topic Re: Samsung YouTube app not playing videos above 720p in TV

Samsung YouTube app not playing videos above 720p

Ak2030 — Sat, 14 Nov 2020 17:56:39 GMT

Noticed this recently. Any videos on YouTube which is uploaded with 60fps refresh rate, the resolution on TV is maxed out to only 720p. Videos on YouTube which isn't uploaded with 60fps and on 4k, the video plays in max resolution.

The TV is Samsung UE65JU7500.

Any advise on how to fix this will be highly appreciated.

Thanks

Re: Samsung YouTube app not playing videos above 720p

Arbafelix92 — Sun, 15 Nov 2020 18:46:35 GMT

I have the same problem, it's the same model and I noticed the problem a week ago. I tried to restart the TV several times and connect to another Internet LAN or WiFi but always the same. What I noticed is that I have the same problem on the Nexbox A95X Android Box on the official YouTube app. Since I am from Croatia, I contacted support with us and they told me that the problem was with the YouTube application. If anyone has solutions to the problem bothering a colleague in the post above, they would be grateful to get in touch.

Re: Samsung YouTube app not playing videos above 720p

romannov — Thu, 19 Nov 2020 17:55:38 GMT

I have the same issue with my Samsung UN65JU6500 after about a week ago it received an update. YouTube is locking me at 720p, while other streaming apps like Netflix run perfectly fine. It does sound like a problem on YouTube app's end. I can pull up a video in 1080 on my Galaxy phone, but when I cast it to the TV it downgrades to 720p and wont let it go back up to 1080.

Re: Samsung YouTube app not playing videos above 720p

Arbafelix92 — Sat, 21 Nov 2020 17:26:23 GMT

It's the same problem for me. The problem is in the video which is at 60fps. No one has responded from Samsung yet and YouTube has not corrected the problem. If anyone knows what the email from YouTube is I am willing to write them an email.

Re: Samsung YouTube app not playing videos above 720p

Arbafelix92 — Sat, 21 Nov 2020 17:52:13 GMT

I have now posted a YouTube comment and you can do the same at: https://www.youtube.com/tv/feedback

Re: Samsung YouTube app not playing videos above 720p

Neral — Sat, 21 Nov 2020 18:00:44 GMT

UE55JU7000, same problem, youtube only 720p.

Netflix works fine. Youtube through ps4 also works correctly - 1080p.

Re: Samsung YouTube app not playing videos above 720p

Ak2030 — Sat, 21 Nov 2020 18:01:52 GMT

Samsung really should support older devices. People generally don't buy new TVs every 2 years so they should really provide software updates for atleast 10 years for high end TVs atleast.

Re: Samsung YouTube app not playing videos above 720p

Arbafelix92 — Sat, 21 Nov 2020 19:49:36 GMT

YouTube needs to correct the error .... it happens with videos shot at 60fps, those shot at 30fps are ok. Write a message to YouTube to know at: https://www.youtube.com/tv/feedback The problem is this is not from Samsung but from the YouTube or Yo

Re: Samsung YouTube app not playing videos above 720p

Ak2030 — Sun, 29 Nov 2020 17:22:36 GMT

Did anyone find any solution to this?

Re: Samsung YouTube app not playing videos above 720p

Felikz — Thu, 03 Dec 2020 20:05:05 GMT

I have the same issue with UE65xxxx model. Wtf I am paying premium subscription to get 720p?

Re: Samsung YouTube app not playing videos above 720p

Robo-kou — Sat, 05 Dec 2020 03:12:40 GMT

Same here. I live in the United States and own a UN60JU7090FXZA. Every time I watch a 4K video on YouTube, my playback options max-out at 720p. (I had no idea framerate played a part until I came upon this thread though.)

Re: Samsung YouTube app not playing videos above 720p

Arbafelix92 — Thu, 10 Dec 2020 16:13:52 GMT

Hellou,

now i watch YouTube and see that everything is back to normal. So now every video works in FULLHD or 4K Check your TVs and YouTube app to see if it's back to normal

Re: Samsung YouTube app not playing videos above 720p

Robo-kou — Mon, 14 Dec 2020 02:05:34 GMT

Unfortunately, I'm still experiencing the same problem. 4K videos running at 60fps can only run at 720p.

I've already contacted YouTube last week using the link you posted.

Re: Samsung YouTube app not playing videos above 720p

ionut_stefan — Thu, 17 Dec 2020 17:47:00 GMT

Same problem happens with UE40JU6400 model. YouTube Samsung app plays 4k@30Hz, FHD@30Hz, but nothing above that framerate. Nowadays every single youtuber posts videos at 50Hz and they are not supported by Samsung YouTube app. I fell bad for my TV, I don't want to replace it, I understand marketing, I have 3 Samsung TVs, I think I am your client and you should be nice to your clients. Thank you Samsung, for bad suport.

Re: Samsung YouTube app not playing videos above 720p

takaacstamaas — Tue, 22 Dec 2020 13:48:08 GMT

I have the same problem with my 120Hz Samsung JS8500 high end model 😞

Please let me watch 60Hz fullHD / 2K /4K.

Re: Samsung YouTube app not playing videos above 720p

grahamw2000 — Mon, 28 Dec 2020 00:05:53 GMT

Same issue on my Samsung UE50JU6800 television, never used to be an issue in the past - most videos now limited to 720p on TV app. Also the HDR colour does not work for devices connected to the HDMI 1 port. Colours washed our (e.g. reds look orange) in Netlifx etc with HDR Colour enabled. Numerous reports of same thing for other Samsung TV's in many other forums so not just me!! Samsung TV's really are a load of junk and Samsung support are useless/ non existient. My next TV will be an LG or Sony I'm afraid.

Re: Samsung YouTube app not playing videos above 720p

LukeA1 — Thu, 31 Dec 2020 16:31:29 GMT

I have an UE40F8000 updated to the latest version (both firmware and YouTube). Stuck at 720p even though it's a 1080p panel. I'm from Croatia

Re: Samsung YouTube app not playing videos above 720p

CzarX86 — Thu, 31 Dec 2020 18:59:47 GMT

Same here with UN55JS7200.

Youtube app version 3.00019.

Only 30fps videos on 4k res.

Can't remember if this limitation applied before or is something new...

Re: Samsung YouTube app not playing videos above 720p

RichardK1 — Wed, 27 Jan 2021 10:51:34 GMT

UE55JU6400 here. 720p only. The other tv in the living room(ue55nu7023) works fine.

Is samsung trying to pull an apple on us and making the tv feel obsolete on purpose?

Re: Samsung YouTube app not playing videos above 720p

Members_1XNpAKY — Sun, 25 Apr 2021 11:53:57 GMT

Since the youtube application hasn't been updated since the start of the problem, it can in no way shape or form be a youtube problem. The reason for everyone's issues is most likely (this is basically impossible to check unless you have the correct tools and can crack open the firmware files to check) caused by some form of artificial lock samsung has put in place on the television with their most recent firmware update. The fact that when you are watching normal television, or have an external device like a ps4 or xbox or home cinema set or whatever hooked up you don't have the 720p issue but are able to watch full HD would confirm that this is something done on the software level. I.e. if the applications that run on your tv get told that your tv only has a 720p screen, they will accept that as the truth in the same way windows assumes the storage space of a device based on what the device itself says whether this is true or not (https://www.youtube.com/watch?v=J-D6tYBX8vE&ab_channel=LinusTechTips video that explains this in some more detail). As for a possible fix, the more I read online the more I get the idea that this is just going to be something that we have to live with unfortunately.