topic Re: Samsung QN95A no sound PS5 in TV

Samsung QN95A no sound PS5

Marko9Gardinic — Mon, 04 Oct 2021 17:55:56 GMT

Hi, I have an issue with my new QN95A where every time I turn the PS5 on there is no sound. If I change the source to Sky TV and then back to PS5 the sound starts working again but I really shouldn’t have to do this everytime. Can anyone help?

Re: Samsung QN95A no sound PS5

kheil — Sat, 09 Oct 2021 12:36:32 GMT

Hello, Same problem here with a computer plugged in, very very annoying.

Re: Samsung QN95A no sound PS5

Lordpaddy — Sun, 24 Oct 2021 14:05:47 GMT

Q95A owner here, same problem, any solution?

Rif.: Samsung QN95A no sound PS5

s0n1ka — Tue, 26 Oct 2021 19:00:03 GMT

I own the new model of TV 2021 QN95A and I have also encountered the problem you described.

The only solution that I have found acceptable is the following and I share it for the purpose of public utility:

1) make sure you have the latest firmware installed on both your TV and PlayStation 5

2) enable the system option on the PlayStation 5 which allows you to turn it on via DualSense at the following path: Options - System - HDMI - OneTouch Game

3) unplug the power cord from both the TV and PlayStation 5's electrical socket for a couple of minutes and then plug them back in

4) turn on the DualSense directly in order to turn on the PlayStation 5 which after a few seconds will turn on the TV by positioning itself on the HDMI input to which it is connected with the audio perfectly working

Remember to always use DualSense with the TV turned off to have the audio working immediately on the TV.

Otherwise if the TV is already on and then turn on the PlayStation 5 (either via the OneRemote remote control or with the DualSense) at the welcome screen you will be forced to click on the "Restart PlayStation 5" option to activate the audio.

I hope I was helpful.

Re: Samsung QN95A no sound PS5

Anonymous User — Fri, 12 Nov 2021 12:56:32 GMT

Hi,

I have the same issue with my QN95A and PS5. Sometimes at startup there is no sound. The only solution I found was to deactivate game made and enable it again. I hope Samsung will provide a solution soon.

Re: Samsung QN95A no sound PS5

Marcel_im — Thu, 06 Jan 2022 13:21:56 GMT

Hi All,

I am having the same problem. In some situations there is initially no sound. Rebooting the PS5 with the tv powered-on, seems te bring the sound back. Also, I am having difficulties in the Samsung TV seeming to power-on the PS5 through HDMI-CEC -- when it shouldn't do it (e.g. when using the Samsung Netflix app). I already reviewed all HDMI settings on the TV and the PS5 HDMI one-touch & power-off link settings.

The suggested fix above by enabling the OneTouch HDMI setting, would make the unwanted power-on problem of the PS5 even worse.

Would be nice if Samsung could add an option the new firmware, that could:

- Disable the HDMI power-on for a specific HDMI port

- Fix the cold-start no-sound issue with the PS5

Re: Samsung QN95A no sound PS5

DRAMAC — Mon, 17 Jan 2022 01:18:27 GMT

Same problem by me too.

I first thought that my PS5 isn't working properly, but then I saw that many many others with QN95A have same problem with having no sound.

Hopefully a new software update could fix this and a many other problems that it has.

P.S. Samsung do finally something, please!

Re: Samsung QN95A no sound PS5

Marcel_im — Mon, 17 Jan 2022 15:53:46 GMT

As a measure of last resort, I disabled the Anyconnect HDMI CEC on the Samsung TV for all ports. Left the PS5 settings default. This solves the unwanted power-on problem & seems to avoid the no-sound issue as well.

This is not a permanent solution, as my other devices that use HDMI CEC are now not working anymore.. 😞

*hoping for a FW upgrade*

Re: Samsung QN95A no sound PS5

Error404PL — Thu, 20 Jan 2022 17:46:42 GMT

Cześć też miałem ten problem ale znalazłem rozwiązanie zrób jak na zdjęciach i będzie działać 👍

Re: Samsung QN95A no sound PS5

Error404PL — Thu, 20 Jan 2022 17:56:46 GMT

https://eu.community.samsung.com/t5/telewizory/qn95a-brak-d%C5%BAwi%C4%99ku-na-ps5/td-p/4301449

Re: Samsung QN95A no sound PS5

Pinelos — Tue, 25 Jan 2022 13:33:37 GMT

When I put on the ps5 I have no sound. When I open any game (not returnal or pubg) the sound is ok again . I noticed that I have sound and when I go to the diagnosis solution for hdmi and then I have sound again. Please fix it 😞

Re: Samsung QN95A no sound PS5

Error404PL — Tue, 25 Jan 2022 14:08:41 GMT

Zrób jak na zdjęciach ktore dałem i będzie działać.

Re: Samsung QN95A no sound PS5

Pinelos — Tue, 25 Jan 2022 21:22:42 GMT

For now it's ok. I hope it's done. And now with this I change forgive me but I am a noob. What is change in ps5?

Re: Samsung QN95A no sound PS5

Error404PL — Wed, 26 Jan 2022 19:01:12 GMT

What do you mean with the question about change in ps5? If you did like in pic so everything should be ok. I dont understand this last question.

Re: Samsung QN95A no sound PS5

Pinelos — Wed, 26 Jan 2022 19:07:29 GMT

Sorry for my English friend. I just wanted to question you with this change in the settings what it change in playstation if you know.

Re: Samsung QN95A no sound PS5

Error404PL — Wed, 26 Jan 2022 19:22:09 GMT

There isnt any change in settings, only the sound is repaired, nothing more, no more changes

Re: Samsung QN95A no sound PS5

Error404PL — Fri, 28 Jan 2022 10:06:15 GMT

There is a problem in this case that games in 120kls they run in 1080p but others are working ok, so games in 30 or 60 kls are working in 2160p

NBA2K22

Fifa 22

Call of Duty Vanguard

Re: Samsung QN95A no sound PS5

Pinelos — Fri, 28 Jan 2022 10:14:11 GMT

It's a problem thought. We need Samsung to fix this. But it's a solution.

Re: Samsung QN95A no sound PS5

Error404PL — Fri, 28 Jan 2022 11:09:35 GMT

I called them, they said that everything is ok. Maybe we have to wait for update.

Re: Samsung QN95A no sound PS5

Pinelos — Fri, 28 Jan 2022 11:24:17 GMT

Tell the to check this conversation here. No this is not ok.