topic Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP! in TV

2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Foz — Thu, 25 Aug 2022 11:45:14 GMT

Since my QE82Q70RAT received 1401 update a few days ago my Samsung HT-BD 1255 no longer works with the TV, I select receiver in sound settings but it switches back to TV speakers as i come out of the menu. Is this a bug? Has worked fine until this update, very disappointed that firmware gets released without fully testing.

What can i do to resolve this?

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

gio424 — Thu, 25 Aug 2022 12:37:05 GMT

I am having the same issue with my Q90R. To make it worse, the volume keeps turning up on its own until it gets to 100. No way to bring it down. This is with the tv sounds as well as sound bar. Unfortunately, there does not appear to be a way to downgrade the firmware. This update has rendered my tv useless.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Kvykev — Thu, 25 Aug 2022 14:04:49 GMT

Seems like something happened with ARC after the 1401 update. I have my xbox series x plugged into HDMI 3 and my receiver plugged into ARC HDMI 4. On first TV power on system sounds work. After I go into netflix and go out I lose xbox system sounds and apps like youtube. If I do a factory reset on TV or power off TV and back all sounds work until I go into netflix. I’m sure its not just netflix but any streaming app using full surround. So it seems like when the TV is switching audio signals ARC locks. Please help as this is very frustrating powering off TV after I go into a streaming app.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

ez405 — Thu, 25 Aug 2022 18:15:29 GMT

Same issue here on xbox series x, a 2019 RU8000 tv and Q60HT soundbar.

Games and apps will only have sound if they're the first one opened. Swapping to another will have no sound and the "Dolby Digital" option in the tv settings will not be selectable when this happens, only PCM.

Turning off everything is the only way to get sound back.

1401 firmware broke ARC and it needs to be fixed. I'd down rev to 1391 if I could, never had a problem there.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Justin Green — Fri, 26 Aug 2022 15:29:50 GMT

Yep happened to me as well qled 65 inch. Worked for 2 years then update.

2019 QLED TVs and RU series - August update to 1401

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

leifz — Fri, 26 Aug 2022 12:10:40 GMT

I have a similar problem, TV 2019 55" The Frame 4K and the B&O Beosound Stage.
The TV was updated yesterday to version 1401.
I did a factory reset of the TV, but it did not help.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Justin Green — Fri, 26 Aug 2022 14:08:47 GMT

Yep did factory reset too nada. Called in and the poor phone agent didn’t have a clue how to handle or capture a bug report either

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Members_vyH6k5A — Fri, 26 Aug 2022 16:31:46 GMT

Same here. Keeps loosing the sound to my cable box from QE65R950 Samsung TV. Have to unplug completely to restore the sound, does not appear anything from Samsung has been said as yet???????????????, Have checked the HDMI settings and cannot see anything has changed specifically.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Dobiegang — Fri, 26 Aug 2022 16:45:06 GMT

I got one better. But this has been happening for about 7 months:

every random moment I’ll lose all picture on q90R and get a pop up saying replace your hDMI cables with component cables to view this, title says not authorized. I run a q90r with mini genie 4K to a Denon avr 4700h. also when watching Netflix and it’s in Dolby Atmos on my denon it won’t show just Dolby Atmos like when viewing on vudu it will say just Dolby Atmos. I don’t recall seeing in q90r settings this EARC setting hDMI EARC mode. Help

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Skywallker — Fri, 26 Aug 2022 20:39:37 GMT

Same here at cheap AF UE43RU7102K model. Just for clearance, I've been using my SMTV for a while with Sony AMP, and it worked like a charm. Yesterday, I've suddenly lost felt, that I've lost surround sound from my PC, and AMP was showing MUTING. Just as OP, and others before, my TV keeps changing it's output to its internal, which drives me nuts. Just after ~0.5h of me fighting with this situation, a wild pop-up appears "Your ... has been updated ... 1401", and I know I'm fu*%#d

It would be fine if I could uncheck Anynet+, and keep just pass-through, but as an SM flagship phone user it seems, that this company cares less and less about software, since they release a software, that breaks basic TV functionalities (and for phones it happens more often than you think), so neither this will help since it disables (for my case) HDMI output option on TV (tried every option).

