topic Re: Scheduled Recording in TV

Scheduled Recording

chrisidle06 — Thu, 04 May 2017 19:17:00 GMT

Hi.

I have just bought a Samsung UE55KU6400 and I am having trouble with scheduled recordings.

The recordings work when the TV is on but when I schedule them whilst I am at work the recording doesn't happen and simply disappear off my list.

I have updated the latest software as well.

I have also tried a memory stick and an external hard drive (mains powered) in both USB ports as well.

Recording is one of the main reasons why I bought the TV so any help will be most appreciated.

Thanks

Re: Scheduled Recording

lat002 — Mon, 08 May 2017 18:56:08 GMT

I had similar problems with the UE40KU6400 TV that I bought just over a month ago. I attached a 1tB hard drive (with external power supply) and tried recording things with limited success. Sometimes the recordings seemed to work and sometimes not. I never figured out why but all seems to have settled down now and (touch wood) things are now recorded reliably. I did notice the TV updated it's firmware during this early period and I have wondered if that fixed things.

You probably need to provide some more details about what you have set up regards the hard drive you are using. I had to set mine up first on my PC and get the Samsung software (which I'd downloaded and installed to my PC) to do the format and set up, etc. Also remember to plug the hard drive into the USB (HDD) port.

Re: Scheduled Recording

bdimassa — Tue, 26 Sep 2017 20:52:30 GMT

Can you please confirm what software you downloaded for the hard drive?

Re: Scheduled Recording

lat002 — Sun, 01 Oct 2017 19:15:43 GMT

Hello bdimassa,

Sorry for the delay in replying but I've been trying to figure out exactly what I did 6 months ago without much success. I've been unable to find the Samsung software to download (to format the hard drive) but I think the TV firmware is really all you need. From what I have pieced together and from reading the TV manual for my TV I believe the following should solve your problem:

First you'll need a USB hard drive with a speed of 5,400 rpm or above (externally powered). I went for a Freecom Desktop Drive Sq (1tb) Hard Drive, USB 3.0. You'll need to format this from your PC or Mac for FAT, ex FAT or NFTS (I chose NFTS to suit my PC). When you connect this to the USB (HDD) port on your TV it should recognise an external hard drive and set it up ready for recordings. If nothing seems to happen try pressing the record key on the remote control and follow the screen prompts.

Hope this helps. Good luck with it!

Re: Scheduled Recording

paul1277 — Fri, 24 Nov 2017 13:45:47 GMT

This an issue with a few models which I think Samsung is hiding. I bought 65KS9500ue back in January. Working alright at first and with having Sky did not use recording much. Got rid of Sky in August and the found the TV would not record, it would record a program you were watching and time shift but not from the planner. Samsung had me taking screen shots and all sorts and said the would esculate to next level and then heard nothing. It was on these forum I saw that a factory reset and turn off auto tuning had worked for some, so I tried that, and it worked, joy. Week later stopped working. Again contacted Samsung who informed me that they would send an engineer around to look at it.

Samsung sent Martin Daws to come round but cancelled on the morning saying they did not have the part in, very annoying as I had taken the day off work. They then booked again 3 days later and changed the one box, did not work, another wasted day. Following week came again and changed the main PCB board. Brill all was working, so thanked Samsung and started to enjoy. Two weeks later which was Tuesday just gone noticed it had not recorded Monday nights things. Tested it with programs on Tuesday day and again not working!!!! ( 3 days off work so far) Contacted Samsung and again said they would contact me when thay have further information. Contacted Martin Daws and they said they would have to contact Samsung!!! It's a joke that Samsung can not sort this out.

I also Checked my firmware and it is 1201 but noticed 1208.2 on Samsung support. Downloaded it and tried to update but TV just saying it is already upto date.

WARNING I have found to my very exspensive cost that because I bought the TV from DA Tech (I did contact them and they have basically said its Samsungs problem and have now ignored my emails) through Amazon ( who said because it was over 120 days they can not help) I have lost my credit consumer section 75 protection, because Amazon is classed as a third party, and because I did not report it till after 120 days after purchasse I can not get a charge back. I have made a complaint to the Financial Ombudsman Service, but with no luck. My only alternative if I do not get this TV fixed is the smaill claim courts under the Oct 2015 European Consumer Regs. Not what I want to do really! Not a Happy Customer!!!!

