topic Re: Multiple screen panel failures in TV

Multiple screen panel failures

TSB01 — Mon, 25 Apr 2022 11:28:39 GMT

Hi,

I bought Samsung smart tv in May2021. Started well but soon went pair shaped with screen panel failure ! Not once but 3 times now had 2 replaced screen panels an just last night the panel failed again. Now instead of enjoying as state of art 55”Smart Tv with a cost of over £1000 I am now watching tv on a 32” Hitachi cost £200. I am now being asked to embark on another repair cycle!!!!

has anyone else had the same issue with screen panel failure? Multiple times!

Re: Multiple screen panel failures

Blessed4life — Mon, 25 Apr 2022 13:53:36 GMT

Hi, don't you get two years warranty?
Why not just replace it?

Re: Multiple screen panel failures

TSB01 — Mon, 25 Apr 2022 17:06:44 GMT

Unfortunately on every occasion this option was not offered despite me requesting this, I had to agree to engineer visit and the engineer would have make the decision that the tv was non repairable before Samsung would consider replacing the TV. I have had a very protracted heated at times telephone conversation with Samsung Customer Services this pm regarding this subject but again I have to have an engineer visit and his report will be considered. Engineer visit this Wednesday.

Re: Re: Multiple screen panel failures

Blessed4life — Mon, 25 Apr 2022 21:16:27 GMT

OK, hope things will get sorted for you.

Re: Multiple screen panel failures

TSB01 — Thu, 28 Apr 2022 13:42:38 GMT

hi just an update to my post on Monday.

I am now embarking on my 3rd repair of the TV ! And Yes it is yet another LED panel failure ( now 4 failures which includes the original screen and 2 fitted new screens and one replacement screen arrived which was also faulted).Despite contacting Samsung Product support and speaking to Support Supervisor to try and seek an alternate outcome such as replacement or refund worth out success, but only offered yet another repair. Has anyone else experienced LED failures?

Re: Multiple screen panel failures

TSB01 — Tue, 03 May 2022 19:59:51 GMT

Hi just been contacted by TV engineer today to inform me that they will returning my troubled Samsung Smart TV tomorrow after a 3rd replacement LED panel since May2021! I will see how long this repair will last !!! I have been getting approx 3-4 months use of tv before the LED screens fail. This not the quality I expected from a premium manufacturer nor the customer support. Sorry Samsung its not good enough.

Re: Multiple screen panel failures

TSB01 — Thu, 05 May 2022 19:44:54 GMT

Hi. Just the latest update on my ongoing issues with my Samsung Smart UHD QLED tv. I received my tv from the engineers yesterday (thur4/5/22 at approx 1300hrs). They set up the tv after fitting yet another LED panel this will be the 3rd panel checked it out and left. Today 5/5/22 at 1800hrs the tv failed again with same problem!!!!! LED panel fail..

after further discussions with Samsung Customer Services/Technical Support again they are only prepared to offer a further repair despite my concerns and issues protestations regarding either replacement or refund. They have to follow procedure and that only allows repairs. I am now again in the hands of tv engineers who have the responsibility to say what will happen to the future of my tv. Thank you and again Samsung this is not good enough and I expected more.

Re: Multiple screen panel failures

TSB01 — Tue, 10 May 2022 13:55:15 GMT

Hi,

Ist there any way to contact Samsung UK direct without going through the Tech Support or Customer Service routes?

Re: Multiple screen panel failures

TSB01 — Tue, 10 May 2022 14:37:01 GMT

I have just been informed by the TV engineer that Samsung has denied a request for a replacement via the engineer and we are now going through yet another repair , this will be the 4th repair on a tv under a year old. I was informed that Samsung are to contact me direct today ! It is now 3.30 pm still no call. I was expecting this outcome. Samsung this not how you deal with customers. This TV is not fit for purpose and it’s a Samsung TV.

