topic Re: My new Samsung TV cannot access terrestrial tv signal in TV

My new Samsung TV cannot access terrestrial tv signal

Corbert — Sun, 16 Jan 2022 20:35:26 GMT

Has anyone figured out how to get a Samsung Tv to see a terrestrial aerial? Finally managed to disconnect the annoying Samsung Smart TV but the TV does not see the aerial connection. Nothing wrong with the aerial or cables as it was working fine on my old tv. Saw a post earlier that lots of people were having similar problems. The tv is a Samsung UE43AU9000KXXU.

Thanks in advance.

Re: My new Samsung TV cannot access terrestrial tv signal

xSteveuk — Sun, 16 Jan 2022 20:59:25 GMT

Hi,
Check aerial connections

Try Below
Tv menu
Source menu.
Go to the Home menu, and navigate to the Source icon,
Connect your antenna.
Select the source.Start scanning for channels. ...Complete the setup. ...

https://www.samsung.com/us/support/answer/ANS00062206/

If your Samsung TV is not getting all channels you wil need to go to the source menu and select 'TV' > then connect your antenna to the RF connector on the back of the TV and select 'Chanel Scan' > select either 'Air, Cable, or Both' and scan for all available channels that have a reliable signal.

Re: My new Samsung TV cannot access terrestrial tv signal

Corbert — Sun, 16 Jan 2022 21:31:59 GMT

Thank you for your help. Unfortunately my TV does not have a scan function. It just has Auto Tuning Settings and then Standby Auto Tuning. It does not have the usual scan option which is odd. The Tv source automatically goes back to Samsung Smart TV even after I disable the Samsung Smart TV app.

Re: My new Samsung TV cannot access terrestrial tv signal

Samand — Sun, 20 Feb 2022 16:13:23 GMT

Glad to hear I am not alone, as I have the exact same issue with both my AU9070 and KS7000 TVs not picking up aerial signals. This is despite the fact the signal is pretty strong on a STB and all channels are available, so it doesn't seem like an aerial or cables issue.

Would be glad if somebody respond to this.

Re: My new Samsung TV cannot access terrestrial tv signal

alibee — Sun, 24 Apr 2022 14:49:02 GMT

I am looking at buying a new Qled 4K tv but from the specs it seems Samsung do not fit a Freeview RF receiver in any of these TVs anymore. That means you need a set top box. I have always bought Samsung but if i find this to be true i will be looking elseware.

Re: My new Samsung TV cannot access terrestrial tv signal

JayRKT — Mon, 11 Jul 2022 09:51:17 GMT

Have the same TV. The Samsung TV plus app is really annoying. I could see the UK channels on a tab but when I selected them it reverted to the Samsung TV plus app.

After uninstalling the TV plus app I found it was replaced by a Live TV Terrestrial app. I hit set up and connect it to my WiFi and I can complete the setup, it then takes me back out and when I highlight the app it asks me to set up again. I'd advised anyone against buying this TV for Freeview. It's an absolute pain to set up (still doesn't work)

Re: My new Samsung TV cannot access terrestrial tv signal

Williams Nigel — Sun, 17 Jul 2022 16:24:59 GMT

I have exactly the same issue with my TV

Re: My new Samsung TV cannot access terrestrial tv signal

willjoe — Mon, 18 Jul 2022 07:27:45 GMT

If your Samsung TV is not getting all channels you will need to go to the source menu and select 'TV' > then connect your antenna to the RF connector on the back of the TV and select 'Chanel Scan' > select either 'Air, Cable, or Both' and scan for all available channels that have a reliable signal.

Regards,

Will

Re: My new Samsung TV cannot access terrestrial tv signal

Ramjam07 — Thu, 28 Jul 2022 16:01:41 GMT

When I go to the Source Menu, all I can see is Samsung TV under TV, so I don't get Channel Scan - Any thoughts pls?

Re: My new Samsung TV cannot access terrestrial tv signal

Joy41 — Tue, 02 Aug 2022 15:27:37 GMT

I have spent hours trying to get free view on my smart tv nothing works and I can’t download the app. I have now seen that some samsung tvs do not have the facilities to receive freeview. WHY CANNOT THEY JUST TELL YOU THAT. I will never buy Samsung again. A smart tv not.