It seems this should end mass reports of errors, spam on forum and hope that SM shall respond to our prays. Honestly - one or two weeks when I will need to re-plug my HDMI between eARC and no-eARC output, and I'm heading to the shop to buy something having at least WORKING (I mean Android) operating system.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Hobwell — Sat, 27 Aug 2022 15:54:49 GMT

Similar issue here, my sound select won't stay on the receiver. If I switch to it, the receiver comes on, then a few seconds later shuts off again and the sound select returns to "TV Sound". It was working just fine until the update. No luck downgrading the firmware via usb 😞

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Justin Green — Sat, 27 Aug 2022 00:24:28 GMT

Spoke to Samsung support they basic said sorry but cannot roll back and they do not know when next update will happen. Looking at the history of releases this might be awhile. Shame.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Justin Green — Sat, 27 Aug 2022 00:28:20 GMT

Uncheck Anynet+ Setting if it allows, it may impact your system and attached devices. I using an AppleTV attached to my Soundbar but not ideal.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Ribstickdude — Sat, 27 Aug 2022 09:39:36 GMT

Does your tv have the one connect box?

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Grant123456 — Sat, 27 Aug 2022 10:23:02 GMT

Same here but a temp fix is to go to sound settings/expert settings. Switch off HDMI-eARC Auto to off, then switch back to Auto and this will now stop it switching from soundbar to TV speakers. I found I have to do this each time I switch the TV on. Hope this helps

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

HelpMeKoreanTVMFR — Sat, 27 Aug 2022 14:53:08 GMT

Yep ! Same Here...1401 blew it all up a couple of days ago. I spent a couple of hours checking everything possible to make sure it wasn't the settings, equipment and newer cables until I found the 100's of posts all over the internet with the same issue. I have an RU8000 with a 2009 Yamaha YSP-3000 soundbar...so in my setup because the soundbar is so old, sound only travels thru the optical cable, not the HDMI. I need the optical cable and HDMI cable to make it work properly but I still use the Samsung remote to turn everything on/of simultaneously. Having read several posts...my work around is the one where I move the HDMI cable from HDMI 4 earc to HDMI 3 on the TV. Under the External device manager setting....I keep the Anynet-HDMI-CEC setting checked, but uncheck all the additional HDMI inputs (1 thru4). Like others, I get the message at the top that the sound is not connected to HDMI 4, but it goes away in a few seconds. Hope this works for some you! On a side note, Let's hope Samsung fixes sooner than later. I have 4 Samsung TV's in the house and phones...but they got out of their wheelhouse when they got in the appliance business and all of their products suffered because of it...Don't get me started on my Samsung Refrig which is on the known defect list, but they refuse to repair or replace.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Hobwell — Sat, 27 Aug 2022 15:50:19 GMT

That does stop the power cycling, but then the receiver disappears as an audio device. I’ve resorted to using an optical cable, but it limits the audio passing from the tv to the receiver to stereo only.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

HelpMeKoreanTVMFR — Sat, 27 Aug 2022 17:04:20 GMT

Most if not all optical cables carry up to 5.1 surround...any designation past that i.e DTS etc it does not. Even as old as my soundbar, I get great sound using sterero + 3 beam or surround and I get the sound bouncing off the walls in a fairly big room with high ceilings...I was so prepared to go buy a new soundbar thinking it was finally time but that would have been a costly mistake. How ironic...I might have chosen a Samsung and it probably would not have worked either.

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Justin Green — Sat, 27 Aug 2022 17:12:09 GMT

No it doesn’t not

Re: 2019 82" QLED firmware 1401 update now has surround sound issues HELP!

Justin Green — Sat, 27 Aug 2022 17:12:28 GMT

No it doesn’t not have that box