Re: Multiple screen panel failures

TSB01 — Wed, 27 Jul 2022 18:56:53 GMT

Hi it’s been a while since my last post. Since receiving my tv back from engineers for 5 visit to be info “no fault found” . Since getting my tv back I have further multiple issues where tv shuts down and the final insult was last Saturday when tv failed completely with same symptoms relating to screen failure. No that this tv is now out of warranty and not prepared to waste any further cash on this £1200 lemon of a Samsung TV. This lemon now resides at the local council recycling centre. As of today. Thank you Samsung for disappointing support during the past year

Re: Multiple screen panel failures

Members_8IuXUIn — Fri, 30 Dec 2022 09:54:46 GMT

mine failed after only 17 months but with samsung you only get 12 months philips 2yrs

Re: Multiple screen panel failures

jimmyd33 — Mon, 03 Jul 2023 02:30:30 GMT

The butt fell out of mine at the 30 month mark last week. TU8000. They're hot garbage, and Samsung couldn't do less to help. It's apparent that budget means disposable to them so this will be my last Samsung product I will ever buy. My new Sony has been shipped to replace this POS.

Unfortunately, Samsung can get away with it because the people buying budget electronics aren't usually the type to get litigious.

Re: Multiple screen panel failures

Jaimezb — Sun, 09 Jul 2023 12:36:34 GMT

My case is the same, samsung qn50q60tag failed after 28 months, sending all money that I pay for it to garbage, should have a legal action against samsung for fabricate products that have a programmed duration of less than 3 years

Re: Multiple screen panel failures

A77bes — Sun, 09 Jul 2023 14:49:13 GMT

Yes screen failure second time now and I am having to fight tooth and nail to get this resolved. Service is terrible promised calls answer and they hang up immediately it is unbelievable that this still happens and makes it worse that this is multi national corporation.

Re: Multiple screen panel failures

Ken07 — Fri, 11 Aug 2023 19:03:09 GMT

I bought my Samsung QLED QA58Q60TAU on 12th May 2021, the panel failed 3 days ago and I'm 3 months outside the 2 year warranty. The Samsung proxies here are rude and insist i have no otherwise but to pay for the repairs. I have never seen a TV last 2 years in my life and Samsung should be sued for all this LED screen failures i see reported online.

Re: Multiple screen panel failures

LWK — Fri, 24 Nov 2023 04:51:03 GMT

My less than 3 year old Samsung LED screen was replaced by Samsung just before the warranty ended. Less than 3 months after the free replacement, the LED panel failed again. Gave as scrap to TV repair shop. Samsung quality is absolutely bad.

Re: Multiple screen panel failures

Dbcoops — Thu, 28 Dec 2023 17:05:16 GMT

I have been a loyal Samsung customer for years with the mobile phone. Bought my first Samsung TV in Jan 2022, in October 2023, the screen began to restart multiple times after it went black. Since it is out of warranty, I would have to pay £150 to have it looked at which is ridiculous. Forums speculate that it is a bad panel and not worth replacing. less than 2 yrs for a TV is very bad

Re: Multiple screen panel failures

ciquitraque — Tue, 09 Jan 2024 22:54:04 GMT

I am tired of the quality of my Samsung TV. I bought a Samsung TV model QE55Q64RATXZT in December 2019. After a year and a bit it would turn on and after a few seconds it would turn off, we called the technical service and they changed the panel. It has been another year and a half and again panel failure but this time the warranty does not cover it, they charge us between the part, labour and taxes almost 500€. Bearing in mind that the television cost 700 euros, who in their right mind would pay almost three quarters of the price (which was NOT cheap at all) to change a part that has systematically broken every year and a half if they only give us three months warranty on a part that seems to have been programmed by Samsung to systematically fail every year and a half in normal use.
I am fed up with Samsung and their cheap components, I have a television that cost a not inconsiderable amount of money for it to have stopped working after three years because of a part that continually fails without the manufacturer being held accountable for it.

Re: Multiple screen panel failures

Led panel failure — Tue, 30 Jan 2024 12:54:45 GMT

Yes I'm facing the same issue. 2 panels already changed and ready for the 3rd one too. Such an useless company and product. Don't ever buy anything with the brand name Samsung for sure

Re: Multiple screen panel failures

Ashi0407 — Sat, 19 Oct 2024 09:46:11 GMT

Samsung Q55 is absolutely a defect prone product . I don't see any support from Samsung call center and even they don't accept that thisnis product issue. Can someone know there leadership Twitter handle to escalate issue to them.