topic Re: YouTube displays black screen instead of playing selected video in TV

YouTube displays black screen instead of playing selected video

naskew — Sun, 08 Nov 2020 13:05:51 GMT

Model QE65Q95TALXXN. When I go into the YouTube app lately it seems that the search pages of YouTube work fine, but when you select a video to play you just get a black screen.

Tried logging out of the account and back in
Tried reinstalling the YouTube app
Tried turning the TV off and back on again
Tried logging in as a different user
Tried watching the same video on other devices on the same network and had no problemsTV About with YouTube behind

Re: YouTube displays black screen instead of playing selected video

DUMITRU79 — Sun, 08 Nov 2020 13:08:50 GMT

See if resetting your TV will fix the problem.

Re: YouTube displays black screen instead of playing selected video

Aklima — Sun, 08 Nov 2020 13:15:17 GMT

Hi,
please go to ur youtube settings and click on general and click the option for appearance. I think you changed the setting to dark theme.

Re: YouTube displays black screen instead of playing selected video

naskew — Sun, 08 Nov 2020 13:59:09 GMT

Thanks for the tip. Do you mean the factory reset? But that means I lose all my installation settings for all the devices. I lose all my scheduled recording slots, my network settings, user settings, paired devices? I mean I can try it but if that is the solution and I have to do this every few months, it is going to become quite frustrating very soon.

Re: YouTube displays black screen instead of playing selected video

DUMITRU79 — Sun, 08 Nov 2020 14:12:43 GMT

Yes , that would be the case. You'd lose all the settings.

Re: YouTube displays black screen instead of playing selected video

naskew — Sun, 08 Nov 2020 15:22:00 GMT

I could not find a theme setting but good news anyway I found something else and I'll post that.

Re: YouTube displays black screen instead of playing selected video

naskew — Sun, 08 Nov 2020 15:27:40 GMT

Well good news, I made it work again. I found that the YouTube application has its own reset option as shown in the picture. You do lose the connected devices and have to reconnect but that is so much less painful than having to reset the entire television. So if anyone else gets the same issue as me, please try this first.

Re: Re: YouTube displays black screen instead of playing selected video

Aklima — Sun, 08 Nov 2020 21:36:21 GMT

No you won't. It just the theme setting like you will have for ur phone. It will go back to white theme instead of black. Just have a look an see if you changed it. You shouldn't lose anything

Re: YouTube displays black screen instead of playing selected video

dracula78 — Thu, 07 Jan 2021 01:05:07 GMT

Having exactly the same issue: everything in the app works fine except the actual video playback, which results in an entirely black screen.

I have reinstalled the app (via SmartHub Apps), I have reset the app (via the settings you mentioned above), I have used a different YouTube account or even guest mode... Nothing makes a difference.

I'm quite sure nothing on my end changed that causes this, so I'm now desperately waiting for the next update on their end, and meanwhile sending daily feedback... 😞

Re: YouTube displays black screen instead of playing selected video

Gund — Thu, 07 Jan 2021 16:28:47 GMT

I have exactly the same problem. Everything works fine at youtube application but the video is not playing, i end up with a black screen.

I did reset smarthub and tv a couple of times. Everytime youtube plays videos properly for a couple of times but sometimes after 1-2 videos, sometimes after 7-8 videos, I end up with the same problem. I am fed up entering mail adresses and passwords.

I am expecting a solution from samsung or youtube. My tv is not old, i have a UE55KS9500, it is quite new model. I have difficulties to understand why this is happening.

samsung support connected to my tv remotely and made a reset from service menu, that ended up same as before.

Re: YouTube displays black screen instead of playing selected video

GoranHR — Sun, 31 Jan 2021 08:42:44 GMT

Samsing UE65KS7650 have same problem lately. Youtube give full black screen. All other app on TV work fine, even youtube kids, but original YT give black screen.

Last update was long ago and this TV series are not updating anymore. Model is 2016/17 Quantum dot series and price was 2000 €.

Samsung simply want you to buy new TV, new few thousand €.

😀🙋‍♂️

Re: YouTube displays black screen instead of playing selected video

dracula78 — Sun, 31 Jan 2021 11:02:41 GMT

For me, the problem got fixed upon the next youtube app update. Note that it's only a remote web app that they update, which gets loaded in the YouTube app on your TV.

https://support.google.com/youtube/thread/91470522?hl=en

Re: YouTube displays black screen instead of playing selected video

Aslatts1995 — Wed, 21 Apr 2021 11:33:32 GMT

Thank you for posting this comment. My dad's tv had the same issue (black screen when playing videos) and resetting the app worked.

Re: YouTube displays black screen instead of playing selected video

Epaminondas — Wed, 18 Aug 2021 11:45:16 GMT

TV Model UE65NU8005TXXC (It’s a 4K 65” Smart TV, purchased in Spain in 2019).

Since a month ago, when I select a video from YT, the screen goes black. (The rest of the apps work OK). I can get it back to work (sometimes) by a) Reinstalling the app or b) Resetting YouTube. Sometimes it works for a day, sometimes a few hours.

I am utterly frustrated. I have searched the net widely and have tried everything except an exorcism! I even keep a log of my attempts to solve this.

I contacted Samsung and they reset the TV remotely. That even worsened the problem and made it more frequent. Today I have contacted a local Samsung Service and, upon hearing about the kind of problem I have, they told me they could change the TV’s motherboard, but they could not guarantee this would solve the issue, as it seemed most strange. It doesn’t seem an uncommon problem to me as the Internet is full of proposed solutions to this problem. Please help!

Re: YouTube displays black screen instead of playing selected video

Sinaneissi — Sat, 21 Aug 2021 13:44:56 GMT

I have the same exact problem on a 2019 65 inch nu8000 model. YouTube works but when i select a video it doesn't play and I end up with a black screen. I have tried everything from reinstalling the app multiple times to resetting the TV which only seems to solve the problem for a day or two. The only cause for this problem that I can think of is the recent YouTube app update. So I am now waiting for the next YouTube app update to see if it will solve the issue.

Re: YouTube displays black screen instead of playing selected video

Epaminondas — Sat, 21 Aug 2021 15:16:56 GMT

Thank you for your feedback! Do you know if there is any possibility of rolling back to the previous YT app? I know a new app update might take years.

Re: YouTube displays black screen instead of playing selected video

Sinaneissi — Sun, 22 Aug 2021 04:03:25 GMT

I am not sure if rollback is possible, however I have found a temporary fix by changing the language in YouTube settings. This seems to work for a while before the black screen is back.

Re: YouTube displays black screen instead of playing selected video

Epaminondas — Sun, 22 Aug 2021 07:32:13 GMT

I will try it, but I am skeptical. Since I bought the TV, the system language has been in Spanish and my YT language, English (US). This has not proved a problem until a month ago. But I am willing to try anything. Thanks!

Re: YouTube displays black screen instead of playing selected video

BamaBlitz — Fri, 10 Sep 2021 16:45:22 GMT

I am having the exact same issue recently. Was working great until today. I have the a Samsung Q80 Series 75" Just bought it last year. I am very frustrated as every APP works fine and YouTube TV works until you select a channel and it goes completely black. They really need to fix this issue!!!!! Any help is greatly appreciated, I have tried everything but cannot get it to work properly.

Re: YouTube displays black screen instead of playing selected video

Epaminondas — Sat, 11 Sep 2021 10:01:08 GMT

If it helps and gives you some hope, after trying absolutely everything and having given up after more than a month, it seems to have fixed itself. ??? There has not been any upgrades or new YT apps. This is very baffling!