topic Re: No "Self Diagnosis" Option Available in TV

No "Self Diagnosis" Option Available

Zudecke — Sun, 10 Dec 2017 19:01:16 GMT

Woke up to find Netflix was no longer working for some strange reason. Code nw 4 8.

I am trying to a factory reset as I've tried everything else to try and rectify it to avail.

But as you can see the self diagnosis option is not selectable on my TV.

All other menus and sub menus are available except this.

Why are Samsungs so complicated??

Re: No "Self Diagnosis" Option Available

ChrisM — Mon, 11 Dec 2017 20:48:44 GMT

Hi @Zudecke.

What's the model code and software version of your TV? Go to Menu > Support > Contact Samsung.

Re: No "Self Diagnosis" Option Available

Zudecke — Tue, 12 Dec 2017 14:05:35 GMT

Hi,

Please see attached for model information.

Many thanks

Nick

Re: No "Self Diagnosis" Option Available

AntS — Tue, 12 Dec 2017 16:00:21 GMT

Thanks @Zudecke.

There's a later sofware version available (2126.0). If you're unable to update through the Settings, you should be able to download it from the Support page here and extract it on to a USB stick and update that way. (There's a guide on updating via USB on the Support page too, but a direct link to it is here.)

Let us know how you get on.

Re: No "Self Diagnosis" Option Available

EL ALAMI HAMZA — Tue, 12 Dec 2017 20:21:30 GMT

Hello

You have to go out downright of the application and after you could make the selftest

Re: No "Self Diagnosis" Option Available

newman1 — Wed, 28 Nov 2018 14:53:36 GMT

I have the same problem so I exited the app and shut down the tv then diagnosis is no longer grayed

Re: No "Self Diagnosis" Option Available

Jethaz — Fri, 13 Mar 2020 02:04:12 GMT

Self diagnosis and contact samsung are both not available, how can i reset it?

Tnx for the ans.

Re: No Signal.New Shaw Receiver,new HDMI cable went to Network set up,test Auto,says no IP Adress/Subnet/Gateway/DNS Server.

Bert308 — Fri, 03 Apr 2020 01:39:29 GMT

No signal.New Reciever,new 4K HDMI cable.Go to Network Set up on Auto,test @ says no IP Adress/Subnet/Gateway/DNS Server.Switch to Manual,test comes up as no Gateway Ping.This is a Samsung 650 touch of Color Series LCD TV. Help.

Re: No Signal.New Shaw Receiver,new HDMI cable went to Network set up,test Auto,says no IP Adress/Subnet/Gateway/DNS Server.

AsadM — Fri, 03 Apr 2020 08:53:26 GMT

Hi @Bert308. Hope you're doing well. Can you please expand on what you're experiencing with the TV? Where are you trying to receive a signal from? How have you got your network connected to the TV? Also, whats the full model code of your TV?

Re: No "Self Diagnosis" Option Available

amspencer1982 — Tue, 14 Apr 2020 11:20:50 GMT

Hi,

I also have the same issue. The self diagnosis option is not available for me to select. I purchased my TV in Switzerland but i now live in Netherlands, but would like to change the regional settings to UK as i do not speak Dutch.

Any help would be great.

Thank you

Re: No "Self Diagnosis" Option Available

Pambolisal — Tue, 05 May 2020 20:28:19 GMT

Hey guys, it's the first time I write in a chat EVER so I hope it works!

I think I FIXED IT!!! I just deleted all the apps and then went back to the settings > self diagnosis thing.

Let me know if it works for you guys!🤞

Re: No "Self Diagnosis" Option Available

Angelynaaa — Sun, 31 May 2020 16:16:20 GMT

You have to close out all apps before the self diagnosis option can be clickable. Exit out of Netflix.

Re: No "Self Diagnosis" Option Available

Pedro811 — Mon, 19 Jul 2021 19:11:21 GMT

Its easy just hit exit on your remote then go back on it so you close the application in the background

Re: No "Self Diagnosis" Option Available

Brandi804 — Sun, 25 Jul 2021 05:24:45 GMT

So I know your last comment was from a year ago, but thank you bc I was so lost! Now, does anyone know why none of my prime videos will work? I have tried everything! Please help! Thank you!

Re: No "Self Diagnosis" Option Available

dawitgaberam — Mon, 10 Nov 2025 22:14:59 GMT

not working what