topic Re: Cannot input digits to PIN in TV

Cannot input digits to PIN

advance512 — Wed, 03 Jul 2019 19:45:08 GMT

Hi there,

I have q UE43MU7000 Samsung Smart TV from 2018. SmartHub apps do not load - they get stuck on "Loading..." message. I tried to reset the TV, or reset the SmartHub. Am required to enter a PIN, and get an on screen numeric keypad. Selecting numbers there does not input anything to the PIN 4 character boxes. Even using a classic remote with digits fails, as does an Android based virtual remote. I just cannot input any digits to the PIN, and so cannot reset the TV. What can I do?

Re: Cannot input digits to PIN

Aja1216 — Sat, 14 Dec 2019 17:13:24 GMT

Was this resolved? I have the same issue. All apps that require the keyboard doesn't work. I can't reset cause of the issue mentioned above.

Re: Cannot input digits to PIN

DanyWincent — Sun, 31 May 2020 00:25:18 GMT

Any findings here. I have the same problem.

Re: Cannot input digits to PIN

advance512 — Mon, 08 Jun 2020 18:46:27 GMT

My issue ended up being a USB drive that was defective/slow. When I detached it and reset the TV, everything was back to normal.

Re: Cannot input digits to PIN

LLS1 — Thu, 01 Oct 2020 06:44:05 GMT

I had the same issue and what ended up working for me was a manual pairing of the remote to the TV. I held the back button and the play/pause button down together for a few seconds to pair. Once that was done, when I hit the 123 button, a number pad popped up to enter the pin. While the rest of the remote had previously worked without the manual pairing, the 123 button did not until after. Hope this helps others.

Re: Cannot input digits to PIN

J_Nev — Thu, 15 Oct 2020 11:00:14 GMT

I had the exact same problem and this worked for me.

Thanks very much for posting this fix - I was at it for an hour before I found your post.

Cheers.

Re: Cannot input digits to PIN

Bfish — Thu, 04 Mar 2021 19:55:05 GMT

I'm running into the issue of trying to enter/create a pin, but when prompted to enter 4 digits, the onscreen numeric keypad doesn't even show for me. Very frustrating.

Re: Cannot input digits to PIN

Longleaf — Tue, 09 Mar 2021 16:25:25 GMT

This worked! Thank you so much LLS1!

Re: Cannot input digits to PIN

Love2 — Fri, 13 Aug 2021 17:02:10 GMT

Worked!! Thanks LLS1 😄

Re: Cannot input digits to PIN

Rocky82 — Sat, 16 Oct 2021 16:49:24 GMT

When at the prompt to enter your PIN, hold down the “123” button until numbers appear at the bottom. It may actually be a hold down and then release after a few seconds process; I’m not sure as I don’t recall exactly, but it did work. Hope it works for you, too.

Re: Cannot input digits to PIN

DameSoloist — Sat, 13 Nov 2021 22:23:59 GMT

Didn't work on my end. TV said unavailable.

Re: Cannot input digits to PIN

DameSoloist — Sat, 13 Nov 2021 22:24:32 GMT

Me too. Nothing works.

Re: Cannot input digits to PIN

SpareMeFromMarketing — Tue, 23 Nov 2021 04:06:41 GMT

I addressed this issue by plugging a standard computer keyboard with a USB connection in to the TV and entering 0000.

Re: Cannot input digits to PIN

Tiredofthispinissue — Fri, 17 Dec 2021 15:21:35 GMT

I guess I should get a keyboard with the usb connector and try this. But ehy doesnt plugging a mouse with a usb connector to the Tv work like in computer?

Re: Cannot input digits to PIN

Tiredofthispinissue — Fri, 17 Dec 2021 15:26:17 GMT

Okay, I just figured. The mouse works when you plug in the usb connector but only in the internet explorer app on tv where the pointing cursor is at.

I am definitely getting a keyboard now to try this solution once and for all.

Re: Cannot input digits to PIN

Tom Serface — Sat, 22 Jan 2022 19:08:04 GMT

That solution worked for me too! Thanks. There wasn’t anything actually indicating the pairing worked, but after doing the button presses as prescribed I could enter the numbers.

Re: Cannot input digits to PIN

Davetv — Mon, 21 Mar 2022 21:17:34 GMT

Manual pairing of remote to TV (hold play/pause and back buttons down together for a few seconds) worked allowing PIN to be input with 123 button to reset One Connect box.

Re: Cannot input digits to PIN

MarcosCT — Sun, 25 Sep 2022 18:55:50 GMT

This worked! Back + Play for some seconds 🚀

Re: Cannot input digits to PIN

Members_AjUL6Bs — Mon, 12 Dec 2022 07:34:43 GMT

I had had to re-paire the remote holding the back and the play/stop button at the same time for a couple seconds.

Re: Cannot input digits to PIN

pandaenjoy420 — Mon, 23 Jan 2023 04:11:11 GMT

Thanks, It worked.