Re: Scheduled Recording

paul1277 — Fri, 24 Nov 2017 13:50:36 GMT

You do not need a external power USB 3 as the TV has only USB 2 ports and are powered ports as all USB are. I connected a USB Seagate USB powered and the TV asked if I wanted it to configure the drive, which really formats it to NTFS. On my TV 65KS9500 it worked at first but not now (see my other post) but will still do time shift and record programs I am watching, but not any thing from the planner.

Re: Scheduled Recording

paul1277 — Fri, 24 Nov 2017 15:32:51 GMT

65KS6599ue

Downloaded latest firmware 1201 to 1208.2, and retried to record from planner, and again failure, it's a joke Samsung please sort it out!!!!!!!!!!!!!!!!!

Re: Scheduled Recording

lat002 — Fri, 24 Nov 2017 17:01:28 GMT

Hi Paul1277,
I've just had a look at your TV manual and it says your TV has 2 tuners (which obviously should allow you to record 1 programme independently of whatever you are watching). I thought my TV was the same but on my TV, 1 tuner was for Freeview (which I have) and 1 tuner for Freesat (which I don't have). For the duration of doing a programme recording, I can only watch programmes on the TV that are being transmitted from the same Freeview Multiplex. Before I realised this I was perplexed that sometimes a recording would work, sometimes it wouldn't and sometimes when I tried to change channel during a recording I would get a warning on screen asking whether I really wished to do the as it would cancel the recording.
Another thing I noticed in your manual is the statement that if the space on your disk falls below 500MB during a recording, the recording will stop. This could give you different results if your disk was getting full.

Re: Scheduled Recording

paul1111 — Sat, 25 Nov 2017 13:17:12 GMT

65KS9500 Problem since August 2017 still not fixed!!!!!!!!!!!

I also updated firmware to 1208.2, still will not record from the planner when on of in standby. Now had a new one box, new main board, tried 2 USB drives all over 1 ter and a powered drive, all so turning off auto tuning, factory reset and still it will not record. The drives have been formatted by the TV and have loads of space. Will time shift and record what I am watching so they do work. I think it must be some thing with the power supply and I now thing it's time for a repacement TV, pleaseeeeeee.

Oh got told off for posting to much. Thing is, if the TV worked or was fixed I would not be here, so come on Samsung sort this out and make some of your customers happy again with their Samsung TV's!!!! and no I will keep posting because you have had plenty of time to sort this out.

Re: Scheduled Recording

lat002 — Sat, 25 Nov 2017 19:25:57 GMT

Hi Paul1277,

I've just re-read your post about the USB ports and hard drives. Samsung in the user manual for your TV state that a hard drive must be connected to the USB (HDD) port and they recommend use of a hard drive with it's own poer adapter (which I know you said you have). I have read of other people having issues with their hard drive when connected to other USB ports so surely it's worth a try?

I have also read that although your TV has 2 tuners, 1 is for Freesat and 1 is for Freeview. If true this is like my TV, so depending upon what TV service you are using (viz: Freesat or Freeview) you could well be having the same problems that I wrote about in my last post. If you are using Freeview you will likely be limited by the Freeview transmission by Multiplex. This is nothing to do with Samsung. If the hard disk that is connected to the TV is recording (say) BBC1 (which is transmitted from Multiplex BBCA), I can only tune the TV into another station using the BBC A multiplex (which are BBC 2 or BBC 4).

For information the list of Freeview chanels and the associated Multiplex can be found on lots of websites. This link is one such: http://www.digitaluk.co.uk/channels/channel_listings

Hope this helps. Good luck!

