topic Re: The Frame (2021), Xbox Series X and Firmware 1506 in TV

The Frame (2021), Xbox Series X and Firmware 1506

BrontoTaurus — Tue, 25 May 2021 23:36:58 GMT

Hi everyone!

We got 2x The Frame 65" 2021 and 2x Xbox Series X.

Two days ago one frame suddenly stopped working with the HDMI "Game Port".

The day after the other one experienced the same and now none of the TV's HDMI "Game Port" works with the Xbox. TV's just displays a "check input power source" message.

Connecting the XBOX to another HDMI-port works fine.

I checked the latest firmware @ Samsung support page and it says 1506 was made available last week, so my hypothesis is that it breaks "HDMI Game-port" functionality when using the xbox series x 4k/120hz.

I've played around with disabling VRR, HDR etc. on the xbox to no avail. Also had Samsung support remove into the TVs and first reset EDID(?) and then full factory reset.

Didn't fix the issue.

Currently using another HDMI for the Xbox but would prefer to get it back into the GAME-port as this supposedly provides a better picture and VRR-support etc.

Anyone got ideas?

Re: The Frame (2021), Xbox Series X and Firmware 1506

strawberry cake — Wed, 26 May 2021 06:31:39 GMT

@BrontoTaurus

hello

try lowering your refresh rate

then change the resolution

and check the Source Menu on your remote

😉

Re: The Frame (2021), Xbox Series X and Firmware 1506

BrontoTaurus — Wed, 26 May 2021 06:47:00 GMT

Hi and thanks for the reply.

I played around with the settings a bit and found the following:

* The TV accepts a 4K UHD/120hz signal via the ordinary HDMI ports.

* The TV does not accept a 4K (60 or 120hZ) signal via the GAME HDMI port.

Without using the HDMI GAME port I lose functionality like ALLM/VRR (and possibly 120hz?), so I would very much like to figure out what's wrong and fix it Any ideas how to go about that (except from involving Samsung support which I will later today)?

Re: The Frame (2021), Xbox Series X and Firmware 1506

Members_a7tpa9T — Wed, 26 May 2021 18:50:20 GMT

Hi !
I have pretty same issue with The Frame 2021 and XSX after firmware upgrade. I've tried different settings on HDMI 4 as workaround, but without luck. On other HDMI ports there is no problem at all. I think we need to raise support request from Samsung.

Re: The Frame (2021), Xbox Series X and Firmware 1506

BrontoTaurus — Wed, 26 May 2021 18:56:04 GMT

Hi there!

I spent almost a hour today on the phone with Samsung support, and they finally escalated the issue.

They remote connected to my TV and repeated all the troubleshooting-stuff I already did and observed the issue for themselves.

They agreed that they suspected that its a software issue, and they have sent an internal request to the "TV-specialist department" to look at the case. They told me to expect an reply within a week-ish.

I'll report back here with more info as it becomes available to me

Re: The Frame (2021), Xbox Series X and Firmware 1506

JAMES4578 — Thu, 27 May 2021 16:22:48 GMT

Hi @BrontoTaurus A pity you were not able to achieve the best experience of ALLM/VRR. However glad it was escalated and hopefully a solution can be found.

Re: The Frame (2021), Xbox Series X and Firmware 1506

CalumH — Mon, 14 Jun 2021 17:42:19 GMT

Hi, I have the exact same setup as you- 65 inch 2021 The Frame and Xbox series X.

just got the Xbox today and was tearing my hair out wondering why hdmi 4 would not work. I am also on firmware version 1506.

Have you had any update from Samsung since your post? I’m guessing that we will just have to wait until a firmware update

Re: The Frame (2021), Xbox Series X and Firmware 1506

BrontoTaurus — Mon, 14 Jun 2021 17:47:25 GMT

Hi!

Sorry to hear that your are also experiencing this problem 😞

I have not heard back yet and will give them a call later this week if they still haven’t gotten back to me.

Will keep you posted!

take care,

Bronto

Re: The Frame (2021), Xbox Series X and Firmware 1506

TheShow — Mon, 21 Jun 2021 11:16:15 GMT

I recently bought Xbox Serie x and I'm having exact same issue as described in this post with my 2021 Frame tv (65inch). Clearly there's bug with software by the fact all reporting the exact same symptom. Can we have an update on this?

Re: The Frame (2021), Xbox Series X and Firmware 1506

Max59270 — Tue, 22 Jun 2021 21:13:00 GMT

Same Frame 65 same Xbox series x, same problem… the support don’t help me. I wish the update don’t arrived too late

Re: The Frame (2021), Xbox Series X and Firmware 1506

BrontoTaurus — Fri, 25 Jun 2021 10:10:14 GMT

Update:

I called Samsung today as I hadn't heard back yet and they told me to try a new approach: "Reset flash".

This is done by first holding the on/off-button on the TV for exactly 5 seconds and then immediately after releasing holding down the on/off-button on the remote for another 5 seconds.... And then pulling the power cord and letting the TV sit without power for 10-15 minutes.

The on/off-button on the TV is located on the bottom of the TV behind the small IR/-movement receiver (on 2021 this is approx 15 cm from the right edge, and on 2020 and older its located in the center of the tv (@ the bottom).

