topic Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app in TV

Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

h4y0 — Sat, 06 Feb 2021 16:53:18 GMT

TV: Samsung 65Q95T - Using the latest software update: 1460

Phone: OnePlus 7T Pro - Using the latest version of the SmartThings app: 1.7.60.23

Within the Ambient Mode - My Album there are a couple different modes, as you can see below some of them don't work. I do see the TV screen turning grey and loading after clicking "Show on TV", but after a while the SmartThings app on my phone shows error 013300). After searching online for a bit this seems to be a common issue. I tried all the suggested solutions, but it didn't seem to help.

Auto Gallery - Error (013300)

Screen Photo - Error (013300)

Mono - Error (013300)

Board- Error (013300)

Mono Mat - works

Monthly Calendar - works

Daily Calendar - works

Duo - works

Error message on SmartThings app (Dutch):

"Fout

Er is een fout opgetreden met uw mobiele apparaat en uw tv. (013300)"

Possible solutions I already tried and I restarted the app/tv between trying:

- Reinstalling the SmartThings app

- Clearing cache/data on the SmartThings app

- Connecting the phone to the same WiFi network instead of using the cable (tried both 2.4ghz and 5ghz)

- Removing and logging back in on the TV with my Samsung account

- Tried to see if uploading to Samsung Cloud was an option, since it gives you the option to select either "Gallery or Samsung Cloud" but this service seems to be discontinued?

How can I get this to work? I would love to use the other modes.

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

CapoRaphael — Sun, 14 Feb 2021 12:14:10 GMT

Thank you for your Post.

I do have the exact same Problem and tried the exact same solutions.

In Addition I tried:

* Resetting Samsung Hub

* Connecting Samsung Account with OneDrive and choosing Fotos in OneDrive (OneDrive works, Fotos are selectable, Same Error Code)

Did you find a solution?

My Mobile Device: Samsung Galaxy 20+

TV: Samsung Q65T95

Thank You!

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

h4y0 — Sun, 14 Feb 2021 18:27:52 GMT

Thanks. Nop no solution yet.

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

Ted1961 — Mon, 15 Feb 2021 20:49:56 GMT

I experience the same problems here and none of the suggestions is working.

I found however out this is a problem which is only applying to the multiple picture selection options.

For the Mono Mat, Calender and Duo the application is working.

My conclusion is that it must be a software failure in the upload software, since the principal is working under the same conditions, LAN configuration, etc.

Is this also in you situation working?

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

h4y0 — Mon, 15 Feb 2021 21:02:18 GMT

Yep, you can see in my first post which 4 are working and which aren't. Seems about the same as you. However I'm not sure if its related to multiple photos. Seeing "Screen Photo" would just be using one photo full screen. I agree there most likely is some software issue seeing there are plenty people having similar issues.

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

pmatt — Fri, 05 Mar 2021 15:27:29 GMT

I have exactly the same problem.

Any solution by now?
Thanks for your help

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

CapoRaphael — Fri, 05 Mar 2021 16:02:02 GMT

I found no solution in the mean time. Everything i read so far, everyone has the exact same Problem. So i suppose, it is a Software Error and it has to be fixed by Samsung. Hopefully, they will fix this soon... It is a main feature....

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

Ted1961 — Sat, 13 Mar 2021 11:18:28 GMT

I got in contact with the service desk. After checking software status on my television they confirmed it is a software bug. They could not tell when the next release is and if it will be fixed.

At least that is sure now.

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

pmatt — Mon, 15 Mar 2021 12:56:40 GMT

thanks for your update! that's very unsatisfying of course.

hope there will be a solution soon, lets keep in touch if there are news

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

IRQ — Sat, 20 Mar 2021 23:51:46 GMT

I wos the same problem. In my TV was 1460 version of Firmware. When I choose upgrade now there was any upgrade available. I found it on Samsung support page https://www.samsung.com/pl/support/model/QE55Q95TATXXH/ . I installed 1497 version of firmware. Now ambient mode with my own pictures works.

Best regards

Irq

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

pmatt — Sun, 21 Mar 2021 11:03:53 GMT

wow thank you so much. that is the solution!

the firmware needs to be downloaded and installed via usb stick manually. Auto update will tell you the latest firmware is installed (but thats not true)

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

Ted1961 — Fri, 26 Mar 2021 08:06:43 GMT

Hi Guys,
There is a new update available.
It was installed automatically on my TV, so no manual installation was needed.
After the new update the Error has been solved.

A pity that some of the options do not have good picture quality, but at least this Error problem has been solved. 🙂

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

h4y0 — Fri, 26 Mar 2021 12:23:47 GMT

Thanks I also just updates to 1497, but I'm still getting the same error. Auto Gallery, Screen Photo and Board arent working for me. I tried it with cable and WiFi.

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

elveg85 — Thu, 29 Apr 2021 07:21:32 GMT

Hi.

i have also the same/similar problem.

If i upload image via "samsung smartthings app", and choose mono or Board, the image gets uploaded, and everything is fine. when i go to tv mode, and back to ambient mode, the image is stil there. so with these it works.

but when i try to upload image to " Screen photo" or "Auto gallery", the image appare on the screen as espected. but if i then go to tv mode, and back to ambient mode, i only get the background coloure. The image is gone. so it looks like the tv is having problem saving the image when using this mode. the menu bar of ambient mode is also missing, so i have to "force quit" the ambientmode and go back, to be able to change the picture.

Does anyone have a new update regarding the subject? i also have the newest firmware.

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

qwa — Wed, 08 Jun 2022 21:30:48 GMT

I have been suffering from the same problem but today found a solution. Instead of starting in the Smart Things app, if I start in Google Photos, select the photos, choose share and then "Show on TV", it works fine for all the Ambient "My Album" options.

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

Spike91182 — Wed, 20 Dec 2023 06:00:21 GMT

None of the above solutions are working. Latest update 1060.3 still has same problem. Shame

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

IRQ — Fri, 22 Dec 2023 20:20:53 GMT

As I wrote earlier I had installed 1497 version of firmware.

This version I downloaded directly from cited Samsung site. But now Samsung don't serve this firmware there. Link is inactive.

Now there is other firmware at link:

https://www.samsung.com/pl/support/model/QE55Q95TATXXH/

I upgraded TV firmware from usb pen-drive. When i try upgrading form tv menu. TV said: There is any firmware available.

Re: Samsung 65Q95T - Error 013301 when uploading images to Ambient mode - My Album via the SmartThings app

Heatherbee — Thu, 25 Jul 2024 06:28:20 GMT

Hi h4y0,

I had the same issue and spent 3 days on the phone with samsung technical support just to figure it out on my own. They were trying to convince me that the model of my TV would not support the ambient mode and that i could only use the default images on the app. What I did to fix the problem was the following,

While my TV was still on, I turned it off at the wall. Let it stay off for 3mins just to reboot itself.

Then turned it back on, opened up my smartthings app on my phone.

Clicked on devices, then selected my TV, clicked on sources & apps.

Clicked onto TV, then went into ambient mode.

Then on auto gallery I clicked select images, selected the 50 photos I wanted displayed then clicked view on TV. And that seemed to have worked.

Really hopes this makes sense and works for you also.