Re: Scheduled Recording

paul1111 — Sun, 26 Nov 2017 12:02:37 GMT

@lat002 wrote:
Hi Paul1277,
I've just re-read your post about the USB ports and hard drives. Samsung in the user manual for your TV state that a hard drive must be connected to the USB (HDD) port and they recommend use of a hard drive with it's own poer adapter (which I know you said you have). I have read of other people having issues with their hard drive when connected to other USB ports so surely it's worth a try?
I have also read that although your TV has 2 tuners, 1 is for Freesat and 1 is for Freeview. If true this is like my TV, so depending upon what TV service you are using (viz: Freesat or Freeview) you could well be having the same problems that I wrote about in my last post. If you are using Freeview you will likely be limited by the Freeview transmission by Multiplex. This is nothing to do with Samsung. If the hard disk that is connected to the TV is recording (say) BBC1 (which is transmitted from Multiplex BBCA), I can only tune the TV into another station using the BBC A multiplex (which are BBC 2 or BBC 4).
For information the list of Freeview chanels and the associated Multiplex can be found on lots of websites. This link is one such: http://www.digitaluk.co.uk/channels/channel_listings
Hope this helps. Good luck!

OK there 3 USB ports 1 on the TV side, and 2 on the one connect. On the one connect there is a 1 amp and a 0.5 amp USB 2. The 1 amp USB has plenty of power to power a USB drive. I know this because the recording has worked in the past with a Seagate USB plugged into 1 amp port and it worked for a week after I had done a factory reset and disabled auto tuning. I had a new one connect with no luck, and they then changed the main board which worked and recorded every thing as advertised. Then 2 weeks later my last recording was on the 17/11/17 and since then it will not record either when the TV is on or in standby. Thats 3 days of work waiting for the engineers.I have also tried a mains powered USB and again no luck. Thing is it will do timeshift and will record a program I am watching.

As to your comment about tuners this TV has 2 freesat and 2 freeveiw and I do have 2 imputs from my dish for freesat.

I can not understand all the stuff about the multiplex transmissions, because if that was the case it would not have worked in the past. Also why I dissagree with you is because I have a 32inch Samsung Smart TV in another room which has worked from day 1 and still works and records evey thing I ask of it, and the same with a Samsung Freesat recorder I have that also records eveything without any problems.

I don't know if you work for Samsung but this is a list of excusses that are typical of Samsung. They are basically trying to ware us down so we give up, as some I think have. Family have other smart TV's like LG, Sony, Panasonic, and I have been told they all record as advertised and without any of this so called multiplex issues. I also updated the firmware to 1208.2 yesterday which again made no difference apart from slowing the TV down to a crawl, which is another thing to deal with.

I been resonable since August with Samsung and have a new connect and main board PCD fitted and it still will not work. I know with most people it seems to be OK so all I want now is a replacement TV that will work as advertised.

To sum up I have tried all of Samsungs advice (which was very little) 2 USB drives 1 powered USB and a stick drive, had parts of the TV repaced and yet it still does not work. I just can not understand how a company at the leading edge of TV design can not easily sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Paul

Re: Scheduled Recording

lat002 — Sun, 26 Nov 2017 19:51:34 GMT

Hi Paul1277,

I am not a Samsung employee and have never worked for Samsung. I'm just a user of their products as you are and my experience is based on resolution of issues with their equipment. I too was convinced that it was all upto Samsung to resolve but in my case I eventually realised (with the TV that I have) that the problem was the way Freeview is transmitted through the various Multiplexes. Clearly from what detail you have put in your last post that does not apply to you. I hope you eventually get to the bottom of the issues you have. Good luck with that.

Re: Scheduled Recording

paul1111 — Sun, 26 Nov 2017 21:55:26 GMT

@lat002 wrote:
Hi Paul1277,
I am not a Samsung employee and have never worked for Samsung. I'm just a user of their products as you are and my experience is based on resolution of issues with their equipment. I too was convinced that it was all upto Samsung to resolve but in my case I eventually realised (with the TV that I have) that the problem was the way Freeview is transmitted through the various Multiplexes. Clearly from what detail you have put in your last post that does not apply to you. I hope you eventually get to the bottom of the issues you have. Good luck with that.

