topic Re: All4 not working in TV

All4 not working

Alib200 — Sun, 14 Feb 2021 19:22:57 GMT

All4 has stopped working on Friday. I get to choose a programme but then goes blank. It was working fine until Friday. Tried reinstalling, logging out and in, nothing. Any suggestions please?

Re: All4 not working

Migs0 — Sun, 14 Feb 2021 20:08:21 GMT

depends on the age of your TV, all4 is no longer supported on older tvs

Re: All4 not working

Alib200 — Sun, 14 Feb 2021 20:33:35 GMT

We only got the tv about 6 months ago. All4 was working fine till Friday night. It’s a URU7100

Re: Re: All4 not working

antikythera — Mon, 15 Feb 2021 13:29:21 GMT

The TV model is from 2019, it may need a firmware update to carry on working with on demand services in 2021. Check the Samsung website and use a USB thumb drive to apply the update if there is one that you have not had over the air or via the TV's network connection

Re: All4 not working

JAMES4578 — Mon, 15 Feb 2021 15:15:24 GMT

@Alib200 1374.0 is the latest update which became available December 2020, see here and download to USB as @antikythera suggested. https://www.samsung.com/uk/support/model/UE50RU7100KXXU/ This is certainly advisable as first step, updates are often available via this method before OTA.

If that does not fix the issue would suggest Smart Hub Reset followed by Factory Reset, Restarting Router if necessary.

For reference some questions/answers about All4 can be found here :

https://www.channel4.com/4viewers/faqs/category/36/device_used/386

Re: All4 not working

Alib200 — Tue, 16 Feb 2021 20:03:53 GMT

Thank you. Do I just download it and put it in the Tv?

Re: All4 not working

Bandit — Wed, 17 Feb 2021 10:43:36 GMT

We have the same issue, & have contacted the All 4help line twice, plus the Samsung online chat.

We have done all the resets etc, but nothing has made any difference. All other apps are working fine.
Our TV is a 2017 model & is not one that is no longer supported.

I tried viewing directly through the internet on the TV with the same results.
it shows all the adverts but then the screen goes black!
Any ideas?

Re: All4 not working

Alib200 — Wed, 17 Feb 2021 10:44:52 GMT

I’ve not had any luck, did your just stop suddenly? It was absolutely fine till last Friday. No problem with any other channels.

Re: All4 not working

Alib200 — Wed, 17 Feb 2021 10:45:40 GMT

I’ve not had any luck, did your just stop suddenly? It was absolutely fine till last Friday. No problem with any other channels

Re: All4 not working

Bandit — Wed, 17 Feb 2021 10:51:35 GMT

Yes exactly, All4 works on iPad,but not Tv

Re: All4 not working

Maz58 — Thu, 01 Jul 2021 19:34:01 GMT

Hi have you had any luck reconnecting? Been watching All4 catch up for many many months and every night for weeks. Working fine last night. We pay for add free . Put on tonight and the usual message after the add .....try later. Works fine on Android app. We've re set hub. Signed in and out. Done all the suggestions. All works on Samsung Q9 2019 TV except All4. Seems nothing more I can do.

Re: Re: All4 not working

Maz58 — Thu, 01 Jul 2021 19:36:19 GMT

We've done all the suggested checks. Everything also up to date but after many months and the last two weeks watching a drama on All4 there is the usual ad then the usual message. Works on Android phone app. May have to scan to TV to watch but surely it cant suddenly stop !

Re: Re: All4 not working

Alib200 — Thu, 01 Jul 2021 21:22:05 GMT

I ended up watching it through Now Tv. I’d forgotten we had a box. It was only Married at first sight which wouldn’t work when I was right in the middle of it!! 😂. Still don't use the All4 ap on the Tele as it’s a bit temperamental.

Re: Re: All4 not working

Maz58 — Thu, 01 Jul 2021 23:24:31 GMT

Thank you so much for your reply. I found All4 don't allow casting but we remembered we had an App on the Blu ray so we were able to watch a few more episodes of the drama. Before switching off for the night we tried All4 on the TV and it's working now! Must be just unreliable as you say! Thanks again.

Re: Re: All4 not working

antikythera — Fri, 02 Jul 2021 06:04:35 GMT

Well there is, buy a Chromecast and cast to it from your Android app. It's what I do with my even older Samsung TV

Re: Re: All4 not working

Maz58 — Fri, 02 Jul 2021 07:47:11 GMT

Hi, I've got Chromecast but wouldn't stream message was All4 doesn't stream to 3rd parties, something like that. Thanks for reply.

Re: All4 not working

Bandit — Fri, 02 Jul 2021 09:36:46 GMT

We have tried everything that has been suggested, but cannot get All4 on our Samsung Tv, we have now purchased a fire stick on which we can watch All4.Really annoyed that this issue has still not been sorted.

Re: All4 not working

Maz58 — Fri, 02 Jul 2021 10:22:19 GMT

Thanks for the reply Bandit. The Firestick was going to be our next try until we came up with using the App on the Bluray. Don't quote me, but I don't think the programmes are in HD when watching via these other apps. As mentioned, to our amazement All4 was back working via Samsung when we tried it before going to bed! Haven't checked back since. It's unbelievable in this day and age to have all these issues and spend hours trying to rectify them, particularly when they suddenly come out of the blue too. It's obvious that the problem doesn't lie with our set ups. As always the customer is second best!

Re: Re: Re: All4 not working

antikythera — Fri, 02 Jul 2021 21:59:36 GMT

Very odd, I am watching All4 over Chromecast now. Do you even get the Chromecast icon inside the All4 app?

Re: Re: All4 not working

antikythera — Fri, 02 Jul 2021 22:03:32 GMT

To be fair it's on Channel 4 as much as Samsung. If they don't tell Samsung when DRM updates are necessary for the TV to continue accessing All4 programs there's nothing Samsung can do about it. Samsung then not releasing app or firmware updates for older devices will be the final nail in the coffin for any streaming app.