topic Re: Curiosity Stream app worked...but then didn't in TV

Curiosity Stream app worked...but then didn't

David359 — Thu, 22 Oct 2020 11:39:03 GMT

After a couple of weeks, Curiosity Stream stopped allowing "Play." TV is model UN55J6200AFXZA; software is up to date. Tried cold boot/delete app/reset SmartHub, download app -- still no-go.

Was told by CS the app stopped working b/c it's an older model TV, but that seems odd as it DID work for several days.

Any ideas? Thanks!

Re: Curiosity Stream app worked...but then didn't

SomeOldGuy — Sat, 24 Oct 2020 22:12:17 GMT

I have a similar problem with Curiosity stream. Samsung has version 2.9.3, CS said it should be 3.9.11b and Samsung needs to update.

Re: Curiosity Stream app worked...but then didn't

David359 — Tue, 27 Oct 2020 13:51:39 GMT

Samsung Customer Service said to tag this discussion in hopes it would be seen by the TV product group and to program the latest version of CuriosityStream. Fingers crossed.

@Samsung_TV_Product_Group

@Samsung_SmartHub

@CuriosityStream_app

Re: Curiosity Stream app worked...but then didn't

hwidmer — Sun, 29 Nov 2020 12:40:54 GMT

Same issue here. I can select a CS movie but screen turns black when play it.

TV: UE49KS7080. Looking forward to the solution.

@CuriosityStream_app

Re: Curiosity Stream app worked...but then didn't

allanhevans — Tue, 01 Dec 2020 01:49:44 GMT

Same here Samsung Q7 Series (65) model code QA65Q7FNA

@Samsung_TV_Product_Group

@Samsung_SmartHub

@CuriosityStream_app

Re: Curiosity Stream app worked...but then didn't

allanhevans — Tue, 01 Dec 2020 02:38:39 GMT

Note: restricting the Curiosity Stream playback to HD did seem to let me watch more things without the black screen.