topic Re: ERROR_MODEL_BIND in TV

ERROR_MODEL_BIND

Annie98 — Thu, 04 Jan 2018 11:41:39 GMT

My Samsung Smart TV UE46EH5300 suddenly refused to connect to the internet, displaying the error message ERROR_MODEL_BIND. What should I do?

Re: ERROR_MODEL_BIND

AntS — Thu, 04 Jan 2018 14:17:15 GMT

Hi @Annie98. :robothappy:

Are you able to try each of the below steps to see if one of them sorts it for you, and let us know how it goes?

1) Smart Hub Reset

2) Soft Reset of the TV (Menu > Support > Self Diagnosis > Reset)

3) Reset Router (Rather than use the reset button on the router, turn off the router at the mains and unplug in this case.)

4) Change the DNS Servers (Menu > Network > Network Settings > IP Settings > DNS settings > Enter Manually. Enter 8.8.8.8 or 8.8.4.4. and then Save)

5) Try with both wired LAN and Wi-Fi

Re: ERROR_MODEL_BIND

Annie98 — Thu, 04 Jan 2018 15:42:54 GMT

I tried everything you said, doesn't work, it still shows ERROR_MODEL_BIND

Re: ERROR_MODEL_BIND

AntS — Thu, 04 Jan 2018 16:21:23 GMT

Thanks for giving it a go @Annie98.

Can you send me a PM with the following information?

Full software version of your TV (E.g. ‘T-ECPDEUC 2022.2’, it'll be in Menu > Support > Contact Samsung.)
The Internet Service Provider you’re using.
A picture of your SmartHub information screen. (Open the SmartHub, then on the remote press the Fast Forward button followed by 2, 8, 1)

I'll add your details to the investigation my TV Tech colleagues have got on this one.

Re: ERROR_MODEL_BIND

Sarajo — Thu, 04 Jan 2018 18:26:14 GMT

I have the same problem and have tried all the same steps a number of times with no luck - can you help me too

Re: ERROR_MODEL_BIND

AntS — Fri, 05 Jan 2018 13:17:45 GMT

Hi @Sarajo. :robothappy:

Can you send me a PM with the same information requested in my post above?

Edit: And also your TV's model code too, please! :robothappy:

Re: ERROR_MODEL_BIND

Tmt — Mon, 08 Jan 2018 02:09:09 GMT

Any resolution? Jan 7, 2018 SAME ERROR MESSAGE FOR TWO DAYS

Re: ERROR_MODEL_BIND

Roons — Wed, 10 Jan 2018 15:53:34 GMT

I have the error message ERROR_MODEL_BIND when trying to connect to Netflix. I've tried the fixes suggested but this isn't working. Any suggestions? We've had the problem since 31/12/17.

Re: ERROR_MODEL_BIND

Tiff — Thu, 11 Jan 2018 17:07:12 GMT

Hi, I'e been getting the ERROR_MODEL_BIND message for a couple of weeks and vannot connect to the internet. Please help!

Re: ERROR_MODEL_BIND

paul1277 — Thu, 11 Jan 2018 17:09:36 GMT

@Tmt wrote:
Any resolution? Jan 7, 2018 SAME ERROR MESSAGE FOR TWO DAYS

Sounds like a fault, I would get your retailer to sort it.

Re: ERROR_MODEL_BIND

ChrisM — Thu, 11 Jan 2018 17:15:29 GMT

Hi all.

There is a software update to 2008.0 or later but this is only available from the Samsung website page for your TV as a download to USB. Could you try to install this and let us know if this solves the problem?

Re: ERROR_MODEL_BIND

paul1277 — Thu, 11 Jan 2018 17:17:13 GMT

@Tiff wrote:
Hi, I'e been getting the ERROR_MODEL_BIND message for a couple of weeks and vannot connect to the internet. Please help!

If it worked OK when you first got it and then stopped working then it does look like a fault. If it's less than 30 day's old ask for a replacement or refund. If over ask for a repair.

Re: ERROR_MODEL_BIND

paul1277 — Thu, 11 Jan 2018 17:22:54 GMT

@ChrisM wrote:
Hi all.

There is a software update to 2008.0 or later but this is only available from the Samsung website page for your TV as a download to USB. Could you try to install this and let us know if this solves the problem?

Why does Samsung not update the TV's using the over the air auto method? It would be far easier for your customers. Also I would have thought Samsung would know if the update will fix the issue!

Re: ERROR_MODEL_BIND

Tiff — Thu, 11 Jan 2018 17:51:06 GMT

I've had it for years and its worked fine. Just the last two weeks we've had this error. When you say ask for a repair, where do I go for that?

Re: ERROR_MODEL_BIND

paul1277 — Thu, 11 Jan 2018 17:57:30 GMT

@Tiff wrote:
Hi
I've had it for years and its worked fine. Just the last two weeks we've had this error. When you say ask for a repair, where do I go for that?

I think best bet is Samsung Support, but it sounds like a fault, unless you have updated the firm ware which caused it.

Re: ERROR_MODEL_BIND

Tiff — Thu, 11 Jan 2018 18:11:26 GMT

The only updates I've ever done are the automatic updates that pop up. I thought this was Samsung Support. Is it not?

Re: ERROR_MODEL_BIND

paul1277 — Thu, 11 Jan 2018 18:15:45 GMT

@Tiff wrote:
The only updates I've ever done are the automatic updates that pop up. I thought this was Samsung Support. Is it not?

No this is Samsung forums. I am another owner. The moderators are from Samsung

Re: ERROR_MODEL_BIND

Tiff — Thu, 11 Jan 2018 18:52:27 GMT

Do you have this fault too?

Re: ERROR_MODEL_BIND

Pino59 — Fri, 12 Jan 2018 16:27:24 GMT

I have the same problem (ERROR_MODEL_BIND) with my UE46ES63000, what should I do to solve it?

Thanks in advance.

Giuseppe

Re: ERROR_MODEL_BIND

Tv12 — Fri, 12 Jan 2018 17:38:24 GMT

I have exactly the same problem with the same model of TV but I have had my TV for almost 5 years and it has never been able to connect to the internet.

I contacted Samsung support but their offices are based in the Philippines and the guy on the phone could barely speak English.

Are there any other Samsung telephone numbers to register a complaint for this problem as it’s obviously more common than I thought?