Thing is when it was working some weeks ago it recorded anything and every thing whilst on and in standby. This tells me that the multiplex thing is not an issue that will stop recording and if that was the case I am sure Samsung would have tried to use it as an excuss for it not working. I also mentioned that I also have Samsung smart 32 inch TV and a Samsung freesat recorded and both record every thing I ask them to record with no "multiplex" issues, whilst on and in standby, using a 1 ter Seagate drive powered by the TV and all is brill. Also friends and family with other smart TV's all work fine as well. I think this "multiplex" is just muddying the real reson which at the moment Samsung can not fix. Do you thing Samsung would be sending out engineers and exchanging TV's if it was all down to this "multiplex"! Ihave had the smart connect changed and then a new main PCB board, which worked perfectly for 2 weeks. I will repeat Samsung have never mentioned anything about this "multiplex", but it would not supprise me if they now start using it and I will give this same response.

Paul

Re: Scheduled Recording

paul1111 — Mon, 11 Dec 2017 21:57:19 GMT

I can not believe it, the 65KS9500 has stopped again recording scheduled recordings. So no HGL support for Iplayer and it will not record. For such an expensive TV it is really poor, and support is awful. This has been ongoing since August and it is so stressful trying to get anywhere. Pleasen for a retired firefifgter please sort this out or replace the TV with one that works.

Re: Scheduled Recording

lat002 — Tue, 12 Dec 2017 18:33:44 GMT

Hi Paul, have you spoken to the Company you purchased the TV from? As I understand it they are the first place to go to with consumer complaints. You can get advice about how to go about claims by searching on Google or other search engines. Many outlets have Tech Support and may be able to help. There's also the possibility that you could get the TV replaced for a new one. I have used the Samsung warranty in the past and they replaced a monitor that I had had for nearly 2 years without question on proof of purchase.

Re: Scheduled Recording

paul1111 — Tue, 12 Dec 2017 18:52:43 GMT

@lat002 wrote:
Hi Paul, have you spoken to the Company you purchased the TV from? As I understand it they are the first place to go to with consumer complaints. You can get advice about how to go about claims by searching on Google or other search engines. Many outlets have Tech Support and may be able to help. There's also the possibility that you could get the TV replaced for a new one. I have used the Samsung warranty in the past and they replaced a monitor that I had had for nearly 2 years without question on proof of purchase.

Thankyou for the reply, i bought from DA Tech through Amazon. Da tech said I had to go through Samsung, and Amazon said that I was past their 120 day A to Z support (what happened to the statutory 12 month guarantee). DA Tech no longer answer any emails, Amazon said basically tough, not their problem. I asked Samsung and this has been ongoing since August. They did arrange for Martin Daws to replace the one connector and when that did not work the TV main board, which worked for a week. I have asked for a replacement but all I get now is nothing. They will not respond to my emails sent to their support, and neither to the request Martin Daws sent them regarding this issue. Martin Daws told me that this seems to only effect a few of these TV's, so all this rubbish about bad drives and someone tried to blame something called "multiplex issues with freeview". Every thing rather than a fault with the TV. All I want is a TV that does as advertised, I am not after my money back as I do enjoy the picture quality, but please Samsung just sort this out for me. I only have one option if Samsung do not sort this out and that is legal avenues to take DA Tech to court. But I need from Samsung a written statement that they can not repair this TV, which I have asked for but has not been forth coming. I am really getting fed up with the amount of time in may retirement I am having to spend on this. My son said I should have got a Panasonic and well he may well have been right. It leaves a really sour taste.

Re: Scheduled Recording

lat002 — Wed, 13 Dec 2017 17:04:54 GMT

Hi Paul,

Have a look at Martin Lewis's website about how to complain:

https://www.moneysavingexpert.com/shopping/how-to-complain

There are lots of other things explaining your consumer rights and how best to proceed.

Note that all goods sold in the UK are guaranteed for 24 months (although there are still quite a few retailers who act dumb about this).

