YouTube

VortexPK — Sat, 30 Jul 2022 09:42:28 GMT

I've had my Samsung Smart TVs for about 3 years now. Everything had been working perfectly fine until a week ago when suddenly YouTube videos stopped loading. The app itself works perfectly, I can see the previews of all the videos but the videos themselves don't load. There's just a blank gray screen whenever I click on a video and this problem is the same on all 3 of my TVs. I have already tried resetting the YouTube app, resetting Network Settings, factory resetting my TVs and nothing works. The app and the TVs are fully updated as well. This problem is exclusively with the YouTube app on Samsung TV. Please help me!

p.s. I browsed a few subreddits and google and found the same problem for others as well (but they faced this a few years ago):

https://www.reddit.com/r/youtube/comments/jg2tyb/youtube_videos_not_loading_on_samsung_smart_tv/

https://eu.community.samsung.com/t5/tv/youtube-not-playing-any-videos/td-p/1156339

Re: Videos won't load on YouTube

ChrisM — Sat, 30 Jul 2022 14:04:37 GMT

Hi @VortexPK

Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

Re: Videos won't load on YouTube

VortexPK — Sat, 30 Jul 2022 16:14:53 GMT

Hi @ChrisM ,

Full Model Code: UA55TU7000USMM

Software Version: T-KTSU2UABC-2303.1

Re: Videos won't load on YouTube

PaulM1 — Sat, 30 Jul 2022 16:59:43 GMT

Thanks for getting back to us, @VortexPK. I'm sure we'll be able to assist you in getting YouTube videos loading as normal on your TVs again.

It is puzzling that the issue is occurring on three of your TVs, so it might be worth resetting your router and checking to see whether there any settings preventing YouTube from functioning as it should.

You have mentioned that you have reset the YouTube app. Have you reinstalled it too? Just in case you haven't done this, please:

1) Navigate to “Apps” on your TV and select “Settings” from the top right corner.

2) Click on the “Youtube” app, and then select “Reinstall”.

3) Wait for your TV to reinstall the app, turn your TV off for at least 20 seconds, then back on, and check to see if the issue persists.

I'd recommend trying this on each of your TVs.

Please let us know whether, after following these steps, you are able to get the YouTube videos loading up and playing as expected.

Re: Videos won't load on YouTube

VortexPK — Sat, 30 Jul 2022 17:07:52 GMT

Hi @PaulM1 @ChrisM reinstalling and turning my TV off for more than 20 seconds didn't work either.

Re: Videos won't load on YouTube

PaulM1 — Sat, 30 Jul 2022 19:08:20 GMT

Thanks for doing that, @VortexPK. Have you been able to load and play YouTube videos normally on any other device (e.g. phone, tablet or laptop) whilst connected to the same Wi-Fi address as your TVs?

I ask this, as it is peculiar that it is not picking up YouTube on three separate TVs. It indicates that a setting (perhaps via your ISP or on the router) may be blocking this.

Re: Videos won't load on YouTube

VortexPK — Sat, 30 Jul 2022 19:11:34 GMT

@PaulM1 @ChrisM YouTube is loading perfectly fine on both my iPads, all 4 phones in my household, my Xbox and my laptop. The problem doesn't seem to be anything related to my ISP (please do keep in mind that I have auto update enabled on all 3 TVs so if there was an update that caused this problem it would naturally have messed up everything on all 3 TVs).

Re: Videos won't load on YouTube

VortexPK — Mon, 01 Aug 2022 06:34:58 GMT

Hi @PaulM1 @ChrisM any updates please? This is obviously a problem only with my Samsung TVs and I'd like to watch YouTube.

Re: Videos won't load on YouTube

Matt Smart — Sun, 18 Sep 2022 10:05:23 GMT

My TU700 is doing the same thing! TV’s are 3 weeks old YT plays fine on phones, iPad and was playing fine on tv, just froze then black screen and send error report and now will not load any videos. Cleared history, cache, signed out, reloaded… HELP??!! Paw Patrol is a must!

Re: Videos won't load on YouTube

VortexPK — Sun, 18 Sep 2022 10:09:00 GMT

Hey Matt,

It started working for me randomly after 3-4 days. You just gotta wait ig none of the fixes support gave worked for me. Good luck!

Re: Videos won't load on YouTube

Matt Smart — Sun, 18 Sep 2022 10:12:26 GMT

Btw YouTubeTV (different app) won’t play either now…

Re: Videos won't load on YouTube

VortexPK — Sun, 18 Sep 2022 10:13:47 GMT

That is unfortunate. I'm sure it'll start working for you after a few days like it did for me.