topic Re: Does Samsung ever intend to update the firmware for eARC? in TV

Does Samsung ever intend to update the firmware for eARC?

Micheal_Knight — Thu, 25 Feb 2021 11:11:12 GMT

Good morning all, I hope that someone from Samsung reads this but I have been chasing a problem with eARC for roughly 12 weeks now with no resolution or case updates in sight.

I speak with Samsung support every two or three days but absolutely nothing.

I don't know why I spent so much money on the Q950ts when its basically not doing what it says.

Someone...anyone...help!

Thanks.

Re: Does Samsung ever intend to update the firmware for eARC?

Galaxy_Echo — Thu, 25 Feb 2021 15:30:24 GMT

Since Samsung's TV can't even passthrough LPCM via HDMI, how can they advertise their TV support "eARC" ?

LG had the same issue, but they honestly acknowledged the problem and fixed it rapidly. Samsung still keep ignoring customers' questioning and busy to advertise their new TV.

Re: Does Samsung ever intend to update the firmware for eARC?

Micheal_Knight — Thu, 25 Feb 2021 15:32:54 GMT

I really don't know what the hold up is. This is so frustrating and I genuinely not sure if I should return the TV as being faulty.

I just don't know why Samsung won't take me seriously?

Re: Does Samsung ever intend to update the firmware for eARC?

Galaxy_Echo — Thu, 25 Feb 2021 15:44:21 GMT

I suggest you return this TV if you can. Not only eARC problem, Samsung's 2020 TV is full of many annoying bugs and issues, and they never give you a clear answer if they'll fix those issues.

It's my most regret decision that I bought a Samsung TV and not returned it in time.

Re: Does Samsung ever intend to update the firmware for eARC?

Micheal_Knight — Thu, 25 Feb 2021 15:50:24 GMT

But I really don't want to return the TV but I don't think Im left with much option at all.

Re: Does Samsung ever intend to update the firmware for eARC?

seksimon — Thu, 25 Feb 2021 17:02:54 GMT

I too can't make eARC work for the life of me. Only ARC works. I bought my Q80T TV especially for eARC + PS5. This is ridiculous.....

EDIT: yes my AVR has eARC enabled. Sony STR-DH790 on firmware 1.171 (2020, factory flashed)

EDIT2: latest Samsung 1462.1 firmware + Factory reset did nothing for me.

Re: Does Samsung ever intend to update the firmware for eARC?

Micheal_Knight — Thu, 25 Feb 2021 17:26:19 GMT

Well to be honest, the more people we can get on a single thread means this might get noticed and dealt with.

Even if they told us of a new firmware release date would be something!

Re: Does Samsung ever intend to update the firmware for eARC?

firehouse12 — Thu, 25 Feb 2021 19:15:37 GMT

Good afternoon

I have a 75 inch Samsung Q80T and the Samsung soundbar HW-Q70T. I am not having any issues getting eARC to work. I actually have the Q symphony working (TV and soundbar) and the soundbar will show when it receives Dolby Atmos (examples, Xbox Series X, Disney app, netflix app) and for those i am not using Samsung's software but a 4k Firestick.

What i noticed though, was the instructions to get all this to work, were not correct. You have to put the soundbar into DN mode (to even get eARC) in input manager HDMI 3 has to be turned on like you would for HDMI4 to get VRR at 4K @120.

Also, i am not using their cord. I am using Zeskit certified HDMI 2.1 cord (i am doing this for my xbox series X also). I have not had any issues.

Also, in advance sound (i think that the place, you have to turn pass through on , do not use AUTO)

The beginning thread user has a 950TS, so what i stated may not apply.

Re: Does Samsung ever intend to update the firmware for eARC?

Micheal_Knight — Thu, 25 Feb 2021 19:28:12 GMT

Thanks for your input here.

I must have tried every single permutation of of those settings (which incidentally are the same on the Q950ts) but still I have issues.

my specific issue with ONLY eARC is the excessive pops and clicks when browsing Netflix movies and the Samsung TV stations. I promise you it’s horrific.

This clearly is an issue for so many people and needs addressing.

Re: Does Samsung ever intend to update the firmware for eARC?

firehouse12 — Thu, 25 Feb 2021 19:44:53 GMT

Will Samsung just give you another TV or at the least change out the board? For what that TV costs, that is the least they can do.

