topic Re: QE50Q60TAUXXU Sound Issue (Bubbling?) in TV

QE50Q60TAUXXU Sound Issue At Low Volume (Like wind blowing)

CoatesieUK — Wed, 11 Nov 2020 16:42:16 GMT

I purchased the above set on Friday and all seems ok apart from one issue with the sound - when there is either no or little sound being broadcasr in the program / film being watched there is a definite 'wind blowing' sound coming through the speakers. When I mute then the sound disaooears - has anyone else encountered this issue?

Many thanks

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

Joe2020 — Wed, 15 Jul 2020 19:04:19 GMT

Yeah, just got this TV and certainly have this issue. Have you received any advice??

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

CoatesieUK — Wed, 15 Jul 2020 20:51:51 GMT

Hi Joe

No, nothing so I logged it as a fault with Samsung and an engineer is coming out next Thursday to take a look.

I thought I was going mad but then saw one other person describing the same issue (probably more accurately as it sounding like wind).

Will let you know what the outcome is, but definitely worth reporting it as a fault (I got a call to book the appointment within half hour of filling out the form on the Samsung site) as will be covered by the warranty.

Cheers

Ian..

Re: Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

CoatesieUK — Thu, 23 Jul 2020 12:33:26 GMT

Hi Joe

Engineers have been and are coming back in a couple of weeks to fit new speakers. If that's not the issue then it could be the main board.

Would recommend logging it as an issue with Samsung if it's under warranty.

Ian..

Re: Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

Joe2020 — Thu, 23 Jul 2020 13:25:10 GMT

Will do, thank you for letting me know

Re: Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

kanel71 — Sun, 02 Aug 2020 09:39:17 GMT

We’ve got exactly the same problem. Last week the engineer fitted new speakers but that made no difference. This week we’ve had a new motherboard and that hasn’t worked either. Engineer rang his office and they are now saying it is a software issue that Samsung are aware of and are working on a fix. Can’t say I’m convinced but we will have to wait and see.

Re: Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

CoatesieUK — Sun, 09 Aug 2020 22:25:52 GMT

I've noticed there is a software update on the Samsung website (1304.1, my set is currently 1302) which annoyingly isn't showing up when trying to update via the TV itself. I may have a go at installing via USB and see if it fixes it.

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

CoatesieUK — Fri, 14 Aug 2020 11:57:28 GMT

This is getting to be a major annoyance now. Installed the firmware update, no difference. Engineers came yesterday and as I was working they replaced the speakers whilst my wife was there. 20 minutes later I heard them leave. Excellent! Asides from the fact that when I went to the TV and switched it on they clearly had not remedied the issue (they even said they had a new main board to fit if replacing the speakers didn't work). They didn't bother to ask me or my wife to check, just replaced and left. Then in the evening I get an email from Samsung delighted in the fact that my repair had been complete! So, they are coming back again next week.

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

kanel71 — Wed, 19 Aug 2020 07:18:36 GMT

We’ve reached the end of the road with ours. Samsung don’t know what else to do so it’s going back to Currys and we’re getting a refund.

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

Nige1 — Wed, 19 Aug 2020 12:30:26 GMT

I have the same issue, engineer is coming next week with speakers and board but this doesn't make good reading 😕

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

CoatesieUK — Fri, 21 Aug 2020 10:51:46 GMT

They came back again yesterday, replaced the main board, no difference. I've contacted the supplier and they've told me to contact Samsung to get an "uplift reference number" to enable them to either replace or give a full refund. I will do this today and will do some research into a different model or supplier largely due to the fact that the price dropped by £200 3 weeks after I bought it, so would prefer a full refund and to be quite honest I just don't want to have the same issue on a replacement.

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

MrBlueFox — Sat, 12 Sep 2020 11:18:46 GMT

Also suffering with this. Raised a call and was told “yes engineers are aware, please check back in a week”

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

CoatesieUK — Sat, 19 Sep 2020 12:00:43 GMT

So, Samsung said to go the supplier, supplier said to go back to Samsung and ask for an uplift reference number to enable them to refund or replace. Samsung say they cannot give an uplift number due to the time that has passed and I am expecting a call from their resolution team in the next 48 hours.

Interestingly they said they were aware of the issue as it's a new TV. Well, get it resolved then!

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

MrBlueFox — Fri, 02 Oct 2020 10:03:32 GMT

They've also replaced my speakers and mainboard now - and lo! Problem still exists!! lol

Re: Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

CoatesieUK — Fri, 02 Oct 2020 11:07:29 GMT

Resolution team were to call me within 48 hours..... now been 2 weeks!

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

Cairnsyyy — Fri, 02 Oct 2020 22:29:53 GMT

I also just bought this TV and have the same problem.

I’ve updated the software but have the same issue. I’m not keen on getting them out and replacing the speakers and mainboard if it doesn’t fix the problem.

guess I’ll have to call them tomorrow .

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

Cairnsyyy — Sat, 03 Oct 2020 10:10:14 GMT

Update; I’ve returned the tv and got a refund. It’s a known issue and sadly there is currently no fix 😞

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

MrBlueFox — Tue, 06 Oct 2020 17:45:36 GMT

Who did you talk to? I got this...

they don’t do refunds apparently??!

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

Dhruv1 — Wed, 14 Oct 2020 19:17:19 GMT

*Edit

Secured refund. Deleted account.

Re: QE50Q60TAUXXU Sound Issue (Bubbling?)

MrBlueFox — Wed, 07 Oct 2020 13:50:34 GMT

As per other thread updates this is not a known issue to Samsung across any model. An engineer is due to visit to investigate