topic Re: Issue with UE82NU8000 and Xbox Series X and smart remote control in TV

Issue with UE82NU8000 and Xbox Series X and smart remote control

rinzler — Thu, 12 Nov 2020 13:07:06 GMT

Hi All,

I have a new xbox series X and as other posts have suggested I have updated to the latest firmware for my TV via usb (currently ver 1310.4)
So new xbox is now reconised when you plug in a hdmi and it assigns the correct (Xbox logo) icon but I'm no longer able to control the console via the Universal smart remote, Easy enough fix i thought but when you go to universal remote and set the console up for smart remote control which it correctly identifies and allows the remote to work correctly.

it then reverts the TV icon to the generic Game Console icon and not the xbox logo

Any one else having similar issues?

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

Josh33 — Thu, 12 Nov 2020 22:13:22 GMT

Same problem here!

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

DenialUSMC — Fri, 13 Nov 2020 14:38:49 GMT

I am also having the same problem. It worked perfectly with the Xbox One, but now has very little interaction with the Series X.

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

rinzler — Fri, 13 Nov 2020 15:34:07 GMT

Hopefully Samsung are aware and it will be fixed in a future update

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

Killca_cze — Fri, 20 Nov 2020 20:54:51 GMT

Same problem here, Samsung UE82NU8002. TV recognizes new xbox, but doesnt know him so much. This should be fixed, its so annoying.

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

spiteface — Sat, 21 Nov 2020 14:10:38 GMT

Same problem - very frustrating to have to constantly look for an xbox controller now when I just want to move between apps / change what I'm watching on youtube

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

rinzler — Mon, 23 Nov 2020 19:09:48 GMT

its nice to know im not alone with this although it is very frustrating

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

oilfan77 — Tue, 24 Nov 2020 16:01:05 GMT

Q90T, same issue. This worked seamless on my Q70R with Xbox One X, but does not on my Q90T with Series X. Please fix this Samsung.

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

arigato — Wed, 25 Nov 2020 00:14:31 GMT

hello, i wanted to reach out regarding this as i had the same issue with my 32q50. was able to manually connect my series x with my tv though.

go to source > select universal remote > new device > select game console > select either tv directly or home theater > select xbox > calibrate the buttons and confirm.

you may need to directly point remote at the xbox for best connection but it works.

hope this helps!

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

Killca_cze — Wed, 25 Nov 2020 06:45:16 GMT

Nice, gonna try tonight, but still for 4K settings with 120hz it still needs to update firmware of hdmi 2.0 to hdmi 2.1

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

Killca_cze — Thu, 26 Nov 2020 09:38:35 GMT

This works for the remote, nice! Thanks. So now just firmware update for 120hz settings with xbox

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

QuantumCommando — Thu, 26 Nov 2020 16:17:12 GMT

Hey everyone. Same issue here. Q90T with series X. Auto connect means no remote, then when you correct remote it gets rid of official Xbox icon on input choice.
As for the 4K 120 VRR a minor update came out to fix my tv a few days before Xbox launch day! IK on my older Samsung it wouldn’t always recognize those minor updates, would have to manually install with flash drive so maybe check the product support page.

looking forward to a fix for the series x remote though, Samsung! Thanks!

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

MrDre — Sun, 29 Nov 2020 16:01:29 GMT

This universal remote trick worked for my series X. the confusing part for me is that out of the box it was already working then stopped suddenly a few days ago.
Now re-running the setup has it working again, thanks!

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

Killca_cze — Sun, 29 Nov 2020 16:10:15 GMT

Maybe it was new update, i got it just few minutes ago, you maybe earlier

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

QuantumCommando — Mon, 30 Nov 2020 22:13:47 GMT

Thanks for the input but that is exactly the problem, that doesn’t work for us on the other two TV models.

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

Elkethus — Tue, 01 Dec 2020 02:12:51 GMT

Thank you @arigato this worked for my Xbox series X you are my hero

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

iBeMaq — Thu, 03 Dec 2020 03:34:00 GMT

@rinzler wrote:

Hi All,

I have a new xbox series X and as other posts have suggested I have updated to the latest firmware for my TV via usb (currently ver 1310.4)
So new xbox is now reconised when you plug in a hdmi and it assigns the correct (Xbox logo) icon but I'm no longer able to control the console via the Universal smart remote, Easy enough fix i thought but when you go to universal remote and set the console up for smart remote control which it correctly identifies and allows the remote to work correctly.

it then reverts the TV icon to the generic Game Console icon and not the xbox logo

Any one else having similar issues?

Yeah I’m having the same issue. I can’t seem to find a way to have auto game mode on and also have my my universal remote working at the same time.

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

Elkethus — Thu, 03 Dec 2020 03:53:26 GMT

try this it worked for me

This universal remote trick worked for my series X. the confusing part for me is that out of the box it was already working then stopped suddenly a few days ago.
Now re-running the setup has it working again, thanks!

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

Killca_cze — Thu, 03 Dec 2020 04:45:30 GMT

I would try to reapply game mode settings in xbox video settings, some times it works and if not, there is possible to activate game mode in TV settings directly in main settings menu go to -> general -> external device manager -> game mode.

Re: Issue with UE82NU8000 and Xbox Series X and smart remote control

VanDoorn350 — Tue, 08 Dec 2020 01:58:41 GMT

Same issue with my UN55KS8500 QLED. TV sees the Series X as a game console and remote does not work for navigating the Series X, but works for everything else perfectly fine. One X worked perfectly fine. Disappointed to not be able tonuse the TV remote like before.