Re: Does Samsung ever intend to update the firmware for eARC?

Micheal_Knight — Thu, 25 Feb 2021 19:47:28 GMT

It can only be the one connect box surely so the very minimum they should do is change this out to rule out anything else.

Weirdly I still think it’s a specific software issue on the TV as I feed a PS5 through eARC without a single issue!

Re: Does Samsung ever intend to update the firmware for eARC?

Galaxy_Echo — Thu, 25 Feb 2021 22:49:35 GMT

Thank @firehouse12 for sharing experience, but eARC passthrough capability of the Samsung's 2020 TV is limited in 2 channels for LPCM according to EDID.

It means that no matter how you adjust TV and soundbar, you won't get 5.1 / 7.1 LPCM passthrough via eARC if Samsung still doesn't fix it.

Dolby format is fully supported by Samsung TV's eARC (only by external devices), so that's not what we complaint about.

Re: Does Samsung ever intend to update the firmware for eARC?

Micheal_Knight — Thu, 25 Feb 2021 22:50:10 GMT

@Galaxy_Echo @How did you get that diagnostic please?

thanks

Re: Does Samsung ever intend to update the firmware for eARC?

Davidgregg — Thu, 25 Feb 2021 23:06:18 GMT

Excuse my ignorance here.. but is the same problem whereby the arc connection isn’t passing through 5.1 sound for any audio coming in from a different HDMI port? So in my case I can’t get D5.1 through ARC for Audio from a SkyQ box connected on HDMI3..

Re: Does Samsung ever intend to update the firmware for eARC?

Galaxy_Echo — Thu, 25 Feb 2021 23:14:34 GMT

It was tested by Vincent Teoh of HDTVTEST , but now I can't find the original post.

The only picture of EDID information I can find is the result from HDMI 4 (HDMI 2.1) not HDMI 3 (eARC), so Dolby ATMOS is described as not support.

Re: Does Samsung ever intend to update the firmware for eARC?

Galaxy_Echo — Thu, 25 Feb 2021 23:50:40 GMT

I doubt if the sound effect of your soundbar (Samsung HW-Q70T) is not set to Standard. Using any sound effect except Standard will force soundbar to simulate 2ch to 5.1 or 7.1ch, this process may let you think you get full multichannel LPCM via eARC.

My set is Q95T (TV) and HW-Q90R (soundbar). I choose 7.1 LPCM in PS5, soundbar will play 7.1ch via eARC, but this is post processed by soundbar from original 2ch. If you choose Standard on soundbar, it shows the original unprocessed channel is only 2.

The only method to get correct 5.1/7.1 LPCM is to hook PS5 to soundbar instead of using eARC. But this way sacrifices HDMI 2.1 advantage since HW-Q90R only has HDMI 2.0. Why do I have to spend money on buying a HDMI 2.1 soundbar for TV's faultiness since Samsung advertise their TV support eARC ?

Re: Does Samsung ever intend to update the firmware for eARC?

Galaxy_Echo — Fri, 26 Feb 2021 00:11:11 GMT

I can confirm the HDMI 3 (eARC) can passthrough 5 1ch in DD/DD+/ATMOS via DD+ from external devices such as Google TV with Chromecast.

I can't test ATMOS via TrueHD, but it's capable according to Rtings.

Samsung's issue is about DTS and LPCM, all Dolby formats seem to work correctly.

Re: Does Samsung ever intend to update the firmware for eARC?

Micheal_Knight — Fri, 26 Feb 2021 09:12:06 GMT

Thanks for this information @Galaxy_Echo

I think we should at least keep this thread going to make some noise about firmware updates.

Re: Does Samsung ever intend to update the firmware for eARC?

Galaxy_Echo — Sat, 27 Feb 2021 12:49:36 GMT

The brightness auto-dim issue thread has 1900 posts and reports, but Samsung still keep silence and doesn't fix it. I doubt if Samsung will fix eARC issue even if we keep this thread going on.

Re: Does Samsung ever intend to update the firmware for eARC?

PawelMerlin — Sat, 27 Feb 2021 15:39:54 GMT

When they release new TVs they gonna have tons of new bugs to fix so no much hope for this one.