topic Re: Stuck Pixel Only in Game Mode (The Frame 2021) in TV

Stuck Pixel Only in Game Mode (The Frame 2021)

Remi_C — Tue, 15 Mar 2022 13:20:12 GMT

Hello,

When my The Frame 2021 TV switches in game mode, a green stuck pixel appears regardless of the source (Xbox in HDMI, Hertzian TV, TV apps, etc.). When it's deactivated, this same pixel works perfectly, which lets me think the issue is software-related, not hardware.

I tried to ask the question on French-speaking forums but couldn't get an answer of what it could be. Another person reported the same issue with a blue stuck pixel.

I would be very grateful if a Samsung expert could help me find a fix as I'd really like to be able to use the advertised game mode with all the pixels working fine

Many thanks,

Rémi

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

ChrisM — Tue, 15 Mar 2022 16:53:59 GMT

Hi @Remi_C

Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Remi_C — Fri, 18 Mar 2022 15:18:59 GMT

Hi @ChrisM, thanks for your reply and sorry for the delay.

Here are the required info:

- Model Code: QE75LS03AAUXXC

- Current SW Version: T-NKM2DEUC-1904.0, BT-S

To be noted I've had this issue since day one and had some software updates since then, including the one solving the black screen issue when turning on my Xbox in 120Hz on HDMI port 4.

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

ChrisM — Sat, 19 Mar 2022 15:51:15 GMT

Thanks for that, @Remi_C. It does appear that the software on your TV is up to date.

It may be worth trying a reset of your TV. Note, any adjustments made to the settings of your TV will be reverted back to the factory settings the TV came with.

To do this, go to Home > Settings > Support > Self Diagnosis > Reset > Enter PIN.

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Remi_C — Sun, 20 Mar 2022 18:20:10 GMT

Thanks @ChrisM! Unfortunately that's one of the first things I had tried 😞 I even reset the TV again recently when I encountered the black screen issue with the Xbox in 120 Hz, and my stuck pixel was still here when the game mode is on.

Is there something else that I can try? Do you agree it's not a hardware issue if the pixel works fine outside of the game mode?

Thanks!

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Abdul Ullah — Wed, 30 Mar 2022 21:53:43 GMT

My ps5 is connected on hdmi port 4 on latest software 65 inch 2021 frame tv every time I go in warzone it says connect device power as in it saying it can’t read the ps5 connected sometimes it doesn’t connect at all keeps going off my ps5 source saying it can’t find a source please help me

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Remi_C — Thu, 31 Mar 2022 07:17:14 GMT

Hi @Abdul Ullah I don't know if the issue you're experiencing is similar to the one I had, but I recommend you look at the solution given in this thread. It worked for me.

@ChrisM do you have any news regarding my stuck pixel issue in game mode? I can contact a technical support if necessary but I would really like to avoid the 1st level hotline that would probably tell me to do the things I tried already (TV reset, etc.) or worst not to use the game mode feature.

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Eric S TX — Sat, 30 Apr 2022 18:05:17 GMT

I get the same only in game mode. Stuck green pixel(s) near the top of the screen about a third from the left. XBOX Series X. No green pixels when disabling game mode.

Model QN75LS03AAFXZA

Version T-NKM2AKUC-1904.0

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Remi_C — Sat, 30 Apr 2022 22:39:58 GMT

Sorry to hear you're experiencing the same issue Eric.

I hope @ChrisM can help us find a solution.

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Waldi77 — Mon, 20 Jun 2022 23:12:58 GMT

Hi, do you guys have any update on this topic since I am experiencing the exact same problem with my QN95B right now.

I have the TV for about 5 weeks and it suddenly showed up today after connecting my new hw-q995b soundbar.

So any help would be great!

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Adaminz — Sat, 16 Jul 2022 20:07:16 GMT

Getting the same issue on my new Frame 2022 tv.

two green pixels when going into game mode…

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

ButchTheGreat — Sat, 03 Sep 2022 21:30:55 GMT

Hello all, I have a Samsung QN95A and I have a similar issue where only on game mode I have what appears to be a dead pixel, except mine is red.

As others have also notes, the pixel looks fine during normal viewing such as Freesat or watching streaming apps. However, game mode it is there and very visible, especially on dark backgrounds. I have only had the TV about 3 months, so my assumption is that it's defective. I assume there is no fix for this?

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Remi_C — Sat, 03 Sep 2022 22:22:42 GMT

Hi @ButchTheGreat

No fix found so far, @ChrisM was to inquire about this issue but I guess he's still inquiring 😞

I ended up switching off the Game Mode. I hope one day Samsung will spend less efforts on releasing new product versions every year and put them on the quality check and the after-sale service 😕

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

ButchTheGreat — Sun, 04 Sep 2022 12:38:48 GMT

I agree, my last Samsung TV is ten years old and is now being used in a bedroom. I was really impressed so decided to stay with Samsung. Unfortunately I already have this issue. Really strange that it only happens in game mode. Can't help but think it's something to do with the high refresh rate. Though my real concern is whether any others will start to go red.

I'll wait a week to see if I hear anything, of not I will contact Amazon with regards to an RMA process.

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

muhammadb15 — Thu, 20 Oct 2022 22:04:21 GMT

i recently bought a samsung tv and started using my ps5 on it and got this issue in game mode, i tried everything on this forum and nothing really worked, i even tried calling samsung, after about an hour on the phone they let me go saying it may be a ps5 problem(even though i had never encountered this on any other tv) so i check a couple settings and as it turns out if i disabled VRR the green pixel went away so i guess thats the best option

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

I55a — Thu, 16 Mar 2023 19:19:29 GMT

Hey

Did you ever manage to get the pixel thing fixed IV just noticed on mine!!!

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

I55a — Thu, 16 Mar 2023 19:19:50 GMT

Only happens in when game mode is switched on

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

Habib2 — Thu, 16 Mar 2023 19:48:02 GMT

Brother you need that mitcom I’ve still got my usb that has it if you want I can post it you for a charge as I have struggled in past with this and that’s only solution

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

muhammadb15 — Thu, 16 Mar 2023 19:50:41 GMT

It stopped when I turned VRR on my ps5 off I guess the variable refresh rate was messing with it, game mode is fine though

Re: Stuck Pixel Only in Game Mode (The Frame 2021)

marco99123 — Fri, 17 Mar 2023 03:43:17 GMT

Exactly same issue with my tv QN90B 65, only when I go into game mode with my ps5, one pixel gets green, so annoying directly in the middle of the screen, brand new tv, first time I put on my ps5 noticed it directly, strange is that after I connected my ps5 also in tv mode it shows up, I sending image also made a very close photo of it and it looks strange because it don't even look like a pixel, it looks like it haves some light in between of the pixel.