discussione Re: iPlayer keeps logging out in TV

iPlayer keeps logging out

RichardTaylor — Wed, 04 Mar 2020 19:28:33 GMT

Does anyone else have this issue. I have to log into it every day! Tv is

UE43RU7020

cheers

Rich

Re: iPlayer keeps logging out

AndrewL — Thu, 05 Mar 2020 20:30:37 GMT

@RichardTaylor: Please can you exit out of iPlayer and SmartHub, then go to Settings > Support > Software Update > Update Now, to check for any available updates. Have you tried signing in to iPlayer on another device to see if it remembers your details?

Re: iPlayer keeps logging out

RichardTaylor — Thu, 05 Mar 2020 20:37:34 GMT

Thanks for getting in contact. Tv is on the latest firmware, iplayer has been re-installed. I am logged in on my Samsung tv upstairs and I've never been logged out.

I even created a new account to see if that worked, but I'm still being logged out.

Re: iPlayer keeps logging out

RichardTaylor — Thu, 05 Mar 2020 20:46:19 GMT

Issue solved.

i went to settings>broadcasting>HbbTV

turned OFF do not track

turned OFF private browsing.

Reloaded iplayer and my account was there!

Re: iPlayer keeps logging out

Members_4PlSbqO — Sun, 13 Dec 2020 18:36:31 GMT

This is the correct solution, thank you, to a very frustrating problem.

Re: iPlayer keeps logging out

Vimes — Wed, 23 Dec 2020 11:34:45 GMT

Worked on my Samsung 43 frame

Re: iPlayer keeps logging out

Members_4aaLMBo — Sat, 09 Oct 2021 10:30:19 GMT

Thank you

Re: iPlayer keeps logging out

Lamber77 — Sat, 19 Feb 2022 19:33:29 GMT

Also worked for me, cheers!

Re: iPlayer keeps logging out

Gixxermick — Sun, 13 Mar 2022 14:14:15 GMT

This is what worked for me.

Settings
>Broadcasting
>Expert Settings
>HbbTV Settings
>Do Not Track - Off

I left private browsing on and works just the same.

It's a wise precaution to either delete your browsing history on a regular basis, keep it private or better still both.

Set Software update to automatic and you will never have to worry about that. It will just update it's-self as and when an update becomes available.

Re: iPlayer keeps logging out

Stevenbland — Thu, 25 Dec 2025 22:33:03 GMT

Hello Samsung I have a Samsung TV and a Samsung smartwatch and a Samsung 4 but what I want to know is why do you might be my BBC iPlayer keeps holding me out I have to keep turning back and forth so please help me