topic Re: I have to re-enter the network password on my TV constantly. in TV

I have to re-enter the network password on my TV constantly.

Nckgonzalez — Tue, 24 Mar 2020 12:25:38 GMT

Every other day or so when I turn on my samsung TV it says "Error - Unable to connect tot he internet." And when I click troubleshoot the smart hub connection test says "Cannont connect to the internet." HOWEVER, when I go through the network set up the wifi password is still saved AND I get the "Success! Your TV is connected to the internet." But when I go back to the home screen I get the previous two errors again.

The only solution I have found to solve this is to reset the network settings and re-enter the password on the TV only to have to do it all again every couple days. What is going on?!?!

Re: I have to re-enter the network password on my TV constantly.

lcbjagx2 — Sat, 05 Dec 2020 23:13:08 GMT

I have 2 Samsung TV's in the house and have been having the same issue for about 1 year now with both so it is absolutely the TV. No issue with any other connected devices (phones, x-box, computers, etc.) No pattern to it. Other than when the TV gets turned off most of the time I have to reset the network and re-enter my password. The password is rarely remembered. I have U-Verse internet. Did not have this issue when I had x-finity if that matters.

Re: I have to re-enter the network password on my TV constantly.

Kelly82 — Tue, 08 Dec 2020 21:54:57 GMT

Exact same issue and I’m fed up, can’t watch anything without it cutting out. It’s definitely the tv as this one is near the router and my old Sony tv is another room & works without a single issue.

Re: I have to re-enter the network password on my TV constantly.

Bernie Nicol — Tue, 28 Sep 2021 12:43:01 GMT

Try turning off Soft AP in network settings - worked for me