topic Re: Last firmware update 1310.4 and youtube resolution in TV

Last firmware update 1310.4 and youtube resolution

Joanal1983 — Tue, 10 Nov 2020 08:38:01 GMT

Hello,

Yesterday I updated my 55q7fn 2018 to the latest firmware available 1310.4 and Youtube app cannot reproduce videos at 2k or 4k. Before the update this was working fine.

Whant can we do? I've reinsalled the app and I've seen other users with the same problem with this new firmware.

Thanks,

Re: Last firmware update 1310.4 and youtube resolution

IKnowEyes — Thu, 12 Nov 2020 17:48:46 GMT

I experience the same issue..

Samsung do notice this!

Re: Last firmware update 1310.4 and youtube resolution

Anonymous User — Wed, 18 Nov 2020 08:17:31 GMT

Hello,

There is a topic for the exactly same problem here.

https://us.community.samsung.com/t5/HD-and-UHD-TVs/Youtube-issues-after-update-ver-1310-4-Q9FN/td-p/1511008

Re: Last firmware update 1310.4 and youtube resolution

JH33 — Wed, 18 Nov 2020 15:15:57 GMT

I got the update last night and have sporadic issues with YouTube 4k now. I tried the trailer mentioned on the US forum and it was fine, but other content switches down to 360.

As people have already logged with Samsung, I sent a report to YouTube. Might be best if more people do that too, so we've covered both angles.

You can do this in settings on the TV app, and it sends the report from the TV, and they give a link to fill in more information too, which you can do from phone, tablet etc.

Re: Last firmware update 1310.4 and youtube resolution

iShervin — Thu, 19 Nov 2020 20:56:34 GMT

GQ65Q7FNG, Software: 1310.4

Youtube 4K works fine

I recommend you restart your TV and reinstall youtube app

Re: Last firmware update 1310.4 and youtube resolution

nycphil — Fri, 20 Nov 2020 00:36:23 GMT

Just updated QN65Q9 to 1310.4 in USA. Everything looks good, Youtube video and Youtube TV look better in fact.

Re: Last firmware update 1310.4 and youtube resolution

caboomgr — Fri, 20 Nov 2020 07:08:12 GMT

Let this be a lesson to all Samsung TV owners.. NEVER update firmware unless you read forums first to see what new side-effects they will introduce.

In every single update they push, they have introduced new bugs and a LOT of them have been breaking core functionality. And of course there is no way to downgrade and Samsung will fix (will they?) those bugs in many months after they broke your TV.

Re: Last firmware update 1310.4 and youtube resolution

Mason3 — Sun, 22 Nov 2020 23:30:16 GMT

Same here with my q6fn

Re: Last firmware update 1310.4 and youtube resolution

RL11 — Tue, 24 Nov 2020 13:13:27 GMT

The only 4k video that breaks up for me is the one 4k video I happen to own - Birds of Prey. I don't have a problem with any of the free stuff. Anybody got an example of something that's free, that everyone can try, to see if it doesn't work for them? I'm sure it will help Samsung/YouTube if we can report an example of something that doesn't work, so they can try it and see.

Re: Last firmware update 1310.4 and youtube resolution

Joanal1983 — Tue, 24 Nov 2020 13:41:23 GMT

You can try with this one: https://www.youtube.com/watch?v=KcMlPl9jArM

By default it opens the video at 360p...instead of 4k.

Re: Last firmware update 1310.4 and youtube resolution

Joanal1983 — Fri, 27 Nov 2020 12:24:55 GMT

Any update?

Re: Last firmware update 1310.4 and youtube resolution

Anonymous123456 — Mon, 30 Nov 2020 11:30:30 GMT

UE55NU8002 Youtube app - 4K is not working and defaulting to 360p, even 1440p defaults to 360p now most of the time. Youtube app just can't be bothered to properly download data.

Youtube in browser works fine though.

I'll NEVER buy anything from this horrible company which deliberatly breaks people's private property by installing badly written firmware which you can't rollback!

Re: Last firmware update 1310.4 and youtube resolution

Macken85 — Mon, 30 Nov 2020 17:19:52 GMT

Yeah i now have the same issue with no 4k video in the youtube app.....Samsung better provide a fix for this quick!.....Not good enough support considering the money spent.

Re: Last firmware update 1310.4 and youtube resolution

ndervic — Tue, 01 Dec 2020 20:29:26 GMT

Same Problem Here.

Re-installed youtube app.

Cache cleared.

Still not working fine.

55q7fn - Switzerland

Re: Last firmware update 1310.4 and youtube resolution

Anonymous123456 — Tue, 01 Dec 2020 22:17:35 GMT

I've called Samsung repair shop - they told me to call helpdesk because they can't rollback firmware.

Helpdesk told me that they can't do anything and I better write and call to Google. I've asked them WTF because Samsung deployed bogus firmware to my TV and now it is having all sorts of problems and does not work as advertised and this is somehow not their fault??? And I have to solve this by calling Google?????

Samsung is beyond any redeem now. They actively blaming Google for software they uploaded to my TV!

Re: Last firmware update 1310.4 and youtube resolution

AndreiR033 — Sun, 20 Dec 2020 23:15:44 GMT

Hello,

I am from Romania and I have the same problem with 2 Samsung NU7402 TVs.

I also tried with another router on both 2.4 and 5 Ghz wireless connections and I had the same problem.

When the TV is connected to the internet by cable everything is working fine.

I also tried to watch videos using the Youtube app on a Playstation 4 and everything is working fine on wireless and over the cable.

So I am thinking the problem is with the TV and the Youtube app only when the TV is connected to the internet over WIFI.

I hope Samsung will fix this:)

Re: Last firmware update 1310.4 and youtube resolution

Fixthisproblem — Wed, 23 Dec 2020 18:52:07 GMT

Same problem here

- youtube in tvbrowser works good

- constant streaming problems with youtube ap

- samsung saying its youtubes problem

- but the app worked fine until samsungs update

Re: Last firmware update 1310.4 and youtube resolution

Furs — Thu, 24 Dec 2020 02:08:11 GMT

Same issue here since the update.

You can manually select 4k.. but if it fails to buffer once its defaulting to 320p and does not scale up again. The app still thinks its streaming in 4k as it highlights the 4k option, but if you select it, it will show 320p instead..

Also the wifi performance seems to be worse with this release.

Model: UE65NU8070

Re: Last firmware update 1310.4 and youtube resolution

Fixthisproblem — Mon, 28 Dec 2020 16:44:15 GMT

Samsung keeps blaming youtube, while its the firmware which created the problem....

Re: Last firmware update 1310.4 and youtube resolution

Anonymous123456 — Mon, 28 Dec 2020 20:00:10 GMT

Samsung uses standard corporate tactics - blame somebody at the end of the chain and make a victims solve their own issues.

From the customer perspective I give squat regarding what company broke advertised functionality. Samsung's firmware broke Youtube - well, that's Samsung's fault.