topic Re: TV Plus has been "Terminated"??? in TV

TV Plus has been "Terminated"???

kdschu — Mon, 06 Apr 2020 18:16:00 GMT

My TV Plus stopped working, and those "channels" stopped appearing in my channel list. When I tried to lauch TV Plus, it does nothing. When I go into apps and try to launch it, I get the message seen in the photo.

This TV is model number: un43mu6290. I have another identical tv purchased at the same time that does not have this issue-- TV Plus working normally on that other tv. Any ideas??

Re: TV Plus has been "Terminated"???

kdschu — Wed, 08 Apr 2020 12:49:48 GMT

A full reset of the SmartHub brought TVPlus back, albeit with the added fun of getting all my streaming apps configured and/or downloaded. It's funny that so many were trying to get rid of it, and I was trying to get it back. When you don't have cable, the TVPlus app and "channels" are awesome.

Re: TV Plus has been "Terminated"???

RTpunk2075 — Thu, 25 Jun 2020 22:15:20 GMT

You don't need to do a Hub Reset because a Hub Connection Test is only needed to reestablish the connection. You won't have to redo all of your app sign-ins by just using the connection test either. You're welcome.

Re: TV Plus has been "Terminated"???

Bluebird1 — Sat, 04 Jul 2020 02:18:32 GMT

How do I reset my hub?

Re: TV Plus has been "Terminated"???

RTpunk2075 — Sat, 04 Jul 2020 02:41:01 GMT

Be sure to exit any apps in use on TV by tapping Exit button . Now tap Home button, go to Settings, then Support, then Self Diagnosis, then Reset Smart Hub. Voila!

Re: TV Plus has been "Terminated"???

RTpunk2075 — Sat, 04 Jul 2020 02:45:24 GMT

But.. But.. You may only need to do a connection test by going to Settings, then General, then Network, then Network Status. I'd do this first because you won't have to sign in again to your apps if this does the job as it did for me.

Re: TV Plus has been "Terminated"???

kdschu — Sat, 04 Jul 2020 06:38:21 GMT

@RTpunk2075 wrote:

But.. But.. You may only need to do a connection test by going to Settings, then General, then Network, then Network Status. I'd do this first because you won't have to sign in again to your apps if this does the job as it did for me.

Network Status resets your network connection. That was not the problem. I didn't have the TVPlus App any more-- it was MISSING. The network was fine-- the apps I had were working normally and utilizing the network connection. The TVPlus App wasn't there to use on the network, so resetting the network connection would not have done anything. The hub had to be reset.

Re: TV Plus has been "Terminated"???

Seyha_Ha — Sat, 04 Jul 2020 12:14:25 GMT

I just bought Samsung TU 7000 but I can't find TV plus also.

Re: TV Plus has been "Terminated"???

Bluebird1 — Sun, 05 Jul 2020 01:21:39 GMT

Had to download software update. Wi Fi wasn’t fast enough so had to run a long enet cable. It’s been 20 hours, still works. Thanks everyone

Re: TV Plus has been "Terminated"???

cYpherL0K — Tue, 14 Jul 2020 04:58:48 GMT

FWIW, I had to do a full hub reset as well. I tried just the network reset and other suggestions, but only the full hub reset worked. Newer UN65RU8000FXZA.
Thanks for the help and suggestions.

Re: TV Plus has been "Terminated"???

Kldwyer — Wed, 22 Jul 2020 16:45:46 GMT

I tried a complete hub reset and still don't have tv plus, it's working fine on another Samsung TV though. Any suggestions?

Re: TV Plus has been "Terminated"???

RTpunk2075 — Wed, 22 Jul 2020 17:33:22 GMT

Try resetting the TV to original settings and starting over with a clean slate. If you've reset the hub without it working, and it has a working internet connection, then there's not much else you can do a far a i know except to reset the whole TV.

Re: TV Plus has been "Terminated"???

cYpherL0K — Thu, 23 Jul 2020 03:53:08 GMT

@RTpunk2075 wrote:

Try resetting the TV to original settings and starting over with a clean slate. If you've reset the hub without it working, and it has a working internet connection, then there's not much else you can do a far a i know except to reset the whole TV.

I have to agree with RT.
For whatever reason, after I reset mine - it worked for a few days, then stopped again.
This time, I did a full factory reset of the TV - and it's been working fine since.
Really makes me wonder what the heck is going on with it.

Re: TV Plus has been "Terminated"???

Scoot_Th — Sun, 10 Jan 2021 12:01:07 GMT

I am having the same issue in Thailand, I have recently lost the TVPlus App from the Smart Hub, I have reset the Smart Hub as well as resetting the whole TV (Samsung 7 Series (65), TV Software T-MSLUABC-1371.0). All other apps work fine and I have full connection to the internet.

Any information or further suggestion would be appreciated.

Re: TV Plus has been "Terminated"???

Shingles — Wed, 20 Dec 2023 22:46:55 GMT

12/20/23, my Samsung TV plus app disappeared on all my devices today. However, I don’t see the hub reset in my settings? Help?