discussione Re: Problems with Samsung Smart TV UE55D6500 vsxzg in TV

Problems with Samsung Smart TV UE55D6500 vsxzg

ElsRlloyd — Mon, 05 Jun 2017 18:21:39 GMT

I have been told my SMART TV's current Version: 001010 needs and upgrate hence why I cannot browse on the internet, everytime I try to search something on google it says server not found, even though the internet connection works fine. I have been told that I would need to updgrade it by downloading the new version into a formated USB and download it into the computer however this could "destroy" the system, has anybody done this or has any sugestions. I feel like I bought a great TV that now is useless, also I got a message from You tube to say that in a few months I won't be able to use the app.

Is there any other way to make the TV up to date, so I can browse etc.

On a second point It has several times switched itself on at night and it seems to be changing channels alone.....really freaky, seems to be radio channels, what seems to be the problem with this?

Thanks for your help?

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

KellyM — Tue, 06 Jun 2017 15:03:52 GMT

Hi @ElsRlloyd,

We recommend installing the latest software update via USB. You can download the Upgrade File (USB Type) and the Upgrade Guide from our website here.

Let us know if this helps.

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

ElsRlloyd — Mon, 12 Jun 2017 22:11:57 GMT

Hello Kelly,

Thank you so much for your help, I followed the instructions and upgraded the software to the current version which displays it as 001028, so software upgrade was successful, thank you. However when I go Smart Hub and search for a webpage on Google using the web browser it comes back with the results, so it is connecting to the server and interenet is working fine but when I try and go to to a specific page it comes back with "Server not found" on some pages, on others it loads up, if I try to sign in on g-mail for example it comes up with server not found and on BBC Sports I can navigate. Could it be this foult hasn't got anything go do with the software upgrade?? Just an incorrect setting. Plus when the Server not found message comes up next to the browser address a lock appears.........

I wonder if any of this makes sense and anyone can help me with this issue, I really would appreciate it. Thanks.

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

KellyM — Wed, 14 Jun 2017 09:14:40 GMT

We're happy to hear the software installation was a success! Has this helped prevent the TV switching itself on and changing channels?

In regards to the Web Browser, we're unable to guarantee the support of all web pages. It's possible that the pages that require a secure sign in are not supported - this is a limitation of the browser.

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

ElsRlloyd — Sun, 02 Jul 2017 07:45:23 GMT

Thank you for your help, the upload has helped with the switching on of the Tv and programs.

In order to browse, go on applications like Netflix, You Tube etc what would you recommend we do, buy an amazon firestick, or would you recommend something else?

Thank you.

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

Dovz — Mon, 18 Sep 2017 14:08:19 GMT

I have the same problem with Ua46es6200 server not found

I'm install the latest version

A Internet work fine

Best regards

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

doff — Mon, 04 Dec 2017 09:12:46 GMT

Hi,

yesterday, I've updated my UE46D8000 with an usb stick, version is now 001033.

I've the tried to go in "smart TV" menu, then use the internet browser. To any HTTP web site, the browsing works fine.

Each time I'm trying to go on a HTTPS website, I get the "no server found" message.

I've done a tcpdump on my router, and the https on port 443 is done well. But it drops after a few packet exchange.

I suspect the root certificate included in the browser are outdated.

How do we get this working ? As obviously, we have no access to the browser config.

Regards

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

pwaldo51 — Fri, 01 Jun 2018 21:33:07 GMT

Please is there an answer to the prior question as I am stuck with a similar problem. Google website works fine but any link I try gives message 'Server Not Found' - most unsatisfactory.

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

ChrisM — Sat, 02 Jun 2018 10:25:06 GMT

What's the model code and software version of your TV @pwaldo51?

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

pwaldo51 — Sat, 02 Jun 2018 21:50:43 GMT

@ChrisM wrote:
What's the model code and software version of your TV @pwaldo51?

Tv is UE40ES5500 - not sure of software version but it says it is up to date - where do I find that?

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

AndrewL — Sun, 03 Jun 2018 10:01:11 GMT

@pwaldo51 You can go to Menu > Support > Software Update > Current Version to find the existing software on your TV. The most recent version available for download is ver 2008.0, available for download via the following link: http://www.samsung.com/uk/support/model/UE40ES5500KXXU.

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

pwaldo51 — Sun, 03 Jun 2018 15:23:27 GMT

I am on version 002007 - when I try to get an update online from the TV it says - there are no new updates available. Does this mean that 2008 is not compatible with the TV or is the only way to achieve this via a USB? Thank you for your guidance.