So to recap:

1) Press and hold the physical on/off button on the TV for exactly 5 seconds (use a timer)

2) After releasing the button on the TV:

3) Press and hold the on/off button on the remote for exactly 5 second (use a timer).

The Samsung/The Frame logo will then flash 1-2 times during the next 1-2 minutes and the TV will be reset to factory defaults and require a full new setup(!).

4) After the TV has rebooted and is displaying the setup menu, remove the power cord and let the TV sit without power for 10-15 minutes.

This did NOT however resolve my issue.

After doing the steps above I enabled Game Mode AUTO on The Frame and plugged my Xbox Series X into the Game HDMI and it immediately displayed the Xbox picture correctly. I ventured into the settings menu @ the xbox and verified that it displayed the picture @ 4K and 120hz... So at this point it was seemingly a success!

However when I turned on VRR (Variable framerate) it all went wrong... The screen immediately went black and I couldn't get the picture back.

I then switched the xbox to a non-game HDMI port and got the picture back and disabled VRR.

But when moving the HDMI back to the GAME-port I still can't get a picture at all (VRR OFF).

So basically I'm back to square one. The TV will not recognize the xbox at 4k/120hz @ the game port even with VRR disabled.

The action of turning VRR ON after the flash-reset might trigger the issue, so there is a possibility that it will work on the GAME-port after a flash-reset and without (ever) enabling the VRR-mode, but that is not really a solution as VRR then can't be utilized....

I told Samsung support all of the above and they are keeping the ticket open and will investigate (or so they said). Will get back to you with any future developments.

Bronto.

Re: The Frame (2021), Xbox Series X and Firmware 1506

CalumH — Fri, 25 Jun 2021 10:18:55 GMT

Hi BrontoTaurus

Thanks for the update, it seems we will just have to wait until samsung eventually roll out a new firmware update!

It would be useful if they kept an archive of previous firmware versions that we could just flash on to the tv using a usb port, but after a lot of searching I think only the 1506 version is available to download anywhere.

Thanks again and fingers crossed for an actual solution soon!

Re: The Frame (2021), Xbox Series X and Firmware 1506

Iksh — Sat, 26 Jun 2021 06:26:45 GMT

Oh you saved me from getting into trouble ! I was Going to update My Frame Tv to 1506 from previous version as Sometimes When auto hdr on Series x is on the screen flickers while launching a game. Else i have no issue with 4K 120 Hz UHD HDR on 4th port. I guess i am gonna wait unless you find a solution

Re: The Frame (2021), Xbox Series X and Firmware 1506

UniformRobin — Tue, 29 Jun 2021 08:30:38 GMT

I’m a Samsung The Frame 2021 user in Malaysia and i can confirm the 1506 firmware is causing issues with my unit as well. I wonder how long we’re supposed to give them time to come up with an update. I am seriously considering selling it off. What’s the point of having a HDMI2.1 port if you cannot use its features to play next gen consoles?

Re: The Frame (2021), Xbox Series X and Firmware 1506

TheShow — Wed, 30 Jun 2021 10:22:24 GMT

Clearly people from all over the world are reporting the same issue and it might be something can be fixed by new firmware(hopefully!) update. I don't mind waiting for the next update but, at least there should some indication that Samsung has made aware of this problem and they are working on it. Thanks

Re: The Frame (2021), Xbox Series X and Firmware 1506

TheShow — Wed, 30 Jun 2021 10:21:42 GMT

Hopefully it's not the same or similar issue described in the article below which affected most of new AV receivers with HDMI 2.1 https://www.engadget.com/hdmi-2-1-xbox-series-x-receiver-issues-034534313.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAANwwKHK1nVGJ-JFmZC9AUTMoJ4cQM2miIt2m0uCyftIofPURHykaXEbINTD5CM-xHyS0HM9yzhcZ5F3VbngqtJv3857mnJvDZOBzUa6qRwnoE7xEy4PKrdfgW16E-m6QNsm59cioeLVoko4qCBm9Fa8576-KZw6CDoH9rYvo-VNx

I wonder VRR was working ok with Xbox Series X before the firmware version 1506.

Re: The Frame (2021), Xbox Series X and Firmware 1506

GMAN3 — Wed, 30 Jun 2021 16:01:34 GMT

Another user here, australia. samsung the frame 2021 75" and 65". Firmware 1506.

It would be nice if they could tell us that an update is coming.

Also I bought the Yamaha RX-V6A before knowing the 2.1 chip is useless. This is not my year for 2.1 lol

Re: The Frame (2021), Xbox Series X and Firmware 1506

Mescalamba — Wed, 30 Jun 2021 23:33:32 GMT

Hm, that explains why my HDMI 4 is limited to 4k 30Hz and nothing else. So basically they murdered whatever was responsible for HDMI 2.1 .. and I thought problem is on my side.

Re: The Frame (2021), Xbox Series X and Firmware 1506

GMAN3 — Thu, 01 Jul 2021 00:02:17 GMT

We just got to hang in there. Fingers and toes crossed.

Re: The Frame (2021), Xbox Series X and Firmware 1506

GMAN3 — Thu, 01 Jul 2021 02:34:10 GMT

A little bit off topic but I was wondering if I mounted it correctly to the wall. Is the tv supposed to slightly lean a little forward?