topic Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN) in TV

Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Anonymous User — Wed, 04 Nov 2020 09:06:23 GMT

I cannot play 4k videos on youtube after this update to 1310.4 and when i play videos they come in 360p and after that if i set them to 4k they stuck on loading screen forever.

I tried to reset the Youtube app, reinstall it, use it without an account, but nothing helps.

I took a speedtest on my TV and i have ~310mbps download speed.

If i try to access youtube from tv internet browser is works very well on 4k60fps and so on.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Joanal1983 — Mon, 09 Nov 2020 10:15:36 GMT

I have the same issue. At version1300.4 it was working fine, Youtube with 4k videos... but now I cannot see videos at youtube app fluently after installing 1310.4.

My tv is Q7FN 2018.

Any idea what we can do?

le_florin did you tried factory reset?

Thanks

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Anonymous User — Mon, 09 Nov 2020 10:19:22 GMT

Tried that but didnt help

Also see this topic https://us.community.samsung.com/t5/HD-and-UHD-TVs/Youtube-issues-after-update-ver-1310-4-Q9FN/td-p/1511008

they have the same problem.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Joanal1983 — Mon, 09 Nov 2020 10:38:19 GMT

ty...

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

JH33 — Wed, 18 Nov 2020 15:15:13 GMT

I got the update last night and have sporadic issues with YouTube 4k now. I tried the trailer mentioned on the US forum and it was fine, but other content switches down to 360.

As people have already logged with Samsung, I sent a report to YouTube. Might be best if more people do that too, so we've covered both angles.

You can do this in settings on the TV app, and it sends the report from the TV, and they give a link to fill in more information too, which you can do from phone, tablet etc.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Anonymous User — Wed, 18 Nov 2020 15:18:31 GMT

I reported the problem from tv youtube app, 2 weeks ago for many videos, but nothing has changed.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

JH33 — Wed, 18 Nov 2020 15:47:05 GMT

When I was watching the stats for nerds it seemed that it gave no buffer safety, normally it's 10 or so seconds. So is the app reducing the bandwith perhaps?

Works fine in the web browser version, and other 4k streaming on other apps.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Anonymous User — Wed, 18 Nov 2020 16:08:14 GMT

Yes, youtube works even in 8K in pc browser without any problems.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Anonymous User — Sat, 21 Nov 2020 12:15:12 GMT

any news about this problem? when this will be resolved?

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

alemnafa — Sat, 28 Nov 2020 18:14:28 GMT

Same exactly issue here with Q6FNA after upgrading to ver1310.4. Connection speed in nerd stats is over 75mbps-120mbps and it seems it just stops loading data, showing the network activity in 0kb for far too long until the buffer runs out and quality goes to 360p. Very frustrating

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Astril — Sun, 20 Dec 2020 18:01:31 GMT

Problem seams with particular QxFN series since my friend have older version of TV and 4K YT works perfectly fine which have same Ethernet provider. Issue appears after that firmware update v1310.4 on mine Q7FN.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Balander — Tue, 05 Jan 2021 20:01:06 GMT

Same problem here with q6fn

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Nortonlb — Fri, 15 Jan 2021 15:06:33 GMT

I have a Q7 and have exactly the same problem. After this update the youtube playing is terrible. How come we have no fix for this issue until now

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Lunabel — Fri, 15 Jan 2021 15:48:28 GMT

Same for me, on 1310.4 firmware and Samsung 55" Q6FN model.

YouTube video with a 1080p resolution and enabled "stats for nerds". At least in my case on the "connection speed" it shows 50+Mbps and on the "buffer health" it shows +60 seconds. But when I change it to 4k, everything stops, connection speed goes to 0, buffer health goes to 0, network activity goes to 0.

The last Samsung firmware broke the YouTube app, I have zero issues with Netflix, Apple TV, Amazon Prime Video.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

daniel4453 — Wed, 20 Jan 2021 01:06:34 GMT

Wow, finally found a thread which sums up the exact problems I also have.. got the Q7FN 2018

Even tho I live in Germany... is there already a workaround for this or do we need to wait for a new Update..?

This is just bullsh**, why doesn't even a mod answer here?

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

alemnafa — Wed, 20 Jan 2021 08:00:08 GMT

Well, Samsung support made it very clear in different countries (and I have personally contacted them), they are not responsible for fixing this issue, even if it was introduced after a modification made by their TV firmware. Their logic is that the developer of the app needs to leverage the SMART platform Samsung provides and keep it updated and working properly after each release. Otherwise, they will have to verify and pre test their firmware with every single app is outhere in their appstore.

I would expect from a company of the size of Samsung with the partnership they have with Youtube to include their app as a default one, to at least make sure these type of apps are stable before releasing a new fw or at least provide a disclaimer with the known bug so we can accept or not to install the firmware.

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

daniel4453 — Wed, 20 Jan 2021 10:10:35 GMT

Well that sounds comprehensive somehow but still I agree with your opinion that a company that size should at least give us a fu**ing option maybe to even go back to the older FW..

But thanks for the info if it stays like this the next months this TV is gonna be sold and I'll make sure no Samsung Product will ever come into my house again. I should have had chosen a LG beforehand..

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Soni24 — Thu, 28 Jan 2021 20:04:35 GMT

Have the same problem with the Q9FN. German support cant solve the problem they just reseted my TV and smart hub, but wont work for me. We also changed the DNS for more speed they say but also no Youtube in 4k or 1440p, just 1080p works fine. I can't believe Samsung isn't doing anything about the bug. That was probably the last samsung tv for me 😕

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

adriasanchezig — Thu, 11 Feb 2021 21:13:54 GMT

Same problem here. TV Connected to Wifi 5GHz, I have 300Mbps internet and 4K youtube videos load fine on my laptop, phone...

But not on my 43NU7400 Samsung tv. I already reinstalled the youtube app

Re: Youtube stuck on 4k videos after update to 1310.4 (Q8DN)

Nortonlb — Fri, 12 Feb 2021 00:33:18 GMT

Please report the bug also at the youtube app at the tv. Let's hope google manage to fix it.