topic Re: TU7000 HDR on Netflix/Disney+ unwatchably dark in TV

TU7000 HDR on Netflix/Disney+ unwatchably dark

ADShaw — Fri, 26 Jun 2020 10:25:54 GMT

So I've had my 43tu7000 for about a month now, and I'm finding more and more of the HDR content on Netflix and Disney+ to be unwatchable. Whenever there's a dark scene, I can barely make out anything which seems to completely go against the marketing blurb:

"Watch every moment burst from the screen. Discover what’s lurking in the shadows of a horror movie or witness the true beauty of a sun filled landscape scene."

I've tried messing about with all the settings, unfortunately there isn't an option to turn HDR off on this model. I've tried using the built in apps, the same apps on a FireTV 4k, and an xbox one s. At the moment the only way to watch a lot of the content is to fall back to my Sky Q Mini box which isn't 4k or HDR and kind of defeats the purpose of buying a 4k HDR TV!

Anyone else noticing issues, or can suggest how to tweak it to get good results?

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

freb03 — Fri, 10 Jul 2020 21:02:08 GMT

i was looking for an solution with my 50tu7000 because i have the same problem with it. Too bad no one nor samsung has given help. You're the only thread i found on the subject 😞

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

Khunadam — Sat, 11 Jul 2020 08:44:41 GMT

I have the same problem in TU7000.HDR movies in both Netflix and Apple TV are too dark.

But I have no issue in my other cheaper TCL TV. So I will not recommend my friend to buy TU7000 any more. Make sue test all function in Samsung TV before buy it at the shop.

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

scchipli — Sat, 11 Jul 2020 09:12:02 GMT

4K HDR10+ Disney+

HD Plex

Very dark pictures from a 4K source (Disney+, Amazon Prime). 4K content from YouTube is fine as is all HD content from any source. TV is the TU7000.

Not impressed. Had to buy a standard Fire Stick to watch Disney+ in HD as that was the only way to actually see the picture!

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

Ric09 — Fri, 17 Jul 2020 22:43:10 GMT

@ADShaw wrote:

So I've had my 43tu7000 for about a month now, and I'm finding more and more of the HDR content on Netflix and Disney+ to be unwatchable. Whenever there's a dark scene, I can barely make out anything which seems to completely go against the marketing blurb:

"Watch every moment burst from the screen. Discover what’s lurking in the shadows of a horror movie or witness the true beauty of a sun filled landscape scene."

I've tried messing about with all the settings, unfortunately there isn't an option to turn HDR off on this model. I've tried using the built in apps, the same apps on a FireTV 4k, and an xbox one s. At the moment the only way to watch a lot of the content is to fall back to my Sky Q Mini box which isn't 4k or HDR and kind of defeats the purpose of buying a 4k HDR TV!

Anyone else noticing issues, or can suggest how to tweak it to get good results?

Yes having the exact same issue with 75" model. Had it less than 2 weeks. This evening my 5 Yr old son walked out of the room whilst a movie was on because it was so bad. Its great for bright scenes but literally unwatchable during dark scenes.

Have you found any other solution other than not watching in 4k UHD? I tried adjusting app settings on disney plus to just HD but it stills has hdr10 so darks scenes are still unbearable. Same on apple tv app on TV. Like u say... Rather not have the 4k hdr cos its pointless.

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

ADShaw — Sat, 18 Jul 2020 08:59:35 GMT

I eventually did manage to find something to make it reasonably acceptable, but its still far from perfect. You need to search for a video on YouTube called "Fix Auto Dimming for Samsung TV's". It does involve delving into the hidden setup menus in the TV however, and you'll need to be carefull not to change the wrong thing. But it's basically some settings called PWM that set how dark the screen goes when it detects a mostly black scene. To access the menu on the TU7000 I think you turn off the TV, then press info, settings,mute and power on the remote. It'll reboot and you'll have the hidden menus in screen. Follow the instructions in the video. I think I set then values to 85 rather than 100, and combined with turning "Shadow detail" up to 3 in the normal TV menus it's ok now. When you've made the changes power the TV back off and on. This seems to reset most of the TV settings as well so you need to go back and turn off auto dimming etc if you'd done that before.

