topic Re: Samsung q90r and All4 error 011 in TV

Samsung q90r and All4 error 011

Ezekieljm — Fri, 12 Mar 2021 22:31:15 GMT

Till very recently the all 4 app on my uk TV worked well. But suddenly no matter what I do the app doesn't play the videos. Ads play fine but when it gets to the content it throws the error 011.

I've completely reset the tv and rest the app a couple of times but no luck.

Thoughts?

Re: Samsung q90r and All4 error 011

ChrisM — Sat, 13 Mar 2021 15:00:22 GMT

Hi @Ezekieljm

What's the full model code and current software version of your TV? Go to Home > Settings > Support > About This TV.

Re: Re: Samsung q90r and All4 error 011

Ezekieljm — Wed, 17 Mar 2021 08:13:42 GMT

Thanks for the reply.

- Model Code: QE55Q90RATXXU

-Software Version: T-MSMDEUC-1374.0, B6970101/070204, BT -S

- Status Code: 10001 AC15_HA1HC12KA2

-Sub-micom Version: T-MMOCTV-1009T-MMOCJP-6034

Re: Re: Samsung q90r and All4 error 011

BigGKT — Wed, 17 Mar 2021 20:44:35 GMT

Hi,

I've encountered exactly the same problem since last weekend (13/3/21) on my Samsung QE55Q95TATXXU. I updated the software and the All4 app, but it's made no difference. I tried using the USB method of updating the firmware, but that was autodeleted by my laptop, stating a malware issue. My current software version is:

T-NKMDEUC-1460.9, B6052200/A70902, BT-S

Any Ideas?

Re: Samsung q90r and All4 error 011

Ezekieljm — Wed, 17 Mar 2021 20:47:27 GMT

Nope I've reset the whole TV and still no good

Re: Samsung q90r and All4 error 011

BigGKT — Sat, 20 Mar 2021 15:15:19 GMT

I’ve been told by All4 support that there is an issue concerning their app and my broadband provider, Plusnet, which is being worked on.

Re: Re: Samsung q90r and All4 error 011

Ezekieljm — Sat, 20 Mar 2021 15:35:47 GMT

I'm virgin. Works perfectly on phones and on the other TV I have. Just the Samsung on in the lounge has an issue. So I'm assuming tv/app not broadband at this stage.

Re: Samsung q90r and All4 error 011

zizzy — Fri, 26 Mar 2021 16:23:23 GMT

Same problem for my tv - come on samsung!

Re: Samsung q90r and All4 error 011

Graham3 — Wed, 07 Apr 2021 19:46:00 GMT

Same problem for my Samsung Q95, worked until recently now I get the 011 error. Please fix this ASAP

Re: Samsung q90r and All4 error 011

Sara b — Mon, 19 Apr 2021 10:46:38 GMT

Exactly the same , all 4 works on all my other electronics except the tv. I’ve reset , taken off the app and reinstalled , nothing works soo frustrating

has any one found a solution yet

Re: Samsung q90r and All4 error 011

Graham3 — Wed, 05 May 2021 17:01:09 GMT

Same problem on Q95 I’m regretting getting this TV we have so many problems with it

Re: Samsung q90r and All4 error 011

Davet30 — Sat, 10 Jul 2021 14:44:31 GMT

This has nothing to do with tv makes/models or you ISP but more to do with their app I suspect. I've just encountered this on my Amazon fire stick. While watching a program I flicked channels to avoid the ads. When iflicked back I got a message saying Object-Object in square brackets, and the All4 - 011 . When I went back into the menu system it appears the film I have been watching is now unavailable 🤔. So it looks like they had taken the film off their play list while I was still watching it 😱. Either this is the case with others or .. the code 011 is a generic code covering a multitude of issues? Good luck