topic Re: Tv plus problem in TV

Tv plus problem

Criddic — Thu, 11 Jan 2018 10:23:03 GMT

Hello I have a QE55Q6FAM Tv running software version 1151

I don’t seem able to access the tv plus app the channels don’t appear when I press my Tv Plus the only way I can get to channel #4000 is by voice command but can’t get channel #4001 or #4002 now I don’t have an aerial connected and get my tv channels through Freesat is this the reason why? Please could somebody help me and point me in the right direction as very little support around for this problem thank you

Re: Tv plus problem

Bradz — Thu, 11 Jan 2018 17:25:47 GMT

I have exactly the same problem with a 55mu6400, I did manage to get it to work for a few minutes this morning after resetting the tv and scanning for channels in satellite instead of freesat, im not even sure if this was a solution as it disappeared again an hour later.. either way a ticket is in and I will keep you posted when I hear something...good luck.

Re: Tv plus problem

paul1277 — Thu, 11 Jan 2018 17:34:03 GMT

@Criddic wrote:
Hello I have a QE55Q6FAM Tv running software version 1151

I don’t seem able to access the tv plus app the channels don’t appear when I press my Tv Plus the only way I can get to channel #4000 is by voice command but can’t get channel #4001 or #4002 now I don’t have an aerial connected and get my tv channels through Freesat is this the reason why? Please could somebody help me and point me in the right direction as very little support around for this problem thank you

If it's still within 30 day's report it as fault, and if not still report it. As you have found Samsung Support is not brill, and others are not having the same problem then it could be a fault with the set.

Re: Tv plus problem

Criddic — Thu, 11 Jan 2018 18:49:57 GMT

I’ve just sent some more details to Samsung tv plus support will see if they come back with anything

Re: Tv plus problem

valleyboy22 — Fri, 12 Jan 2018 07:27:18 GMT

I claimed for my x10 free UHD films when i bought my curved tv, but it dont seem to be many films on there?

Re: Tv plus problem

Criddic — Fri, 12 Jan 2018 08:38:47 GMT

Yes I have just managed to find my vouchers for the free 10 films on the account page not very easy to find lol. But as I can only access channel #4000 which is the new release films through voice command only have a few to choose from and no uhd 😞

Re: Tv plus problem

valleyboy22 — Fri, 12 Jan 2018 09:38:57 GMT

How did u find the vouchers because I can't? Also I was told 4002 for uhd but there are only a handful of them there?

Re: Tv plus problem

Criddic — Fri, 12 Jan 2018 10:09:31 GMT

Can’t get to channel #4002 only way I can access it is by voice command “my TV Plus” and it takes me to #4000 new releases and can’t go anywhere from there. To get to the vouchers select your film go to payment screen I chose the PayPal option as was only messing and didn’t want to get charged from the PayPal screen go to the looks like a card button at the bottom says payment info press it then select promotion codes all your vouchers should be in there

Re: Tv plus problem

valleyboy22 — Fri, 12 Jan 2018 11:19:06 GMT

Thanks. Did not know 4000 was even there and what is this?

Re: Tv plus problem

Bradz — Fri, 12 Jan 2018 12:51:04 GMT

Criddic i think the problem is with freesat, if you go to your app bar to freesat app, livetv app or whatever it says for your channels and press up you have the options for tv guide, channel list and schedual i think, click channel list and top right you will see the edit channels tab...just move over to this and options will appear lke Genre and favorites, it should also say freesat at the bottom if your still connected that way...click this and there are more options..terrestrial, cable sattelite, if you choose satellite all your tvplus channels are available here...i played around with this and added them to favourites, although they dont show up in your freesat favourites thay are easier to find when you want tvplus..but you have to go back to the edit channels bit and press again to change back to freesat....either that or edit the whole satellite channels list into an order your happy with....thats is the only work around i have found up to now with no help from samsung i might add, they say its tvplus, it would seem the app is not compatible with freesat, at least on my tv anyhow...you cant typle 4000 when the freesat channel list only goes to 999...hope this helps....until we have watched the freebies anyway

Re: Tv plus problem

Bradz — Fri, 12 Jan 2018 13:03:43 GMT

EDIT.....you can start the channel list procedure in the tvplus app as well as the tv ones, also you dont need to go into edit channels...just move the cursor to the right and the options with freesat in pops up..

Re: Tv plus problem

valleyboy22 — Fri, 12 Jan 2018 17:46:26 GMT

Well i don't get this tv plus app because when I select uhd there are only a handful there and don't even know if there is a category form more at least? Samsung told me my voucher for x10 films has been applied but it' not, so I'm really cheesed about this

Re: Tv plus problem

valleyboy22 — Fri, 12 Jan 2018 17:47:30 GMT

No codes in there when go via PayPal. Samsung said they were there. So I have again mailed them

Re: Tv plus problem

paul1277 — Fri, 12 Jan 2018 18:02:13 GMT

@valleyboy22 wrote:
No codes in there when go via PayPal. Samsung said they were there. So I have again mailed them

Tell then you will return forvrefund if they do not sort it. That's the problem with Samsung support no very good.

Re: Tv plus problem

Criddic — Thu, 22 Feb 2018 09:13:23 GMT

Done a shoddy video on YouTube to show how I found the vouchers if the link works

Re: Tv plus problem

Jimi1984 — Thu, 18 Jan 2018 15:17:13 GMT

Glad to know I’m not the only one having this problem. I only have my tv hooked up to the satellite dish as we have no aerial. Can only access my tv plus by speaking to the remote. App showed up once and then promptly dissapeared. Also when scanning for channels in satellite mode I still can’t access 4000 4002 etc

Re: Tv plus problem

paul1277 — Thu, 18 Jan 2018 15:21:48 GMT

If you can send it back and get a telly that works.

Re: Tv plus problem

valleyboy22 — Thu, 18 Jan 2018 15:24:38 GMT

Mine is hooked upto my virgin V6 via hdmi and i ahve gor the channels, but very limited uhd films mind.

Re: Tv plus problem

JAMES4578 — Thu, 18 Jan 2018 16:53:49 GMT

I've never had any vouchers, however I see there are 15 UHD titles going into channel 4002. However when I access theRakuten app and click UHD there are 89 available. Tv Plus Info

Re: Tv plus problem

valleyboy22 — Thu, 18 Jan 2018 17:03:53 GMT

Wonder if the free codes for the films work with rak to?