topic Re: TV Screen has dark section at bottom of screen in TV

TV Screen has dark section at bottom of screen

Jengar — Mon, 13 Mar 2017 15:38:29 GMT

We have a 55JU6800 TV which is just 18 months old. We have a problem that started a few months ago. The screen at the bottom would be a lot darker when the TV was switched on but after a couple of minutes would sort itself out and was fine. Now, though, the screen is staying dark at the bottom all the time and doesn't clear. We can still see the picture through it but it is very irritating. Has anyone else had the same problem and is there a fix for it?

Re: TV Screen has dark section at bottom of screen

KellyM — Tue, 14 Mar 2017 15:28:59 GMT

Hey @Jengar,

Does the dark section show in a Picture Test? Menu > Support > Self Diagnosis > Picture Test.

Re: TV Screen has dark section at bottom of screen

Jengar — Tue, 14 Mar 2017 19:37:07 GMT

Hi Kelly,

yes, we have done the self diagnosis picture test and the darkness is still there.

the software code is T-HKMDEUC-14804

the serial number is OC4H3HGG800785W

what happens next?

Re: TV Screen has dark section at bottom of screen

JordanH — Wed, 29 Mar 2017 12:43:24 GMT

Hey, @Jengar.

As the darkness is still there, could you give our Support Team a call on 0330 726 786.

They'll be able to assist you further with this. :smileyhappy:

Re: TV Screen has dark section at bottom of screen

walshy — Fri, 20 Oct 2017 17:38:01 GMT

Same thing here, its in for repair atm , having the panel replaced, its back on monday. heres some pics

Re: TV Screen has dark section at bottom of screen

AidenWest — Mon, 23 Oct 2017 18:30:59 GMT

I also have a problem I used the itv hub to show the whole bottom half has a dark shadow

Re: TV Screen has dark section at bottom of screen

xTETRODOTOXINx — Sat, 30 Dec 2017 23:27:57 GMT

Just ran into this problem.

Just ran into the same issue starting last week. Did you get yours resolved?

Re: TV Screen has dark section at bottom of screen

Jengar — Sun, 31 Dec 2017 07:20:23 GMT

Yes, it was returned to the company we bought it from and they repaired it. It has been OK ever since. I did take a lot of various screen shots to send to them to explain the problem. I hope you can get yours resolved under warranty.

Re: TV Screen has dark section at bottom of screen

BrokenTV — Thu, 11 Jan 2018 19:58:17 GMT

Got the beginning of this problem too. TV is around 13/14 months old, absolutely livid as it's the second Samsung TV I've owned which has broken after a year.

Will repair, sell and not buy a Samsung to replace it.

Can't belive an expensive purchase is of such an inferior quality that it can't last 24 months smh

Was a UE40KU6100 btw, discontinued rubbish that cost me £550.

Re: TV Screen has dark section at bottom of screen

DomOS — Tue, 16 Jan 2018 12:06:05 GMT

Hi,

Do you know what the exact problem was that they fixed? I have the same issue and it would be great to know what needs to be done as I am out of warranty and will be paying for it myself.

Re: TV Screen has dark section at bottom of screen

DavieK — Tue, 20 Feb 2018 20:45:45 GMT

I hal

@Jengarwrote:
We have a 55JU6800 TV which is just 18 months old. We have a problem that started a few months ago. The screen at the bottom would be a lot darker when the TV was switched on but after a couple of minutes would sort itself out and was fine. Now, though, the screen is staying dark at the bottom all the time and doesn't clear. We can still see the picture through it but it is very irritating. Has anyone else had the same problem and is there a fix for it?

This is what i am getting on my Samsung UE55KU6400 uhd tv ... its 10 months old and i have tried switching power off for 10mns and doing picture reset .. it did correct its self but now back a few days later ..Think Samsung need to do something rather than keep telling you to do this and that and see if that helps ... 😡

Re: TV Screen has dark section at bottom of screen

Riza — Sat, 31 Mar 2018 09:44:57 GMT

Hi... exactly the same problem.. UE55JU6800 TV which is just 2 years old. The problem started a few days ago. The screen at the bottom would be a lot darker when the TV was switched on but after a couple of minutes would sort itself out and was fine. However, now, the screen is staying dark at the bottom all the time and doesn't clear. We can still see the picture through it but it is very irritating. This is my second Samsung TV, the first one developed similar problems. I have run the self diagnositics... no joy. I rang the call centre.. who ran through the same diagnositcs (when I could understand the person)... then passed me on to a service centre. They took the details of the the TV and the problem and, as it was not under warranty, said it would cost £500 to repair as the screen had gone. Looking on the net, there seem to be a number of similar problems... SAMSUNG should sort this out... I have put up my old Panasonic... great picture, outlasted TWO Samsungs... there is a message there I believe!!!!

Re: TV Screen has dark section at bottom of screen

Beeder — Mon, 09 Apr 2018 19:13:32 GMT

We too have the same issue 18 months old dark top which would take a few minutes to brighten up but now stays dark -£800 tv !!

Re: TV Screen has dark section at bottom of screen

Theresaz — Tue, 01 May 2018 11:47:27 GMT

@xTETRODOTOXINx wrote:
Just ran into this problem.
Just ran into the same issue starting last week. Did you get yours resolved?

Re: TV Screen has dark section at bottom of screen

Theresaz — Tue, 01 May 2018 11:54:25 GMT

Hi my tv is the same! How did you resolve it?

Re: TV Screen has dark section at bottom of screen

DavieK — Tue, 01 May 2018 13:22:58 GMT

My screen had to be replaced. Luckily It was still covered by warranty

Re: TV Screen has dark section at bottom of screen

DomOS — Tue, 01 May 2018 13:37:22 GMT

I was told to fix properly need new screen and that for similar money you could buy a new TV. I had a guy replace/repair the led strips, it is much better but I wouldn't say the picture quality is as good as it originally was, slight shadow evident on constant colours, e.g. football pitch.

Apparently this is a known and common fault in Samsungs.

Re: TV Screen has dark section at bottom of screen

Riza — Tue, 01 May 2018 14:47:32 GMT

No, I didn't... Samsung ended in the bin... it is not economic to repair it... last Samsung TV I will buy. Back to Panasonic!!

Re: TV Screen has dark section at bottom of screen

regthoma — Sun, 13 May 2018 07:47:54 GMT

It seems quite of few people are having this problem. I am having this problem and the TV is 18 months old. It is a 65" Samsung Curve with all the bells and whistles.

I was just chatting with online support and he suggests the problem is with the cable box because we did the picture test and there was no shadowing. He's saying if it was the TV, the picture test would show the defect. When I go to Netflix, the black shadowing is not there and the picture is great. When I go to Apple TV, the picture is great and the shadowing is not there.

He is affirmitively stating the TV is working fine and that is has to be the a problem with Cable source. Did anyone out there go down this path? I can see the finger pointing about to start happening. Cable is going to say its Samsung TV and Samsung is saying its Cable. I will let you know how it turns out.

If I have to buy another TV or replace screens etc. I will never buy another Samsung product ever.

Re: TV Screen has dark section at bottom of screen

Riza — Sun, 13 May 2018 08:51:56 GMT

Hi, my problem sounds a little different to yours... I went through all the tests (with and without the support assistant) and it was the same. As I said in my post, the sevice centre (a retail/service shop) went though the above.. again, then they said the problem was the screen and it would cost £500 to repait! I am very disappointed with Samsung and the faults on the TVs... I have gone back to Panasonic. No help or sympathy for the problems from Samsung... which seem very off-putting. I guess the only way they will pay attention is if people vote with their feet!!!