Hope this helps

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

Ric09 — Sat, 18 Jul 2020 09:04:16 GMT

Hey thanks so much. It's definitely worth a try as so far my viewing experiences have been very disappointing. The reflective screen doesn't help but I can live with that provided I can see what's actually supposed to be on it

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

Juancamilo212 — Mon, 20 Jul 2020 16:52:40 GMT

Its true too dark, imposible to watch tv on This samsung tu 7000, i dont recommended if some knows how to fix it pleas tell us

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

Khunadam — Mon, 27 Jul 2020 17:11:47 GMT

27 July 2020,I still have an issue of HDR movies are too dark in Samsung TU7000. I’m waiting new firmware to fix the issue.

Hope it will be deployed soon.

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

scchipli — Mon, 27 Jul 2020 20:46:20 GMT

@Khunadam have you heard anything about Samsung addressing this issue with a firmware update? The moderators seem to stay away from any of these HDR discussions, almost like they don’t want to get involved!

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

scchipli — Tue, 28 Jul 2020 19:42:10 GMT

Upgraded to firmware 1302 and it’s certainly improved the 4K HDR picture from Disney+ (see above). Had to update via USB as it wasn’t available directly from the TV.

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

freb03 — Tue, 28 Jul 2020 20:51:12 GMT

On samsung site, their last update is 1301.5. Is it the same?

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

scchipli — Tue, 28 Jul 2020 21:13:20 GMT

UE43TU7000KXXU Support page shows 1302

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

freb03 — Wed, 29 Jul 2020 20:08:57 GMT

Ah, but it's for the 43' i have the 50' and the last update available is 1301.5

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

scchipli — Thu, 30 Jul 2020 08:51:37 GMT

Can’t comment but the software versions for the different models may be slightly different but it’s close enough to give it a go 😇

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

freb03 — Fri, 31 Jul 2020 06:32:30 GMT

yeah... i tried it but it hasn't changed a thing 😞

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

Anth0x — Sat, 08 Aug 2020 20:28:33 GMT

Hey guys !

I have a 50TU7125 and I confirm that update 1302 fixes the too dark shadow problem.

I spent quite a bit of time finding the problem, I almost brought it back to the shop for a refund, but everything seems ok with this latest firmware.

It has to be done by USB because the update by internet obviously doesn't provide recent updates (problem with their servers probably).

For the rest, the Tizen system is really slow, but since it's open-source and comes from Samsung, I'm not surprised, especially since you can't remove pre-installed applications (unless you have a trick to do so), it's still a bit expensive for what TV offers.

Especially since the "Crystal UHD" is a cheap QLED, which is itself a cheap marketing version of the OLED.

Well after Airplay 2 is very appreciable as well as the bluetooth (on an equivalent Sony I couldn't find better), I didn't test the audio because as we all know the quality is necessarily *****ty and I have a Bose sound bar so I don't care, now let's hope it doesn't die right after the warranty.

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

ADShaw — Wed, 12 Aug 2020 07:37:59 GMT

Update popped up via the TV last night, downloaded and hey presto I can now see everything In HDR content. I have to say it does seem to have gone maybe a bit too far the other way, as in now there's absolutely no shadow on the Disney+ content I tested and it looks very washed out, or maybe I'm just so used to the darkness of the previous firmware versions.

Will do some more test viewing on other content and see what it's like.

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

Adian1 — Sat, 15 Aug 2020 16:42:56 GMT

I have the same problem, came here and found no solutions, then I called my Salesperson and he just asked me to change shadow details to higher setting and it works!

Re: TU7000 HDR on Netflix/Disney+ unwatchably dark

Juancamilo212 — Sat, 15 Aug 2020 18:06:12 GMT

where can i find it (shadow details)?