topic Re: Network Notification in TV

Network Notification

Giraffe — Thu, 06 Jan 2022 09:49:02 GMT

Is there someone who reads this forum able to give me a clue to solving a problem with a network notification appearing regularly in the top right hand of my tv screen. I see this has been reported previously without any advice of solution offered. Is there another means of raising this problem with someone in the know at Samsung?

The problem:

After I switch on my tv I regularly get a network notification appearing top right hand corner of my tv screen. This finally goes after several clicks of the ok button but nevertheless is annoying to say the least .

My Samsung TV is new Model Code UE43AU7100KXXU. The notification comes and goes and informs me that the network cable is connected.

There are no problems with playing any of the internet linked apps.

My home network broadband speed is a consistent 40mbps.

I hope someone can point me in the right direction for a solution?

Thanks

Re: Network Notification

xSteveuk — Thu, 06 Jan 2022 10:14:41 GMT

Hi,
This page maybe helpful

How to view and/or turn off Notifications in Samsung SmartThings?

https://www.samsung.com/sg/support/mobile-devices/how-to-view-and-or-turn-off-notifications-in-samsung-smartthings/

Re: Network Notification

Giraffe — Thu, 06 Jan 2022 16:35:38 GMT

Hi xSteveuk
Thanks I will report back when I have looked into this info.

Re: Network Notification

Giraffe — Thu, 06 Jan 2022 21:39:59 GMT

Hi xSteveuk
I have looked into notifications settings but all I find available is 'allow sound'. Below it states ' the service that provides notifications is currently not being used'. Do you know what this actually means?

Re: Network Notification

Giraffe — Sun, 09 Jan 2022 10:02:29 GMT

Hi xSteveuk

Reporting back as promised I am cautiously optimistic the TV Network Connected Notification problem has been solved without I should add switching off the notifications in the Smart Things App (I misunderstood where the notifications settings were as no doubt you have realised from my earlier post) . The notification has not shown for three days following my actions below:-

You prompted me to looked further at My Smart TV settings and features and I found that for some reason I had not signed into my Samsung Account on my TV so I did. Also I registered my TV in my Smart Things App on my phone and hey presto the notification problem seems to be resolved, confirmed further in my router by my TV now showing as a wired connection to my internet even when the TV is switched off which it wasn't previously.

How these actions sorted the problem is a mystery to me but nevertheless they look as if they have.

Many Thanks

Re: Network Notification

Giraffe — Fri, 14 Jan 2022 09:45:43 GMT

The Doomed Network Notice Has Returned After several days clear. Where can I go form here?

Re: Network Notification

AntS — Fri, 14 Jan 2022 14:35:21 GMT

Hi @Giraffe , What's the software version on your TV? (Home button > Settings > Support > About This TV)

There's a version 1903.0 update for that model that's just been released today on the website support page: https://www.samsung.com/uk/support/model/UE43AU7100KXXU/

(Guide for updating via USB is on the support page or here if you need it: https://downloadcenter.samsung.com/content/FM/202105/20210518170029314/2021_TV_Firmware_Upgrade_Instruction_T-KSU2EDEUC.pdf )

Re: Re: Network Notification

Giraffe — Fri, 14 Jan 2022 14:54:44 GMT

Thanks for your reply
My TV Software Version T- KSU2EDEUC-1807.2

Re: Network Notification

AntS — Fri, 14 Jan 2022 15:38:27 GMT

No worries. 🙂 And cheers! I heard a rumour from our end that version 1903.0 for this model should contain a fix for this one. If you're able, update your TV to that version and let us know how it goes.

Re: Re: Network Notification

Giraffe — Sat, 15 Jan 2022 15:30:34 GMT

Hello AntS
I would just like to pass some points through you about update my TV I hope you don't mind as I can see some big issues can arise if for instance a USB download did not install correctly.
The software update menu says there is no update for my TV. I have looked at downloading and installing the update file via a USB but have cone across some issues which make me apprehensive about this method. First my USB 8 Gb Scandisc Flash Drive Required Clearing and I have done this using a HP USB tool. Second there are two choices for download, one marked Windows the other All OS. I could not successfully download the Windows option on my W11 laptop as it came up as unknown file. I have downloaded the All OS option and loaded it onto my USB but am not now confident to proceed at this stage with the TV installation without passing my methods through you.
If I do decide to use the USB file it will of course be my decision. What do you think?

