topic Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off? in TV

2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

Pulcina79 — Fri, 05 Jun 2020 16:24:10 GMT

Help please: when we unboxed the new TV there was no screen protector to peel off, only the ones on the side and edges. I found it quite unusual. Now I wonder if there is indeed a protective plastic sheet on the TV screen and if it could be the one shown in the picture below. Shall I leave it be? It seems pretty unusual that the screen has this edge. Many thanks for the help.is this a screen protector we need to peel off?

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

TessM — Fri, 05 Jun 2020 17:28:22 GMT

Hi @Pulcina79 ,

There is usually a plastic covering to protect the TV. I would recommend not to peeling this one off as this is meant to protect the TV screen.

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

Pulcina79 — Fri, 05 Jun 2020 18:35:39 GMT

Thank you very much!

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

srvo — Fri, 05 Jun 2020 19:55:14 GMT

I have the same TV and the same question. Part of me feels like I shouldn't remove it, but it seems odd that a TV with such attention to detail on the design would have this plastic film that doesn't quite fit to the edges. Also my screen has a matte look to it. I don't know if that's on purpose to prevent reflections or if it's because it needs to be removed...

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

bbwest — Sat, 04 Jul 2020 17:14:42 GMT

did you ever get an answer. that is just like mine on my new tv. did you remove. One youtube says to do so and others say do not!

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

bbwest — Sat, 04 Jul 2020 17:16:15 GMT

Hi. did you ever get another answer to this? I have chatted with samsung 2 times about it and one said take it off and the other said not to. HOW can a company NOT KNOW their own product? Please let me know what you did in the end. Yours looks just like mine.

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

jayh89 — Sun, 05 Jul 2020 16:26:23 GMT

Hey. You absolutely do peel this off. It protects it in transport only. For example, mine came with the plastic sheet on it but also a big barcode on the plastic sheet in the centre. Was I meant to keep the sheet on and watch through a barcode? Of course not. Remove it and enjoy the proper picture! Think when you get a new phone, it comes with a plastic sheet, that you remove!

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

srvo — Sun, 05 Jul 2020 16:30:04 GMT

When I contacted Samsung they said to leave it on as it's the 'anti reflective' coating. They said if it needs to be peeled off then it would have a blue tab on it. Mine didn't have a tab on it, however mine was ex-display so I didn't know if the tab was missing or if there was another film that had already been removed. I've left it on to play it safe.

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

jayh89 — Sun, 05 Jul 2020 16:31:57 GMT

Watch this video. It sums it up perfectly https://www.avforums.com/threads/sticker-in-the-middle-55q70r.2291204/

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

Pulcina79 — Sun, 05 Jul 2020 21:24:05 GMT

Hi, in the end I did not remove it. I think it's anti reflex coating - although at first I thought it couldn't be: it looks too shabby. I tried seeing if it was coming off but it seemed pretty stuck, so I let it be.

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

K702 — Tue, 21 Jul 2020 17:20:11 GMT

Hello @pulcina79,

Just bought the TV today, and same question : Do I remove this film or not ? .. Well, I guess I won't remove it since it seems pretty stuck, tried to see if it was coming off but it didn't. Theyy should add some note in the user manual to let customers know about it!

Even with that film the image quality seems very clear, but I have some light reflection which I assume is normal since this is not a high end TV.

Anyway, thank you for your feedback!

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

InfectiouSmile1 — Sun, 16 Aug 2020 10:43:43 GMT

We received our TV on Friday....partner saw a corner of film on the screen lifting off & proceeded to peel this morning...definitely shouldn’t have done. Tears, swear words, absolutely gutted. We spent a lot of money on this tv & now await a repair quote, & the 1 year warranty is now void. Sense the atmosphere in our house today....Really feel Samsung should make this more known/obvious that the film should absolutely not be removed!!! 2 day old TV ruined, & would not be surprised if the repair costs half as much as the TV which we cannot afford 😭 Bad design, it peeled away pretty easy at first so I suspect it’s a mistake many customers may make. Be warned!!!!

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

srvo — Mon, 17 Aug 2020 08:48:03 GMT

That's what I feared! Thanks for confirming that this film should not be removed (even if it was in the hardest way possible 🤢). I've been itching to peel this film off ever since I got the tv and I'm amazed I've resisted this long. I'm sure glad I did though! I hope Samsung read this thread and do the following...

- Improve the fit of the film so that it goes all the way to the edge and doesn't look removable

- Include clear instructions that this film should never be removed

- Replace/repair InfectiouSmile1 's tv for free

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

BruceM4 — Mon, 14 Sep 2020 14:23:28 GMT

PEEL OFF the screen protective film, based on 2020 QN65Q90T QLED

Samsung QLED buyers, you need to PEEL OFF the screen protective film where a couple of small barcodes are placed. This is a very thin & very outer one (like food warps). Samsung Manual doesn't describe this & confusing messages on the net. So the installation would be; 1. Take it out from the box & place it where you want to put it 2. peel off two plastic (white) protectors on each side of the screen 3. peel off the outer screen protector, where you see the barcode stickers on the screen This will enhance the black level, light reflection, and total quality of images. For me, it was eye-opening & making a huge difference.

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

Jj232 — Sun, 11 Oct 2020 19:15:22 GMT

How much was repair, if you don’t mind me asking? We had bubbles in ours and so thought it was meant to come off

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

PorkChopKid — Tue, 13 Oct 2020 09:42:23 GMT

*** DO NOT REMOVE THIS FILM *** I did and it destroyed the TV! Here is a video about the end result....

https://www.youtube.com/watch?v=htsLNkLjLvA

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

DeniseMaurer — Fri, 13 Nov 2020 06:03:34 GMT

Did the same thing. I hope everyone reads through this thread. Were you able to have it repaired reasonably?

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

Screenprotector — Sun, 22 Nov 2020 15:22:53 GMT

I did remove the protector shield (big mistake) on my QLED 58" tv that

purchased week ago, and now the screen is just white with sounds.

Such a technology that the screen depends on the plastic shield.

I've put the plastic cover back (ugly) with Scotch tape and voila, picture is back.

Now can't find any answer from Samsung, or authorized repair shop near by.

Samsung, help please!

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

Holtey — Sat, 28 Nov 2020 18:43:16 GMT

Just bought the Q70T 55inch, bought it Thursday turned it on Friday screen peeled off half way then realised the screen was white. We took it back to Worten in Tenerife and they pulled it all off, all ripped and put it back in the box. They asked could we speak Spanish we said no, they said take it away and phone Samsung Monday, stood there 4hours completely ignored us. The worst customer service ever. To be completely honest what company with produce such a poor product.

Re: 2020 Q60T QLED TV (UK) - Does it come with a Screen Protective film that needs to be peeled off?

Members_bvWETCn — Sat, 19 Dec 2020 19:35:40 GMT

Horrible.... I don't understand, why is allowed stick the foil like that?? Samsung should be cover it under plastic not leave like that!!! Really I'm disappointed... we started peeled off.... why they didn't write do no do it?? It is huge company with really strange foil on screen.... it should be clear information about it!!!!!! SAMSUNG shame on you!!!