topic Samsung Q70R TV turns on by itself in TV

Samsung Q70R TV turns on by itself

Alinux — Mon, 16 Nov 2020 17:41:45 GMT

Hi, I have two Q70R TVs, one 55'' (QE55Q70RATXXH) and one 65'' (QE65Q70RATXXH). When I turn either of the TVs off using the remote it turns back on by itself after 10-20 seconds about 60% of the times. I tried all the suggestions found here https://us.community.samsung.com/t5/Qled-and-Frame/Samsung-Q70R-TV-turns-on-by-itself/td-p/827155 and none of them fixes the issue.

I am running the latest firmware version on both TVs, one is connected only to the Wifi and cable TV, the other is connected via LAN cable, the cable TV and to my PS4.

It usually happens when I turn the TVs off after I use Netflix and Youtube apps on the TV for a longer time (more than a couple of minutes) and when it turns back on by itself the apps are closed and I am presented with whatever cable station was last used.

I repeat, I have TWO Q70R TVs bough months apart, one is the 55'' model and the other is 65'', both running the latest firmware, reset to factory defaults, disabled HDMI CEC, disabled remote control etc.

It seems this is a known problem and happens to a variety of Samsung Smart TVs. The thread in the link has 12 pages and counting.

Anyone found a solution to this?

Thanks!

Re: Samsung Q70R TV turns on by itself

DUMITRU79 — Mon, 16 Nov 2020 18:03:55 GMT

Any chance to be related to "Smarthings" app ? For a while , every time i was coming home from work , the TV would turn on by itself because i had installed the app on my phone and i've messed with it for a bit.

Re: Samsung Q70R TV turns on by itself

Alinux — Mon, 16 Nov 2020 18:58:54 GMT

Hi, I’ve only used the app to do the initial setup, I have it on my phone but I never use it.

Re: Samsung Q70R TV turns on by itself

Alinux — Tue, 02 Feb 2021 10:47:01 GMT

Also tried removing the batteries off both remotes and using the phone to shut down the tvs. Same problem. Also tried disabling smart features, same problem. Anyone else found a solution to this? Samsung support page gives me an error when I try to submit a support request... So, yeah...

Re: Samsung Q70R TV turns on by itself

SqzBox — Fri, 12 Mar 2021 21:04:02 GMT

I have the same issue with my Q70R. I use YouTube TV and have a Roku Box connected to the HDMI connection. I have to exit the YouTube TV app on the Roku Box before shutting it off or it will come back on again in about 20 seconds. It will do it occasionally even when I exit all the Roku app.

Re: Samsung Q70R TV turns on by itself

basarbulut — Tue, 13 Apr 2021 06:37:16 GMT

Hi Alinux. I had the same issue on my q70r tv. I have tried everything they say in the forums. But none of them are usefull. This is because the mainboard of the tv is buggy. I demanded Samsung Service to change my tv's mainboard. And then everything is good untill now.(6 months passed). It never turned on itself again.

Re: Samsung Q70R TV turns on by itself

Alinux — Tue, 13 Apr 2021 06:45:59 GMT

What are the chances of both tvs mainboards being defective? They are the same model, only different sizes and bought 8 months apart.

Re: Samsung Q70R TV turns on by itself

basarbulut — Tue, 13 Apr 2021 07:08:18 GMT

All mainboards of these series are buggy. There are thousands of people having the same issue. The service told me so.

Re: Samsung Q70R TV turns on by itself

SqzBox — Tue, 13 Apr 2021 12:30:34 GMT

How did you get them to agree to replace the main circuit board? I have multiple problems with my Q70r including slow wireless speed, lots of buffering when using Samsung apps, loss of sound that requires unplugging the TV, etc.

Re: Samsung Q70R TV turns on by itself

basarbulut — Tue, 13 Apr 2021 13:25:59 GMT

Believe me it was not easy. But they had to do so on my excessive insistence. They had to come and visit me several times. I never give up if I am right. At the end they saw that I am right.

Re: Samsung Q70R TV turns on by itself

Alinux — Tue, 13 Apr 2021 13:36:55 GMT

I added a support request in my Samsung account, hopefully my TVs are still covered by warranty. I was foolish to think this will be fixed in a firmware update. No more Samsung products for me in the future!

Re: Samsung Q70R TV turns on by itself

basarbulut — Tue, 13 Apr 2021 13:48:01 GMT

Don't think like that. I also thought like you. I really struggled a lot. Samsung devices are fine but in every country they have different service policies. The wort thing is that they think we are stupid. They bother us knowing that tv will not be repaired. ( stupid settings, firmware update, software update.....). They do know the real problem but they dont accept. So we struggle....

Re: Samsung Q70R TV turns on by itself

Alinux — Fri, 16 Apr 2021 09:24:50 GMT

Had a remote support session with a local Samsung support engineer, they remotely upgraded a main board component firmware, apparently it is a known issue. Will let you know if that fixes the problem.

Re: Samsung Q70R TV turns on by itself

SqzBox — Sat, 17 Apr 2021 14:59:37 GMT

How do you set up a remote session? On the Samsung website, it doesn't show an option for a remote session, only an in-home visit.

Re: Samsung Q70R TV turns on by itself

Alinux — Wed, 05 May 2021 08:50:27 GMT

I can confirm that the problem is solved. After the Samsung technician upgraded the main board component firmware remotely the problems appear to be gone.

Re: Samsung Q70R TV turns on by itself

HarryB3 — Mon, 16 Aug 2021 04:35:13 GMT

Do we need to call support to set up this remote session?

Re: Samsung Q70R TV turns on by itself

Scott33 — Sat, 14 Oct 2023 16:25:24 GMT

I’ve had this issue like a lot of u . Today trying to fix I may have on accident came up with a solution. I tried unplugging and then holding down the power button for 30 sec, didn’t work . So then I hit the bouton repeatedly probably 20 straight times. The tv was on after all that and I then hit one more time and then it turned off and stayed. All I can say is it was very frustrating and how great it feels to have fixed the problem. I hope this works for others as it seems to b a big problem . Feel free to thank me if it works for u . I want to b famous lol.

good luck all