Re: Re: Network Notification

Giraffe — Mon, 17 Jan 2022 09:27:43 GMT

Just to conclude My TV OS updated automatically this morning to 1903 so I am relieved I do not have to worry about using the USB method. I now await to see if the Network Notification Notice Issue is now resolved. Many Thanks for the Help.

Re: Network Notification

JAMES4578 — Wed, 19 Jan 2022 14:57:44 GMT

@Giraffe Glad the Tv updated successfully, hopefully Network notification solved. Usually the firmware specifically for Windows is fine, though it ay be a Windows 11 issue and there is one for all operating systems.

This is the changelog I have for 1903 (posted in the German community)

Update version 1903 - January 2022

The interaction of Dolby Atmos in connection with Netflix/USB/DLNA and the Denon AVR-X3600H has been improved.
YouTube/YouTube TV preview improvements.
Improvements to the NFL app related to video sharpness.

Re: Re: Network Notification

Giraffe — Wed, 19 Jan 2022 19:24:40 GMT

Thanks James everything OK for now.

Re: Network Notification

jdsteph12 — Sat, 05 Feb 2022 15:20:38 GMT

The repeating Network Cable Connected message is also appearing on The Frame series on a Gigabit wired connection. Latest software update is 1807, so hopefully they will release an update soon to fix the annoying popup. Assuming this isn't happening for the majority of folks that use WiFi connections.

Re: Network Notification

Giraffe — Sat, 05 Feb 2022 18:57:13 GMT

Hi jdsteph
Have you checked your ethernet cable? The reason I raise this is that I had a further instance with the Network Notification appearing after the TV OS update which led me to look at my cable. The one I had originally used was a cat5 which I hadn't given a second thought to until the persistent notification issue. I do not know much if anything about ethernet cables but what I did find with the one I had installed that it only appeared to have three wires at the connector. I looked through some other spare leads and found a cat5 with four wires. I fitted as a replacement and since then now over three weeks ago the network Notice has not reappeared so I am now thinking the ethernet cable I originally installed may have been the actual cause of the notification issue.Ethernet cable types seems to be quite a complicated piece of kit and I do not profess to have a clear understanding Samsung recommendation appears to be for a cat 7 cable for my TV but as the cat 5 I now have fitted appears to work OK I will leave my installation as it is working OK for now. I hope this helps.

Re: Network Notification

jdsteph12 — Sat, 05 Feb 2022 22:48:20 GMT

Thanks for the suggestion. I saw where the manual mentioned a Cat 7 STP cable which I thought had to be over-kill for 100/10 Mbps speed. It looks like I had a Cat 5e cable, so swapped it out for a Cat 6. Will see if that solves the issue. Thanks again for the tip!

Re: Network Notification

SPK64 — Sun, 24 Apr 2022 19:54:29 GMT

I have same problem- my tv is UE50AU9007KXXU software 1904.0, BT-S. The software is updated remotely by the agent. Still no solution. Ideally Samsung should replace the TV or rectify the problem. The notification comes up around 30 minutes after switching the tv on and then intermittently- either is it network cable connected or disconnected. It pops up with a sound- the top right hand corner is occupied by this notification. I am disappointed that Samsung have no solution

Re: Network Notification

jdsteph12 — Sun, 24 Apr 2022 20:35:11 GMT

SPK64, the messages stopped after I swapped out my CAT-5e Ethernet cable for a CAT-8 cable. I had tried a CAT-6 shielded cable but still received the messages. The port must check for the grounded/shielded cable which seems like a ridiculous check. The TV only requires a minimum network connection of 10 Mbps, so the requirement of a CAT-7 or CAT-8 is overkill. But, this resolved the issue for me.

Re: Network Notification

JohnDD35 — Mon, 06 Nov 2023 18:51:38 GMT

Doesn’t work on TVs

Re: Network Notification

HelloLori — Sun, 31 Dec 2023 06:48:42 GMT

My Samsung TV has never been able to update. All it has ever done is the wheel of death for hours… year after year. Looking further, I see that many Samsung owners report the same thing. Every time I turn on my tv.. I get the network error code… even though I’m hooked up to my network and can get my streaming services. It’s annoying that this error stays put until I exit out of it. Alternately, when using smart hub and selecting anything through my streaming services… when I hit the middle button (between the arrow keys) it ALWAYS boots me back to HDMI 1… it usually takes about 6 tries before I’m successful. This is stressful, since there are not apps for all my services.