topic Re: Disney+ Error 1016 (Model UE40) in TV

Disney+ Error 1016 (Model UE40)

Leon24 — Sat, 30 May 2020 07:19:41 GMT

Good morning,

We have had Disney+ installed on the TV for about six weeks now and has been working fine. Unfortunately when trying to access it today I get an error code 1016-app_config_failure

I have switched off the power to the TV and chosen reinstall from the apps menu, but the error still occurs. There is no option to delete from the menu as it says that "The basis set of apps on your device cannot be deleted ".

I can access Disney+ from the firestick in a different room, so there is no problem with there.

Please help as the children are used to watching films on the tv.

Thank you.

Re: Disney+ Error 1016 (Model UE40)

Tarsh_schwartz — Sat, 30 May 2020 08:08:45 GMT

We are also having the same problem and it seems a lot of people are hopefully they will fix it soon!

Re: Disney+ Error 1016 (Model UE40)

Reece2 — Sat, 30 May 2020 08:20:46 GMT

This has happened to me also this morning. Worked fine last night, looking at the US forum they are also experiencing the same thing. Seems it's a software update from samsung that's not compatible with the Disney app. People have had replies from Disney that they don't know when they will be able to fix. Work around is to install on firestick. Pretty annoying and bad service to brick the biggest App going

Re: Disney+ Error 1016 (Model UE40)

Leon24 — Sat, 30 May 2020 08:24:45 GMT

Thank you for your reply. Hopefully it will get sorted soon, as I can't see my patience lasting if I have to swap the firestick out between TVs 😀

Re: Disney+ Error 1016 (Model UE40)

john_smith_70 — Sat, 30 May 2020 08:27:03 GMT

Same issue here. Complete reset of the Smart Hub didn't solve the problem. Looks like it's a universal problem with a lot of Samsung TVs since the 29th May.

Re: Disney+ Error 1016 (Model UE40)

gsur89 — Sat, 30 May 2020 09:21:14 GMT

Same issue here. Was working fine last night and now this morning it's stopped working. Very frustrating.

Re: Disney+ Error 1016 (Model UE40)

DWL1 — Sat, 30 May 2020 10:21:19 GMT

Exactly the same problem here. Samsung web chat has been unsuccessful with their recommendations: power cycle, reset hub, DNS to 8.8.8.8

They have escalated and given me a case number. Disney have suggested uninstalled and reinstalling app, but this doesn't seem possible on TV.

Re: Disney+ Error 1016 (Model UE40)

StefUK — Sat, 30 May 2020 10:56:47 GMT

Same issue here since this morning. Disney plus tried but couldn't fix the issue and said to contact Samsung. I haven't as there was a long queue on the phone. It's so annoying to he hones as now my daughter is watching on her tablet.

Re: Disney+ Error 1016 (Model UE40)

Mikeysymz — Sun, 31 May 2020 08:48:42 GMT

Just a quick fix for error 1016 for those of you that have Sky Q, you can use Disney + from the App section or use Smart veiw on your Mobile phone to cast Disney + to your TV until Samsung & Disney pull their fingers out of their a***s.

Re: Disney+ Error 1016 (Model UE40)

swright13 — Sat, 30 May 2020 13:33:02 GMT

Same here. Looks like Disney+ is broken for all Samsung smart TVs after this update.

Re: Disney+ Error 1016 (Model UE40)

Hammer1 — Sat, 30 May 2020 13:59:18 GMT

I too have this annoying code, worked fine last night

Re: Disney+ Error 1016 (Model UE40)

Cassini — Sat, 30 May 2020 14:16:15 GMT

I also have the same problem - DNS set to 8.8.8.8 and resetting the Smart hub which is the only way to get rid of the app does not work. Hope

there is a solution soon!

Re: Disney+ Error 1016 (Model UE40)

StefUK — Sat, 30 May 2020 14:20:57 GMT

Does it work for you now, with the DNS reset to 8.8.8.8?

Mine didn't connect to the router like that.

Are you based in the UK?

Thanks

Re: Disney+ Error 1016 (Model UE40)

Leon24 — Sat, 30 May 2020 14:42:52 GMT

Thank you for responding, hopefully a resolution will be found.

The US forum seems to show the same issues there (plus some other countries too).

Re: Disney+ Error 1016 (Model UE40)

Cassini — Sat, 30 May 2020 14:56:45 GMT

Hiya, yes based in the U.K., no it didn't make a difference

Re: Disney+ Error 1016 (Model UE40)

Tank2 — Sat, 30 May 2020 15:23:57 GMT

Just given up on 2 and a half hours of online chat and calls with Samsung and Disney blaming each other.

samsung stared getting moody with me which was last straw " cant be us we've tried everything" ended call.

dusney calling me back tomorrow. Requested refund.

as always seems Samsung couldn't care less attitude for customer support strengthens my NEVER BUYING SAMSUNG AGAIN stance.

what a waste of a day.... they even admitted they are having multiple calls about this but got annoyed at me suggesting they need to speak with each other rather than blaming each other!

it's all over US forums.

Re: Disney+ Error 1016 (Model UE40)

Nxt — Sat, 30 May 2020 16:06:58 GMT

I'm in the US and have the same issue with my 8000 series

Re: Disney+ Error 1016 (Model UE40)

HenrikB05 — Sat, 30 May 2020 16:48:34 GMT

Same issue in Germany. Disney+ just told me, that Samsung will update its SmartHub soon to fix the issue.

Re: Disney+ Error 1016 (Model UE40)

Leon24 — Sat, 30 May 2020 17:20:25 GMT

That's promising news!

Danke!

Re: Disney+ Error 1016 (Model UE40)

Gorlando — Sat, 30 May 2020 18:21:03 GMT

https://wikifixes.com/errors/0x/Error%201016/#contents-1

"Error 1016" is the error name that contains the details of the error, including why it occurred, which system component or application malfunctioned to cause this error along with some other information. The numerical code in the error name contains data that can be deciphered by the manufacturer of the component or application that malfunctioned. The error using this code may occur in many different locations within the system, so even though it carries some details in its name, it is still difficult for a user to pinpoint and fix the error cause without specific technical knowledge or appropriate software.