topic Re: Cannot load BBC IPLAYER in TV

Cannot load BBC IPLAYER

carrotmuseum — Thu, 05 May 2022 21:08:07 GMT

Suddenly BBC I Player will not load. When I select it from the menu, the start up screen loads then a circle spins and after about 20 seconds the tv goes back to the broadcast channel it was on before. Other apps e.g ITV hub work fine
I have tried:
Full Power off
Delete and reinstall app
Update all apps
Restart Smart Hub
Factory reset

Re: Cannot load BBC IPLAYER

BandOfBrothers — Sat, 07 May 2022 07:57:35 GMT

My bad. 🤐

Wrong information edited out.

I wish you all the best.

Re: Re: Cannot load BBC IPLAYER

antikythera — Fri, 06 May 2022 06:19:42 GMT

Do Samsung TVs have Google Play Store?

Re: Cannot load BBC IPLAYER

antikythera — Fri, 06 May 2022 06:23:10 GMT

Contact the BBC about this and give them your TV model and firmware version, you can find this on the TV itself by going to the Contact Samsung page of the setup/help menus. It shows all the details alongside a QR code to scan on a mobile phone. Ofcom are trying to get broadcasters and TV manufacturers to support a common set of apps now instead of different versions being available on different sets. I cannot see how they can dictate this as they have no real legal authority.

Re: Cannot load BBC IPLAYER

JAMES4578 — Sat, 07 May 2022 14:22:29 GMT

Hi @carrotmuseum @antikythera I think @BandOfBrothers was under the impression the issue was on a mobile device but pretty sure referring to TV. It would help if you provided your model number, unless older than 2014 should definitely be compatible with latest update.https://digihelpdesk.co.uk/why-cant-i-get-bbc-iplayer-on-my-samsung-smart-tv-sony-models-also-affected/#:~:text=Yes%20%E2%80%93%20Samsung%20Smart%20TVs%20and,when%20you%20open%20the%20app. List of supported devices here and some go further back https://www.bbc.co.uk/iplayer/help/questions/supported-devices/samsung
If compatible the one thing you the one you have not mentioned is rebooting the router by unplugging from mains , know other streaming services are ok but worth a try. is there any difference with Beta version? Troubleshooting guide here: obviously you may need to contact the BBC and /or Samsung though.
https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games

Re: Cannot load BBC IPLAYER

carrotmuseum — Sat, 07 May 2022 07:33:28 GMT

Yes it's a TV - UE32H5500

I tried all the recommendations but nothing worked. Various power off routines, router re-booted, contacted BBC, re-installed Smart Hub

The clue was that it was only the Iplayer which was not working, the Smarthub otherwise was fine.

Finally got through to on line chat with Samsung who initially recommended all very similar solutions, but nothing worked. Eventually they realised that it was an issue with Samsung updating their version of Iplayer and it should be sorted shortly. So I waited.. Fired it up this morning and it's all fine. I had to re-sign in to my bbc account and input a one time code supplied on the Samsung website.

Problem solved.

Re: Cannot load BBC IPLAYER

JAMES4578 — Sat, 07 May 2022 10:12:29 GMT

Hi @carrotmuseum oh right, so an issue at Samsung's end. Glad it is sorted now anyway even if the problem not clear initially.

Re: Cannot load BBC IPLAYER

uck7 — Mon, 08 Aug 2022 14:37:59 GMT

I have a similar problem with my 2014 UE40D7000 TV. The icon is on the Smart Menu screen but does not function, likewise the ITV Hub icon. Who should I contact to obtain an answer from Samsung?

Re: Cannot load BBC IPLAYER

Ghostrider1 — Thu, 20 Oct 2022 20:55:23 GMT

I have a brand new 43” TV. Everything loads and works except BBC iPlayer. Just a grey screen and a 'not available at this time' message. Tried all the usual stuff. Samsung stumped.

Re: Cannot load BBC IPLAYER

RossB83 — Fri, 22 Dec 2023 11:41:25 GMT

Bbc I player not working on a brand new QE65? Checked all latest firmware, restarted etc, deleted the app and uploaded. BBC sounds works. Im lost. Thanks

Re: Cannot load BBC IPLAYER

DraC30 — Tue, 20 Feb 2024 16:37:28 GMT

Just got new tv samsung model UE32T5300CE WILL IT PLAY BBC IPLAYER

Re: Cannot load BBC IPLAYER

Members_nY9KrVj — Thu, 29 Feb 2024 10:30:42 GMT

Will this work for older versions as i have 02050 on my tvmodel number t27b551ew

Re: Cannot load BBC IPLAYER

uck7 — Thu, 29 Feb 2024 11:59:50 GMT

Thanks for your comment. I also tried again the following day, and iPlayer was working fine. However , as it is 2024 I don't think it was a Samsung problem, It believe it was an iPlayer problem with transmission, not with my TV software.

Re: Cannot load BBC IPLAYER

adam26tviplay — Mon, 29 Apr 2024 08:22:34 GMT

Why will bbc iplayer not work on Samsung s23? It loads, allows me to create an account, but when I try to play anything or download anything, it just states "somethings gone wrong, please try to re-start the player." I've done all the normal quick fixes, and nothing works.

Re: Cannot load BBC IPLAYER

Frasermac834 — Fri, 29 Aug 2025 13:19:26 GMT

Just bought and begun setting up a Q7F2.

all other apps loading with usual measures. BBC iplayer app won’t load. This alone makes the machine redundant and likely to be returned with a refund to me.

why can’t Samsung makes this most popular app load without inconvenience?

Re: Cannot load BBC IPLAYER

RichieK200 — Tue, 06 Jan 2026 18:30:23 GMT

A little late to this conversation but after updating to the latest software I have found that iPlayer will not load. It is the only app not working and have tried multiple steps. Has anyone else had problems with the latest update?

Re: Re: Cannot load BBC IPLAYER

BBCTV — Wed, 11 Feb 2026 23:35:59 GMT

BBC Free samsung

Re: Cannot load BBC IPLAYER

Fujikawa1 — Mon, 02 Mar 2026 13:47:29 GMT

Hi People, Have the same problem with IPlayer.

worked fine until TV reset then problem occurred and can’t find a way around it.

spoke with both Samsung and BBC , Samsung say it’s aBBC problem and BBC appear clueless. Have tried all Samsung and BBC fixes all to no avail,

Help Please