I would suggest you write a letter to Samsung (UK) Managing Director and layout the ongoing issues you have. You will be able to get his name and contact address from web search engines such as Google. You need to decide what you want to achieve and I would suggest that may be a new replacement TV. Try to avoid geeting too wound up. Just layout the basic facts and preferably a brief dated list of each event. Regards

Re: Scheduled Recording

paul1111 — Wed, 13 Dec 2017 18:58:16 GMT

@lat002 wrote:
Hi Paul,
Have a look at Martin Lewis's website about how to complain:
https://www.moneysavingexpert.com/shopping/how-to-complain
There are lots of other things explaining your consumer rights and how best to proceed.
Note that all goods sold in the UK are guaranteed for 24 months (although there are still quite a few retailers who act dumb about this).
I would suggest you write a letter to Samsung (UK) Managing Director and layout the ongoing issues you have. You will be able to get his name and contact address from web search engines such as Google. You need to decide what you want to achieve and I would suggest that may be a new replacement TV. Try to avoid geeting too wound up. Just layout the basic facts and preferably a brief dated list of each event. Regards

Thanks for that, it's just a bit upsetting when you spend a good bit of your retirement money on something that you expect is going to work and is going to keep up with what they promised. I must admit that Samsung are about the worst company I have dealt with. They lie, pass misinformation, blame anyone else to get out sorting their issues. They even hijack this forum to try to again blame every thing apart from their TV's. You see it time and time again how their customers are treated, and frustrated. I was an employee rep as a firefighter and I see what they are doing. It is a way of wearing you down untill you give up. I except I made a mistake buying from Amazon and Samsung know that. It will be very difficult for me to go anywhere to get this sorted. Samsung do not answer my support requests. I was promised a call back it but never happened. I did ask if they would replace my set and no response. Thing is have always bought Samsung, I have 32 inch smart tv, bluray player freesat, but I do not think anymore. I paid over £3000 for this TV and for that I would have liked a bit more support! Anyway thanks again.

Paul

Re: Scheduled Recording

paul1277 — Fri, 02 Mar 2018 13:11:47 GMT

I had my 65KS9500 replaced by samsung for a 65Q9F about 3 weeks ago. I was told by Samsung that they could not gaurantte the recording due to an ongoing issue. Guess what, after 2 weeks it stopped recording sceduled programs. Just like the ks. Its picture was awful with shadows around the corners and HDR very dull compared to the KS. Also banding and blooming is awful as well. I sent pictures to Samsung and the response that it was within spec.

Samsung said they could not see any point in changing the set, and I was about to see the shadow in the corners and this a netflix hdr from black mirrow

go bonkers when I read further and they have offered a full refund.

So now waiting for this to be picked up and looking at another TV.

Re: Scheduled Recording

paul1277 — Wed, 21 Mar 2018 11:34:24 GMT

Another thing to look for is the recording from the schedule. I had problems with both a KS9500 and the replacement Q9F in that it would record from the schedule for a couple of weeks and then stop working. They would still do time shift and record what you are watching.

If you do a factory reset it sometimes worked again but always stopped after a couple of weeks.

I had a new one connect and a replacement main board. Worked for a couple of weeks and then again stopped.

The challengies were also no Iplayer HLG, the smart dongle and no HDR10+.

Before I accepted the replacement I was informed of the recording issues problems from Samsung head office as shown,

"On 29 January 2018 at 16:44, UK President <*******> wrote:

Dear Mr ****

Thank you for sending a copy of your receipt as requested.

As previously mentioned in light of the various challenges that you are facing we would like to consider an exchange model for you, as advised this is pertinent to your specific situation.

However, prior to reviewing a suitable exchange we first do need to highlight that the scheduled recording issue is an on-going discussion with our Product Specialists in Head Office and HQ and thus any replacement may encounter similar issues. In addition the Smart Things Extend is not a feature that was released and thus will not be available on any replacement.

We wanted to provide transparency ahead of further discussions but if you did wish to consider the exchange we would be happy to review and discuss further.

Regards

Sean ******

Senior Customer Services Executive| UK & Eire

e: *******

t: +44 (0) 330 726 3932"

As I said the same thing happened with the replacement Q9F.

The picture was also not good so I asked for a full refund, and the money was in my bank account last Friday.

The recording function is an advertised part of this model and if it does not work it is a fault, which Samsung are having problems sorting.

Paul