topic Re: audio delay on bluetooth headset in TV

audio delay on bluetooth headset

Bilico1 — Wed, 19 Feb 2020 18:43:36 GMT

Hello

since i bought my tv qled there is a delay in the audio in relation to the image in the bluetooth headset when i watch movies over the network cable that are on my computer through the app: plex.

I already reported this problem by phone.

I did an update yesterday, 1351.3, and it seems that they fixed this audio delay.
the problem is that the audio is now about 100 milliseconds ahead.

is it possible to fix this?
don't you think it is appropriate to provide a button for the user to make this audio delay correction on the bluetooth headset?

thanks

Re: audio delay on bluetooth headset

Bilico1 — Thu, 20 Feb 2020 16:05:03 GMT

is there a way to synchronize the audio in relation to the video on Qled TVs? how ?

is there a date for the addition of an audio / video synchronization control on these TVs? When ?

Re: audio delay on bluetooth headset

SaudA — Fri, 28 Feb 2020 10:45:08 GMT

Hi @Bilico1

We can certainly have a look to see if this can be sorted. Can you please confirm the model of the TV, and the Bluetooth headset, so we have a better idea of the devices?

Re: audio delay on bluetooth headset

Bilico1 — Fri, 28 Feb 2020 15:40:32 GMT

TV model: QLED TV UHD 4K 2019 Q60 49" QN49Q60RAGXZD

Bluetooth headset : JBL_Tune500BT

Re: audio delay on bluetooth headset

SaudA — Fri, 13 Mar 2020 09:33:40 GMT

Thanks for providing these. Can you just confirm if the same issue occurs with a different pair of headphones?

Re: audio delay on bluetooth headset

Bilico1 — Fri, 13 Mar 2020 10:55:37 GMT

Yes

Re: audio delay on bluetooth headset

SaudA — Thu, 02 Apr 2020 09:01:12 GMT

Apologies for the late reply. Just got this confirmed by our specialists:

It is not possible to alter the Audio Delay for BT connections, only the Digital Output connections - Optical & HDMI-ARC.

Any Lipsync issues with BT Headphones are created by the Headphones themselves & not the TV. Thank you.

Re: audio delay on bluetooth headset

Bilico1 — Fri, 03 Apr 2020 23:16:47 GMT

is there a way to revise the software of this model of tv to correct this audio delay with bluetooth headset?

is it possible that in the future there is an audio delay adjustment button on this TV model?

I use plex to watch movies that are on my computer's hd via a network cable and the audio delay is a little long.

Re: audio delay on bluetooth headset

Britacey — Sat, 27 Jun 2020 10:12:06 GMT

Samsung.

That's such a cop out answer. I ha e a pair of Sony wh1000 mk3 bluetooth headphones, which are rated one of the best available and I have the same issue on my samsung tv. It doesnt happen on my s9, or my ipad.

You have just fobbed off one of your customers with an answer which trys to absolve you of both responsibility and any need to continue a conversation.

Just admit that you dont know why it happens on your TVs

Re: audio delay on bluetooth headset

Bilico1 — Tue, 07 Jul 2020 01:40:57 GMT

indeed

I have this tv for a year and I have already tested 2 bluetooth headphones that have no delay in other devices.

I already contacted samsung Brasil to fix the audio / video delay in an update but they didn't fix it.

it's a neglect

Re: audio delay on bluetooth headset

Bilico1 — Wed, 08 Jul 2020 18:39:38 GMT

is it possible that in the future there is an audio delay adjustment button on this TV model?
TV model: QLED TV UHD 4K 2019 Q60 49" QN49Q60RAGXZD

samsung brasil

Re: audio delay on bluetooth headset

Bilico1 — Thu, 09 Jul 2020 23:49:15 GMT

can someone help me with the above questions?

Re: audio delay on bluetooth headset

CarloL — Fri, 10 Jul 2020 08:57:02 GMT

Hey there, if you are located in Brasil, you can get in touch with Samsung Brasil to share your feedback with the team: https://www.samsung.com/br/support/

Re: audio delay on bluetooth headset

Bilico1 — Fri, 10 Jul 2020 14:56:21 GMT

I have already called Samsung Brasil 2 times to talk about this problem.
there have already been 2 updates of my tv model and they have not heard corrections of this problem.

as you can see many people will see this topic, they probably have the same problem.

can you contact samsung brasil to ask for the correction of this problem?
maybe if you, who are technical, talk to them they will pay more attention to this problem.

thank you

Re: audio delay on bluetooth headset

splautz — Mon, 27 Jul 2020 21:24:26 GMT

There is a small audio delay noticeable between my Samsung Galaxy Buds+ and my Samsung smart TV model UN55HU8500F. So this issue isn't specific to any one type of bluetooth device or any one type of Samsung smart TV. Any audio stream leaving a TV requiring digitizing, transmitting, receiving and then processing again will have latency introduced. There is no way around that. So why not have an audio delay configurable for bluetooth devices like there is for Optical and HDMI-ARC? Actually it would technically more have to be a picture delay than an audio delay but you get the idea.

Re: audio delay on bluetooth headset

tobiasvl — Wed, 12 Aug 2020 20:51:15 GMT

I got a Samsung The Frame (QE50LS03TAUXXC) today and also have this issue. My Bluetooth headset (Sony WH-1000XM3) is completely unusably, unfortunately - the audio is delayed quite significantly. Audio delay in settings is turned to 0 and I experience no delay when not using the Bluetooth headset.

Re: audio delay on bluetooth headset

Raybechara — Sat, 12 Sep 2020 08:59:14 GMT

100%. Have the frame 2020 and sony wh-1000xm4 (just released) and have lips sync delays

Re: audio delay on bluetooth headset

Radeonic — Sun, 13 Sep 2020 16:51:55 GMT

Yes, Britacey, that is indeed such a cop-out answer! I'm here for the same reason -- trying to watch the finals of the US Open using first Sony and then Jabra BT headphones, and it's quite disorienting hearing the racket hit the tennis ball well after seeing the same. What a horrible flaw in television functionality!

I am so disappointed in my new and quite expensive Samsung TV, and don't even get me started on the people they have doing telephone support, who have no firsthand tech knowledge and recite things vaguely related to your issue in halting, English-as-a-third-language speech.

Thinking of trying a complicated workaround for this issue that would cost maybe $30-$40 US: buying an optical-to-Bluetooth transmitter box and hooking it up to the TV. Anyone tried this yet?

Re: audio delay on bluetooth headset

Zak4 — Wed, 21 Oct 2020 03:54:58 GMT

This Is a garbage answer Samsung. If you already allow for a manual control for audio delay then why can you not make the same adjustment when using Bluetooth.

Re: audio delay on bluetooth headset

simontreasure — Sat, 05 Dec 2020 00:38:10 GMT

I tested a few Bluetooth speakers and I found delay problems with the older iHome but not the newer Punkers.

I believe it is really just the Bluetooth versions or the ADDA problems.