KS7000 judder and artefacts

N1tr0sOx1d3 — Sat, 31 Dec 2016 10:16:08 GMT

Dear Samsung/Community

I bought the UK KS7000 TV on Christmas Eve.

The image as absolutley stunning and gaming running at 60fps is a pure joy. However I am experiencing major judder in game mode on 30fps games or around that figure.

Also when I watch Amazon Prime native TV app in 4K HDR with Auto Motion set to Auto I am getting bad artefacts.

Please find links below of what I am currently experiencing. Could you please tell me if this is the norm for this TV set or if I have a dud? As of now I'm at a loss if I'm overily sensitive or there is indeed an issue:

Below are perfect examples of what I'm seeing.
This is with native TV YouTube app with auto motion set to auto.

You'll notice with 24fps / 25 fps / 30 fps I get bad artefacts towards edges of screen where literally the image breaks up:

24fps Judder test: https://www.youtube.com/watch?v=s4sn9c2vxRE
25fps Judder test: https://www.youtube.com/watch?v=nqRh7yAAUHE
30fps Judder test: https://www.youtube.com/watch?v=rwyn0gPuO80
60fps Judder test: https://www.youtube.com/watch?v=iaukqXKfrLU

These were played from Robert Smits youtube uploads @ https://www.youtube.com/user/BitPusher321

Are you experiencing the same?
Please bear in mind I get these artefacts in 4K HDR version of the Grand Tour on Amazon when they are driving through the desert on the opening sequence.

I DO NOT get these artefacts when in game mode but I get judder from the aforementioned games.

Below are YouTube recordings of what I'm currently experiencing with the KS7000.

Any game that runs @ or around 60fps looks and runs buttery smooth. Very happy!!

Any game that runs @ around 30fps and the image judders to the point of being unacceptable.

Battlefront @ 60 fps: https://www.youtube.com/watch?v=CKU5p3ZSKUk
Dishonored DE @ 30 fps: https://www.youtube.com/watch?v=2Dwx8mtU_gI
Deus Ex MD @ 30 fps (recorded @ 60fps): https://www.youtube.com/watch?v=IhiEbxCRbWQ
Deus Ex MD @ 30fps (recorded @ 30fps): https://www.youtube.com/watch?v=YgasZXZPNYE

As stated above any game at 60fps is glorious.
Any game @ 30fps such as GTAV, Deus Ex, Dishonored, Bloodborne etc look totally horrendous.

Anybody else experiencing this? Is this a dud panel or should I be putting my expectations in check?

This is with recommended settings, in game mode. Outside of game mode Auto motion displays very bad artefacts and controller lag is terrible.

*** Important point. Any pausing you see IS NOT the TV its my Galaxy S6 phone pausing. Concentrate only on the judder please.

Re: KS7000 judder and artefacts

Fab101 — Wed, 04 Jan 2017 07:59:04 GMT

I have the same issue and would like to hear about it from Samsung.

Re: KS7000 judder and artefacts

MyPetFrog — Thu, 30 Mar 2017 00:07:10 GMT

Any updates on this? Just got TV and experiencing similar things although not tried gaming yet. Thanks

Re: KS7000 judder and artefacts

SonicBjork — Wed, 07 Mar 2018 07:46:07 GMT

HiI

I am experiencing these judder/artifacts. Did anyone find a fix for it?

Re: KS7000 judder and artefacts

Phil12 — Fri, 20 Apr 2018 10:03:51 GMT

Worth reading this post here perhaps, as Samsung are saying their TVs are that poorly designed they have to drop frames as their software/hardware can't keep up, so it isn't a fault, it's normal for their TVs.

My next TV will not be a Samsung.

QLED QE55 Q8C - Image judder

Regards

Phil

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