topic Re: The Frame TV 2019 doesn't work in TV

The Frame TV 2019 doesn't work

Massig — Thu, 26 Sep 2019 06:44:14 GMT

The main point of the Frame TV is that it should turn on when you walk in the room and then turn off when you are not there.

So far this very simple function does not work reliably. Mostly it does not turn on... At times it does not turn off. Tried all trouble shooting tips... Latest firmware... Reset... Nothing. No word from Samsung either.

Re: The Frame TV 2019 doesn't work

ChrisM — Wed, 02 Oct 2019 15:50:41 GMT

Hi @Massig

Could we take the full model code and software version of the TV please? Go to Home > Settings > Support > About This TV.

Re: The Frame TV 2019 doesn't work

Massig — Thu, 03 Oct 2019 06:10:32 GMT

Model is QE49LS03RAU

Firmware...

Upgrade File(USB type) ver 1318.0 (MULTI LANGUAGE): All Windows2019-08-29

This is the firmware I was asked to download by Samsung.

Interesting that is version 1318...on 29/08...as actually originally I had v. 1315 which was from 29/08...so the number changed but not date. The US samsung site is still at 1315... Weird.

Re: The Frame TV 2019 doesn't work

ChrisM — Thu, 03 Oct 2019 15:58:02 GMT

So have you updated the TV to the new software and are you still having issues?

Re: The Frame TV 2019 doesn't work

Massig — Thu, 03 Oct 2019 16:00:50 GMT

Hi, yes. I am on v 1318...and the issue still happens.

Tebds to not turn on after a few hours it has not woken up.

The eco setting on turning off after x hours is off.

But for example in the morning or after the day out... Ie a few hours of the TV not turning itself on in frame mode, it does not work. Almost as it went in deep sleep... Or I have a concern on an intermittent issue in the sensor.

Re: The Frame TV 2019 doesn't work

Massig — Sun, 06 Oct 2019 21:36:56 GMT

Have been away 2 days and when I got back it did not turn on.... Light on... Waved and moved in front of it... Totally black

Re: The Frame TV 2019 doesn't work

Wippo76 — Mon, 14 Oct 2019 06:24:42 GMT

For me turning off nightmode in the art mode settings

Helped me to get the sensor working

Like it should

Hope this helps for you too

Re: The Frame TV 2019 doesn't work

Eumeleins — Sat, 28 Nov 2020 17:30:13 GMT

Well known Samsung Frame problem 😞