topic [SOLVED} Samsung Smart TV stopped connecting to internet in TV

[SOLVED} Samsung Smart TV stopped connecting to internet

Anonymous User — Fri, 31 Jan 2020 04:39:55 GMT

If you TV is no longer connecting to wifi, this solution worked for many of us. Press and hold the power button on the Samsung TV Remote until the TV shuts off and comes back on. Then configure for the wifi.

Cheers,

Barbara

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

surfshoptom — Fri, 21 Feb 2020 03:18:59 GMT

I just solved the wifi problem. I tried everything. I called Samsung twice and they helped me try everything again. Finally, the second gal said I have a problem that they don't know anything about and I needed to call a licensed Samsung repair facility. So I called. They said they would come out for $109 to assess the fix and charge me possibly more to fix the TV. I said thanks but no. I found a used wifi module on Ebay. I installed it today and wifi works perfect! The first Samsung tech gal was rude and unhelpful. The second gal was more knowlegeable and helpful, but lied through her teeth when she said Samsung has no knowledge of any wifi issues. THEY SHOULD STEP UP AND GIVE EVERYONE A NEW WIFI MODULE AS SOON AS THEY CALL. THEY KNOW ABOUT THIS PROBLEM AND SEEM TO BE USING IT AS A PROFIT CENTER FOR THEIR SERVICE REPS. BS.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Von2001 — Thu, 27 Feb 2020 04:10:08 GMT

Thank you!! Barbara
Holding power button until the tv came back on

Worked for me !!

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

ElJomo10 — Sun, 29 Mar 2020 21:29:26 GMT

Thank you! This actually FINALLY worked!

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Von2001 — Mon, 30 Mar 2020 03:44:38 GMT

Great!!
It’s a glitch , because I still have to do it from time to time but it at least works

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

tvsusie — Wed, 22 Apr 2020 23:19:56 GMT

I have had this issue once before and resetting the tv from the romote worked then. It's happened again and I've tried everything listed, and nothing is working.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Von2001 — Thu, 23 Apr 2020 02:41:14 GMT

Same here 😞

i just keep resetting tv

my tv , I don’t know if that can hurt the tv but I’m out of options

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Robbier1 — Tue, 28 Apr 2020 08:40:39 GMT

Hi. I hold the power button down on remote and it turns off. But red light keeps blinking and doesn't turn back on until I let button go and push again?.. Then goes back to same screen.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Von2001 — Tue, 28 Apr 2020 10:13:41 GMT

I just hold the power button on the Samsung tv remote it turns off for a few seconds the the screen opens back and the I let off of the start button, it comes back up To my

qled logo I’m not sure why yours won’t reload

have you checked for updates maybe?

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Dolph — Sat, 02 May 2020 02:07:06 GMT

Go into the router. Rename 5ghz name or if you can’t disable 2.4 ghz. It has issues switching between them. It worked for me.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Dolph — Sat, 02 May 2020 03:20:22 GMT

Yes. You can rename your 2.4ghz name or 5ghz because your Samsung has problem reading them both. Or you disable 2.4ghz and problem is solved to.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Tristan2020 — Tue, 19 May 2020 16:26:48 GMT

Pressing and holding the power button for a few seconds until the tv shuts off and turns on again works for me.

After 2-3 seconds after it's turned on again it's connected to my wifi. I don't have to enter my wifi pw again.

Model: Samsung Q60R 55" GQ55Q60RGTXZG

But why did it work for 6 month without any problem? Now I had the problem 2x in 2 weeks. Was there an update?

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Von2001 — Tue, 19 May 2020 17:55:23 GMT

I wish I knew myself:(

im still having to restart my tv

I have read some things about changing Ip and dns

but I don’t have that Tec savy

i guess I’m going to have to call my ISP provider

but I don’t think that’s it

I think it’s a Samsung issue

I’ve checked my updates and they’re good

so I’m waiting for someone also to pop in with a permant fix

good luck !!!

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Dolph — Tue, 19 May 2020 18:04:14 GMT

Go into your router (look that up on YouTube or something because it's a thing if you're not tech savvy) and change the name of either your 5ghz or 2.4ghz. They are named the same and your tv can’t switch properly between them. This will most likely help you. It did to tons of others.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Von2001 — Wed, 20 May 2020 02:29:08 GMT

I will try to understand by watching you tube because that is so far out of my knowledge ,, but thank you for the post very much
I’ll post back if I do get it !

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Von2001 — Thu, 21 May 2020 23:20:24 GMT

I tried this off you tube it connected not sure if it will do it again yet
I’ve been having to hold the off on power button on my tv till it restarts so hope this reset works
Fingers crossed

https://youtu.be/dT-PPdG64-I

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

Bumblebee210 — Tue, 13 Jul 2021 18:57:20 GMT

Hi All,

Yes resetting will only fix short term but in future the hardware will fail (wifi module). I have had this issue with previous samsung models and had insurance and was done under that. Samsung will not repair their thieves. I had the main board changed as it is recommended to change both if changing the wifi module. I only notice it dropping out wifi on apps like channel 4 and itv on demand.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

rolanbello — Sun, 09 Jan 2022 14:50:16 GMT

I happen to have all wireless problems with my Q8DT TV. When reading status on service menu BT version says nothing and wireless MAC says Fail. Amy tips where I can expand on this issue? And, if I need to replace would you offer any guide? Thanks.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

bladesman83 — Sat, 22 Jan 2022 13:51:56 GMT

Unfortunately you need a new module. I had the same issue and had a new one installed under warranty. The replacement has now failed also! There is some inherent issue with them.

Re: [SOLVED} Samsung Smart TV stopped connecting to internet

rolanbello — Sat, 22 Jan 2022 14:11:31 GMT

Thanks for the answer. Mine is out of warra ty already since I bought a "used" one. I got to buy a new module already, but thanks to your shared experience I won't waste any time paying for repair services if it's possible this one will fail also. Tha ms again.