Re: Re: My new Samsung TV cannot access terrestrial tv signal

SGS123 — Sun, 18 Sep 2022 11:17:18 GMT

When you see samsung tv scroll down then yhere is a settings button, there it says setup tv. Then when you go to settings, you can now scan for channels, once you have completed the scan, terrestrial channels will then appear with the samsung channels. I had to do this as my sky box was my primary source and wouldn't pick up any normal channels

Re: Re: My new Samsung TV cannot access terrestrial tv signal

Ramjam07 — Mon, 19 Sep 2022 10:20:10 GMT

Thanks but my tV does not have that option in its menu so I can’t do that

Re: My new Samsung TV cannot access terrestrial tv signal

halifaxman — Mon, 26 Sep 2022 19:28:35 GMT

I was trying to figure this out for ages. I went to settings then broadcasting then stumbled my way into getting it to scan for channels. Still didn't find HD channels though

Re: My new Samsung TV cannot access terrestrial tv signal

Ramjam07 — Thu, 29 Sep 2022 09:43:48 GMT

Many thanks

This indeed did work for me

Cheers

Re: My new Samsung TV cannot access terrestrial tv signal

Fcm84 — Fri, 02 Dec 2022 21:43:06 GMT

Thank you! That was my problem. I had to remove the annoying TV plus so I can see now the TV terrestrial one. Thanks!

Re: My new Samsung TV cannot access terrestrial tv signal

Al98765 — Sat, 04 Feb 2023 17:56:40 GMT

Hello

I’m having the same problem (wish I’d found this thread before I bought the TV as I’d have probably got a different one!). I’ve bought the Samsung UE50AU7100.

I’ve deleted the Samsung Plus Channels by going to the TV channel list and deleting them. I’ve then been able to Rescan Using the Auto Tunnings Setting to find Terrestrial Digital channels - but it only finds 26 channels, starting at 16QVC and then doing random channels after that such as 20 Drama, 21 5USA, 22 TJC and so on. But hasn’t found every channel - for example I have none before 16 so no BBC1 or 2, no ITV, 4,5 etc. And it’s only found 1 radio station.

I know there is no problem with the aerial as the other tvs in my house pick up every channel.

I read elsewhere that there was a Freeview app to download that has been suggested in a thread as a solution, but this doesn’t seem to exist when I search for it in apps.

Has anyone any ideas why the Samsung has picked up some terrestrial but not the others, and what I can do to get it to receive them all?

Many thanks!

Re: My new Samsung TV cannot access terrestrial tv signal

omtenaj — Tue, 07 Feb 2023 00:07:51 GMT

I too wish I had read this thread but in 2023 it dd not even occur to me there would be a problem with any Freeview channels. I have just bought the latest Sony QN90BA 50 which does download most Freeview channels but not all. I can't be sure which ones are missing but channel 50 Great TV and channel 52 Great Romance which i like to watch all the time will not download. iI've retuned numerous times without success. there are True Romance movies in Samsung plus but they don't show the same movies at the same time as Freeview so I cant start watching a movie downstairs and finish watching it in bed. My old LG is in my spare bedroom and has no problems tuning in these channels. Neither does a cheap JVC in my bedroom. Its only 3 weeks old so Im stuck with it for a long time. Like others I will not buy Samsung again.

Re: My new Samsung TV cannot access terrestrial tv signal

omtenaj — Tue, 07 Feb 2023 00:13:50 GMT

I think its to do with the tuners fitted in the TVs. it appears Samsung would like to choose what we watch, in short their own Samsung TV plus. I've left a review below about a TV Ive just bought. The channels missing on my TV might not be everyones cup of tea but I'm a pensioner and I like the old drama's shown on Great TV

Re: Re: My new Samsung TV cannot access terrestrial tv signal

grandkids — Tue, 07 Feb 2023 17:32:32 GMT

Help needed so annoyed with my new Samsung TV its fine one minute then source comes on screen saying no ariel then comes back on for a while then flickers buffers then here we go again I have a new ariel. Please someone help I'm a pensioner

Re: My new Samsung TV cannot access terrestrial tv signal

omtenaj — Sat, 11 Feb 2023 00:08:51 GMT

Sorry I wish I could help you because mine does the same. In addition to the channels it does not pick up at all there are other channels where I get the no ariel message just like you. I too am a pensioner and to spend nearly £1000 from my savings for a TV that I cant watch my favourites on makes me want to weep. I will never buy Samsung anything ever again. I did try Samsung customer service but found that to be a waste of time as the operative didn't seem to understand what I was saying and or was unable to assist and with my being hard of hearing its hard for me to properly understand persons with heavily accented apparently limited English.