topic Re: Help! Q80T TV behaving erratically in TV

Help! Q80T TV behaving erratically

thescouselander — Fri, 27 Mar 2020 20:15:16 GMT

So I've just recieved a new Q80t tv but its doing some very weird things. I keep getting notifications about the sound sensor - one minute it turns itself on and then next it turns itself off and every time I get a notification! Secondly when turning the TV on from cold the smart hub screen appears in the wrong place on the screen and flickers but it will go back to normal after a minute or so.

Looks like support is unavailable due to COVID. Is my TV broken or is there a setting somewhere I might be able to change?

Re: Help! Q80T TV behaving erratically

GLuax1225 — Sun, 05 Apr 2020 06:25:01 GMT

I am having the exact same issue with the sound sensor popping up repeatedly- Q80T 65". I'm seeing many people complaining about this online. Most are saying they get this with a soundbar connected or a gaming headset. Come on Samsung! This seems like very basic stuff to get right. I've bought Samsung for years for their quality, but I'm starting to question that. PLEASE FIX THIS!

Also, initial setup connected to WiFi without issue, but now the tv will not connect to it for for some reason.

Re: Help! Q80T TV behaving erratically

thescouselander — Thu, 30 Apr 2020 07:13:44 GMT

So I eventually managed to sort this out. For anyone else facing the same problem there is a hardware switch for the sound sensor just behind the S of the Samsung badge at the bottom (left of the power buttion). Its a bit tricky to find but it is there. Simply switch the sound sensor to off there and the messages will be gone.

Re: Help! Q80T TV behaving erratically

AntS — Tue, 05 May 2020 11:49:10 GMT

@thescouselander , Glad you've found a way to sort it! 🙂👍

Software version T-NKMDEUC 1112.9 (or later) should have a fix for this one too.