topic Re: HDCP Problems in TV

HDCP Problems

Paul629 — Sun, 03 Apr 2022 15:06:53 GMT

Hi All,

I have an issue with a UE50TU8000KXXU TV got it new Dec 2020 has been working fine, until the new Sky Q box turned up Friday, it wont work with my TV it says "This screen does not support HDCP. Try reconnecting your HDMI cable or use a different screen" so Ive tried 6 HDMI cables 1 being a certified 8K new one, all the same message, got onto Samsung support 2 hours of playing around with my TV remotely he said its broken and needs a repair man.

I'm not convinced its broken I feel its more a Firmware update needed to support HDCP 2.2 ( firmware updated to latest version and checked by Samsung)

So has anybody had similar with this TV and Sky Q?

or has anybody got a fix.

thanks for reading

Paul

Re: HDCP Problems

Paul629 — Sun, 03 Apr 2022 15:43:04 GMT

Thanks for support, sadly cant get a picture on long enough to start any navigation of Sky menu's the screen flashes for about 0.5 sec I had to video it on my phone just to read it.

Currently got a Sky Mini box on my TV which I understand to be only HD output which is fine, The TV is 4k and Samsung said it should work with the Sky Q in UHD

Re: Re: HDCP Problems

Paul629 — Sun, 03 Apr 2022 15:54:02 GMT

Thats a good idea, I will give it a go, down tune it then plug it back in 🙂

I will try that tomorrow when the wifes out lol

Re: HDCP Problems

JAMES4578 — Sun, 03 Apr 2022 18:58:31 GMT

HI @Paul629 There have been a few threads on similar issues.

Sorry you have had issues with Samsung and the Q Box. I have the same set up myself but have had not had many problems. Sometimes removing the power cable for 30 seconds sorts it. Just checking that you have UHD colour or Input Signal Plus turned on for the appropriate port. Do you have latest TV firmware 2200.9 ? https://www.samsung.com/uk/support/model/UE50TU8000KXXU/

However in some cases people do need to reboot Q Box and also possibly Tv changing HDMI cable obviously has not had desired effect , I had this issue once but changing cable fixed it for me. once back in Q system go to Settings-Audio Visual-Picture Resolution, set Resolution for UHD and Find it For Me. Obviously some have more problems than others and appreciate the frustrations. From my understanding there have been more problems with the first generation Boxes, now and those Boxes with external power supply work better, however obviously you will have a modern system. Some customers have found that issues happen less often if they change the ECO setting to None but would still need to put the Box into standby manually. Changing HDMI control option has had an effect for some customers too.

However there was information a little while ago that there is an compatibility problem with the One Connect Box and whilst they do work ok together the tuning of the distribution of the One Connect Box (q part of it) needs resetting at times. Upon checking though the TU800- does not have the One Connect Box though. I have Sky Q 2 TB Box and Samsung Tv (without the One Connect)

Re: HDCP Problems

Paul629 — Mon, 04 Apr 2022 05:06:32 GMT

Hi James,

Thanks for your thought on this, So I just connected my PC monitor to the Sky Q which it picked up ok, this enabled me to adjust the settings, alterd the HDMI control to off, plugged it back into TV (both TV and Sky off at wall)

switch TV and Sky on Tv has latest Firmware port set to UHD colour still no joy.

got the Sky Q mini from upstairs plugged it in found it fine on the TV but as its only a 1080p maybe thts why it works.

Maybe the TV is bust after all or would and HDCP converter fix I've seen a HDCP2.2 to 1.4 online and wondering if that would sort it, or get a repair man in to look at it.

Thanks

Paul

Re: Re: HDCP Problems

Paul629 — Mon, 04 Apr 2022 05:09:05 GMT

Hi,

great plan, I was able to adjust the settings and retry, sadly the new settings didnt fix it but I now have a way of checking what the sky q box is outputing.

Thx

Paul

Re: HDCP Problems

JAMES4578 — Mon, 04 Apr 2022 05:49:38 GMT

@Paulo629 Hi Paul, ok thank you for confirming. Does the Skyq Box not even work at 1080p, though obviously this would not be any good for UHD content?

I would think it would be best to have a professional look at first,have noticed the HDCP convertors mind you..

Re: HDCP Problems

Paul629 — Mon, 04 Apr 2022 06:18:25 GMT

Hi James,

It works at 1080 on my PC monitor but nothing on the TV even pressing Home 1 0 8 0 home on the sky remote to force it into 1080, really frustrating, will contact the repair service that Samsung recommends today.

Thanks

Paul

Re: Re: Re: HDCP Problems

Paul629 — Tue, 05 Apr 2022 06:01:23 GMT

Hi,

I have tried all 3 HDMI ports but no joy on any of them, I contacted a repair center recommended by Samsung and they quoted £200 for the main PCB replacement, well that's half the price of the TV itself, looks like I will be trying the 2.2 to 1.4 HDCP converter just need to research a good one.

Re: HDCP Problems

JAMES4578 — Tue, 05 Apr 2022 12:22:55 GMT

Hi @Paul629 Thanks for the update,could try the HDCP convertor for now. If still issues depends whether repair cost effective,would be more of a case for a new TV though if it were an older model.

Re: HDCP Problems

Paul629 — Sun, 10 Apr 2022 14:21:06 GMT

Hi its me again, got an update 🙂, so I brought an HDCP converter downgrades HDCP handshake protocol from 2.2 to 1.4 its made by PureTools PT-C-HDCP, turned everything off waited 5mins plugged the converter in, powered up TV first, it sat there stating it had no signal, so I flicked on the Sky Q box and it started its boot up, PureTools PT-C-HDCP powered itself up with power from HDMI cable, things are looking good.

TV still waiting for signal, its been 3mins Sky Q has fully booted now, Samsung still not happy, neither am I so that didn't work 😕 got to be a faulty TV from new that I couldn't check when I got it 16 months ago because I didn't had any UHD input device, and now it's out of warranty with an estimated repair bill of £200 for a new main board plus fitting.

So I'm looking at a new TV, currently looking on my Samsung tablet, wearing my Samsung Watch 4 using my Samsung mobile to connect to the Internet while I update the good people on the Samsung community.

love Samsung stuff, or I did, looking at getting an LG now.

Fed up from Sandhurst UK

Re: HDCP Problems

JAMES4578 — Sun, 10 Apr 2022 15:04:11 GMT

@Paul629 Thanks for the update Paul though pity the HDCP convertor did not provide a solution,was not sure that would work mind you. Obviously your call though a new TV might be a better idea in the long run.

Re: HDCP Problems

stef1959 — Sat, 24 Sep 2022 18:44:22 GMT

I had this problem tonight..rebooted Sky Q and it was ok..

Re: HDCP Problems

JAMES4578 — Sat, 24 Sep 2022 23:58:07 GMT

@stef1959 Glad it was a relatively easy fix in your case.

Re: HDCP Problems

willjoe — Fri, 30 Sep 2022 06:37:03 GMT

HDCP errors generally indicate a problem with the physical connection or communication between your device and TV. HDCP error can occur when you play unprotected content on Xbox One. If your HD TV displays an “HDCP Error” message, this caused by the TV and source device not communicating correctly.

Regards,

Will

Re: HDCP Problems

star21 — Fri, 20 Oct 2023 19:28:25 GMT

My Samsung smart keeps saying hdcp unauthorised turn off at socket for 1 minute and turn back on.. I have a sky puck box and they said it was hdmi cable changed that still the same but What I don't understand is it showing the sky menu and I can hear the audio bur when I go to watch hdmi error message comes up anyone know what I should do never had this problem with another cable TV provider.. Lisa