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

CarlH — Sun, 03 Jun 2018 15:29:26 GMT

I recommend giving the USB method a try, @pwaldo51. Do you have a spare memory stick you could use?

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

paul1111 — Sun, 03 Jun 2018 15:47:03 GMT

@pwaldo51 wrote:
I am on version 002007 - when I try to get an update online from the TV it says - there are no new updates available. Does this mean that 2008 is not compatible with the TV or is the only way to achieve this via a USB? Thank you for your guidance.

I find it odd that over air update is always ages behind the USB update. Why is this as I am sure it would be easier for everyone if the USB update was also over air at the same time. Just a thought.

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

Mariyana21 — Thu, 27 Dec 2018 16:18:21 GMT

Hello All,

Here's the same problem with UE32D6510WS. The network settings are ok. There is a working cable connection also the wi-fi is set. All the applications are working exept the browser. It executes the search but then all the links end up as SERVER NOT FOUND. I have tried factory reset , updates, the DNS set to 8-8-8-8 but still nothing!

Does anyone have already a solution?

Thanks a lot !

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

Mariyana21 — Thu, 27 Dec 2018 16:19:02 GMT

Hello All,

Does anyone have already a solution?

Thanks a lot !

@ElsRlloyd wrote:
I have been told my SMART TV's current Version: 001010 needs and upgrate hence why I cannot browse on the internet, everytime I try to search something on google it says server not found, even though the internet connection works fine. I have been told that I would need to updgrade it by downloading the new version into a formated USB and download it into the computer however this could "destroy" the system, has anybody done this or has any sugestions. I feel like I bought a great TV that now is useless, also I got a message from You tube to say that in a few months I won't be able to use the app.
Is there any other way to make the TV up to date, so I can browse etc.

On a second point It has several times switched itself on at night and it seems to be changing channels alone.....really freaky, seems to be radio channels, what seems to be the problem with this?

Thanks for your help?

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

Jetsman28 — Thu, 21 Mar 2019 00:30:04 GMT

Your reccomendation is completely useless for most of us at least.

The browser is the problem period. updating does not fix the issue at least with my UN60D8000. When I bought it in 2012 it cost me over $2500. And yes Im on the latest 2015 firmware 1034.

Its pathetic that the problem is being ignored for some reason. Whether this is a by accident, lack of customer support, or by design to try to get customers to upgrade to a newer tv is the big question. And the fact that people with newer models are having the same issue makes the question far more relevent. Why isnt Samsung fixing their browser? They eliminated the options of using Firefox and IE yet they wont fix the browser for us?

I figured out what the problem by messing around with the browser for a while.

The problem is the supplied browser refuses to recognize any address with https in the address string. It does work with all http addresses yet it is impossible to type in http in the address string as an "s" is automatically added even if you type in manually.

Example:

Manually enter

http://www.msn.com/

Broswer Automatically changes to

https://www.msn.com/

As stated before https addresses will not work. And I cant get to msn.com or any other address no matter what because it comes up https every time.

I found a work around but it is pathetic to have to go through all this.

Workaround to get to a webpage:

Go to browser - setting - options - set home page

Enter address for home page and save.

Example:

http://www.msn.com/

Whether you click on the home page tab or restart the home page you can get to the webpage you set as home page because it stays http. I tried this with multiple websites and it worked for me every time but again why the heck should we have to go through this to get to a webpage?????

Also notice that your search engines are only working because they are always http. This is pretty odd and makes it seem even more deliberate because entering Google or Bing manually they always auto change to http yet every other address entered manually all auto change to https which wont work.

Watch this post get deleted by Samsung to advoid fixing the problem. As much money as Samsung makes why wont they give us even an open source browser like Firefox?

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

luckystriker — Mon, 15 Apr 2019 22:11:43 GMT

I tried this using Nowtv as home page address (http) - but on clicking home page the browser still changes it to https - so no further forward. Any other ideas please?

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

Tobold — Fri, 12 Jul 2019 19:32:23 GMT

EXACTLY WHAT YOU SAID ANOUT SAMSUNG. They make millions but seem to Not Care about the Users.

The WEB BROWSER is Redicous and MUST BE FIXED.

IF NOT, I will never purchase Anything from SAMSUNG. OR SAMHUNG in this case

Re: Problems with Samsung Smart TV UE55D6500 vsxzg

jc61 — Wed, 24 Jul 2019 06:37:55 GMT

Completely correct. never buying another samsung. the time wasted by listening to reps who know the issue but too bloody dishonest to tell the truth.